Abstract

The subject matter herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching of voice mail notification messages to voice mailbox owners. In some embodiments, the notifications are sent to the voice mailbox owners in a text format, such as a short message service text message, email, or other text based service. These and other embodiments are described herein.

IPC Classes  ?

• H04M 1/64 - Automatic arrangements for answering callsAutomatic arrangements for recording messages for absent subscribersArrangements for recording conversations
• H04M 3/533 - Voice mail systems
• A61K 9/20 - Pills, lozenges or tablets
• A61K 31/4025 - Heterocyclic compounds having nitrogen as a ring hetero atom, e.g. guanethidine or rifamycins having five-membered rings with one nitrogen as the only ring hetero atom, e.g. sulpiride, succinimide, tolmetin, buflomedil not condensed and containing further heterocyclic rings, e.g. cromakalim
• H04L 12/58 - Message switching systems
• H04M 3/537 - Arrangements for indicating the presence of a recorded message
• H04M 3/42 - Systems providing special services or facilities to subscribers

Abstract

An exemplary system and associated method for a communications system allowing responses to messages in an electronic environment are disclosed. The communications need not be based on the same platform or carrier. The system comprises a processing center to couple to a telephony network where the processing center provides a sender, not subscribed to the system, with messaging capabilities. The processing center includes a voice mail server to record a message from the sender and retrieve the message for a recipient that is subscribed to the system. A call processing logic module is arranged to access a database to determine whether a telephony device used by the sender has non-voice capabilities. The call processing logic module can notify the recipient of the message and informs the recipient of the capabilities of the sender to allow various response modalities (e.g., by voice mail, e-mail, or text message).

IPC Classes  ?

• H04M 11/00 - Telephonic communication systems specially adapted for combination with other electrical systems
• H04L 1/16 - Arrangements for detecting or preventing errors in the information received by using return channel in which the return channel carries supervisory signals, e.g. repetition request signals

Abstract

A system includes receiving a voicemail data object at a business application system. The voicemail data object is associated with a voicemail originated from a caller, and includes a caller identifier identifying the caller that originated the voicemail. The voicemail data object is automatically associated with an entity data object of the business application system, the association being based on the caller identifier. A voicemail indicator is presented to a user of the business application system based on the association, the presentation of the voicemail indicator being in conjunction with presenting of caller identification information for the caller.

IPC Classes  ?

• H04M 1/57 - Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
• H04M 3/42 - Systems providing special services or facilities to subscribers
• H04M 3/533 - Voice mail systems
• H04M 1/247 - Telephone sets including user guidance or feature selection means facilitating their use
• H04M 3/537 - Arrangements for indicating the presence of a recorded message

Abstract

The subject mater herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching of voice mail notification messages to voice mailbox owners. In some embodiments, the notifications are sent to the voice mailbox owners in a text format, such as a short message service text message, email, or other text based service. These and other embodiments are described herein.

IPC Classes  ?

• H04M 1/64 - Automatic arrangements for answering callsAutomatic arrangements for recording messages for absent subscribersArrangements for recording conversations
• H04L 12/58 - Message switching systems