The accuracy of automatic speech recognition (ASR) tasks is improved using trained models. A speech recognition model is applied in a noisy environment where speech is spoken at a distance from the microphones. The techniques may include extracting speech features, data augmentation by adding feature perturbation, and/or a multi-domain end-to-end speech recognition model. In some implementations, the described technology includes using a teacher-group knowledge distillation strategy to train a deep end-to-end speech recognition model on original speech samples and the sample speech augmentation of the original speech samples, that outputs recognized text transcriptions corresponding to speech detected in the original speech samples and the sample speech augmentation.
Methods and apparatus for displaying Up-Next conference status for seamless transition between network conferences. In an embodiment, a method is provided for displaying Up-Next conference status. The method includes attending a first network conference, obtaining a meeting identifier and a meeting time for a second network conference, requesting conference status information for the second network conference based on the meeting identifier. The conference status information includes images of attendees that have joined the second network conference. The method also includes displaying Up-Next conference status during the first network conference. The Up-Next conference status includes the meeting time and the images of the attendees that have joined the second network conference
H04L 65/403 - Arrangements for multi-party communication, e.g. for conferences
G06F 3/0484 - Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
A media file associated with the conference is stored at a user device connected to a conference hosted by a conference server. The media file has a first quality suitable for high-definition playback. During the conference, a media stream having a second quality that is lower than the first quality and adapted for real-time transmission is streamed to the conferencing server. The media file is transferred from the user device to the conferencing server. Streaming the media file may include down-sampling the media file from the first quality to the second quality prior to transmission to the conferencing server.
An entity associated with a query received from a user device at a contact center server is identified. The query is transmitted to a first set of deployment engines associated with global intents common to multiple entities and to a second set of deployment engines associated with entity-specific intents for the identified entity. Scores are received from the first set of deployment engines and from the second set of deployment engines. Each score represents a likelihood that the query matches to an intent associated with the respective deployment engine. A subset of intents for which the likelihood exceeds a threshold is aggregated. A prompt is transmitted to the user device to select from the aggregated subset of intents.
A server identifies information related to offerings associated with an online page. The server identifies intents based on the information, at least a portion of the intents corresponding to at least one of headers or menu items of the online page. The server updates the intents based on supplemental information accessible via a hyperlink associated with the online page. The server stores the intents in an intent data repository.
An Avatar Engine triggers transmission of an instance of a three-dimensional (3D) mesh model to a target computer device associated with a first user account. The Avatar Engine detects changes in a video stream captured at a source computer device associated with a second user account, the second user account represented by a digital avatar rendered at the target computer device according to the instance of the 3D mesh model received by the target computer device. The Avatar Engine identifies a command based on the detected changes in the video stream captured at the source computer device, the at least one command corresponding to a portion of blendshapes. The Avatar Engine triggers transmission of the identified command to the target computer device associated with the first user account, the target computer device generating a local instantiation of the digital avatar rendered according to the 3D mesh model and the blendshapes.
Example methods and systems for creating breakout chat channels are provided. A chat and video conference provider receives from a client device associated with a first member of a plurality of members of a chat channel a request to create a subchannel related to a topic. The chat and video conference provider enables the client device to transmit an invitation message for joining the subchannel to a subset of the plurality of members. The chat and video conference provider establishes the subchannel based on acceptance messages from one or more members of the subset of the plurality of members. The chat and video conference provider generates a chat summary of prior chat messages related to the topic of the subchannel from the chat channel using a generative artificial intelligence (AI) model. The chat and video conference provider provides the chat summary in the subchannel.
One example system for multiple host management of videoconferencing sub-meetings includes a processor and at least one memory device. The processor establishes a main videoconferencing meeting and establishes a host of the main videoconferencing meeting. The host participates using a first host client device. The processor can receive a selection of a participant to be a co-host. The co-host participates in the main videoconferencing meeting from a second host client device. The processor receives a first sub-meeting control input from the second host client device, wherein the first sub-meeting control input identifies an action to perform with respect to a sub-meeting. The system generates a second sub-meeting control input based on the first sub-meeting control input, executes the second sub-meeting control input, and discards the first sub-meeting control input so that the sub-meeting command is associated with the main host.
A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in the contact center engagement received from the device of the second contact center service operator via the graphical user interface, information associated with the contact center engagement is transmitted to the device of the second contact center service operator, and a contact center session involving a device of the contact center user and the device of the second contact center service operator is established.
G10L 15/18 - Speech classification or search using natural language modelling
G10L 25/63 - Speech or voice analysis techniques not restricted to a single one of groups specially adapted for particular use for comparison or discrimination for estimating an emotional state
H04M 3/493 - Interactive information services, e.g. directory enquiries
One example method includes receiving, from a first client device, a request to join a video conference, the video conference having a main meeting, creating, in response to the request, a sub-meeting associated with the main meeting, connecting the first client device to the sub-meeting, connecting a host client device to the sub-meeting simultaneously with the host client device being connected to the main meeting, the host client device associated with a host of the main meeting, receiving first multimedia content from the first client device, and providing the first multimedia content to the host client device.
Systems and methods for audio management are disclosed. A conference device receives a plurality of audio signals comprising a first subset of audio signals originated inside an acoustic fence and a second subset of audio signals originated outside the acoustic fence. The conference device generates an in-beam signal based on enhancing the first subset of audio signals and suppressing the second subset of audio signals. The conference device generates a reference signal based on enhancing the second subset of audio signals and suppressing the first subset of audio signals. The conference device generates one or more masks based on the plurality of audio signals, the acoustic fence, and the reference signal. The conference device applies the one or more masks to the in-beam signal to suppress the second subset of audio signals originated outside the acoustic fence to obtain an output audio signal.
G10K 11/178 - Methods or devices for protecting against, or for damping, noise or other acoustic waves in general using interference effectsMasking sound by electro-acoustically regenerating the original acoustic waves in anti-phase
G10K 11/175 - Methods or devices for protecting against, or for damping, noise or other acoustic waves in general using interference effectsMasking sound
A conference room device located in a conference room uses a conference room microphone to capture audio for one or more in-person conference participants located in the conference room during a conference. During the conference, audio is sampled from the microphone used by the conference room device and from microphones of one or more user devices determined to be located in the conference room. Based on a score calculated for the audio sampled from a user device being higher than a score calculated for audio sampled from the conference room device, the microphone of the user device is selected for audio capture for one or more of the in-person conference participants. The audio is output through conferencing software to which the conference room device is connected via a user interface tile for the conference room without displaying a new user interface tile.
G10L 25/60 - Speech or voice analysis techniques not restricted to a single one of groups specially adapted for particular use for comparison or discrimination for measuring the quality of voice signals
H04W 4/02 - Services making use of location information
Access to functionality of a software service is enabled at a first device associated with a user based on the first device being in a primary mode. A connection is established between the software service and a second device associated with the same user. In response to that connection, access to a subset of the functionality of the software service is limited at the second device based on the second device being in a secondary mode determined based on the second device. Because the first device and the second device are used by the same user, the software service does not represent those devices as separate users of the software service, but rather identifies the first device, as the primary mode device, in connection with the user to other users of the software service.
Communications service programs (e.g., packet-switched phone and conferencing software with recordings and voicemail) are enabled to process user data files using custom encryption methods, where the existing service programs should migrate to work with the encrypted data files. A framework is introduced between application and system layer for replacing the major file routines to apply user file encryption routines in a manner that is transparent for existing service programs without requiring re-compiling.
G06F 21/78 - Protecting specific internal or peripheral components, in which the protection of a component leads to protection of the entire computer to assure secure storage of data
One example method for virtual expo booth previews includes joining a virtual expo hosted by a video conference provider, the virtual expo including a plurality of virtual expo booths; presenting a graphical representation of the virtual expo and one or more virtual expo booths of the plurality of virtual expo booths; receiving an input indicating a first expo booth of the plurality of virtual expo booths; receiving, from the video conference provider, one or more multimedia streams associated with the first virtual expo booth; and presenting the one or more multimedia streams
A system processes diagnostic output to determine a unique broadcasting signature of a room, and determines whether an existing optimal settings configuration of the personal endpoint device is detected for the room. If an optimal settings configuration is detected, the setup dynamically configures one or more parameters of an endpoint device to match the optimal settings configuration. If not, then the system determines a new optimal settings configuration and stores it for future video communication in the room.
A system determines whether a client device is connected to a local network including a computing node and a server. The system creates a message pipe between the computing node and the client device if the client device is connected to the local network. The system creates a message pipe between the server and the client device if the client device is not connected to the local network. The client device receives a message and a configuration for the message via the message pipe and displays the message based on the configuration.
H04L 51/046 - Interoperability with other network applications or services
H04L 65/401 - Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
18.
Call Recording Authentication Using A Transaction Identifier Stored In A Record Within A Distributed Transaction Ledger
A call between two or more participants is recorded to generate a call recording. A record of the call recording is stored within a distributed transaction ledger. A transaction identifier associated with the record is stored in the record. At a later time, such as in response to an access request for auditing or an authentication request, the call recording is authenticated based on the transaction identifier. An indication of the authentication is then output, such as for further processing or display.
Methods and systems provide for user-prompted group actions in a shared space hosted by a communication platform. In one embodiment, the system detects, by a processing device within a space, a client device within the space, the client device being associated with a participant of a current communication session; receives, at the processing device, a user input corresponding to the client device, the user input indicating a change in function for the current communication session; correlates, at the processing device, the user input with one or more additional user inputs corresponding to other client devices within the space; and applies the change in function based on the correlation to modify one or more aspects of the communication session.
Systems and methods for enriching event assets for video conferences via aggregating content in a lifecycle of a video conference are provided. In an example, a computing device associated with a participant of a video conference obtains event information for the video conference inviting multiple participants including the participant. The computing device generates an event card based on the event information and presents the event card in a user interface on the computing device. In response to receiving a command to join the video conference, the computing device joins the video conference. The computing device obtains content exchanged among two or more participants during the video conference and updates the event card presented in the user interface to include the obtained content.
One example method includes joining, from a client device, a virtual meeting hosted by a virtual meeting provider, the virtual meeting comprising a plurality of participants, displaying the virtual meeting on the display of the client device, receiving an eye tracking signal from an eye tracking sensor, the eye tracking signal associated with a first user of the client device, and determining, based at least in part on the eye tracking signal, a location of the display on which the first user is focused. The method further includes identifying a first audio stream of a plurality of audio streams associated with the virtual meeting based at least in part on the location, and responsive to identifying the first audio stream, increasing a volume of the first audio stream relative to the rest of the plurality of audio streams.
42 - Scientific, technological and industrial services, research and design
Goods & Services
Software as a service (SAAS) services featuring software for live digital communications, namely, live video and audio conferencing with multiple simultaneous users, audio teleconferencing, video teleconferencing, network conferencing, web conferencing, conducting telephony operations, conducting audio and video telecommunications, web messaging, instant messaging, sending and receiving electronic mail, presenting electronic interactive whiteboards, and accessing a generative artificial intelligence (AI) assistant; Software as a service (SAAS) services featuring software for in generative artificial intelligence (AI) to create summaries of video meetings, audio meetings, text conversations, and chat messages, to generate email replies and chat messages, to create real-time meeting transcripts, to create ideas and organization for whiteboards, to create tasks based on meeting content, and to assist in meeting scheduling;; Providing temporary use of online non-downloadable computer chatbot software for simulating conversations; Providing online non-downloadable computer software platforms for management of inquiries from internal teams and departments; Software as a service (SAAS) services featuring software for accessing employee communications platforms and intranets featuring electronic messaging, video streaming, document and information sharing, virtual collaboration, news feeds, podcasts, third-party app integrations, and related employer analytic tools, namely, polls and surveys, and moderation controls; Software as a service (SAAS) services featuring software for facilitating live digital communication between users via live video and audio conferencing with multiple simultaneous users, teleconferencing, network conferencing, web conferencing, and instant messaging; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for building, managing, sharing, accessing and controlling an AI agent and use in database management; Providing online non-downloadable computer software platforms for enabling electronic communications, namely, file sharing, email, chat, instant messaging, video, artificial intelligence (AI) chatbot chats, digital voice, and voice over internet protocol (VOIP)
One example method bridging video conference connections includes joining, using a client device, a video conference using a first network interface, the video conference including a plurality of participants; determining a need for a second network interface; connecting to the video conference using the second network interface simultaneously with the first network interface; assigning a first multimedia stream to the first network interface and a second multimedia stream to the second network interface; and using the first and second network interfaces to transmit or receive the first and second multimedia streams.
H04L 65/401 - Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
H04L 65/65 - Network streaming protocols, e.g. real-time transport protocol [RTP] or real-time control protocol [RTCP]
A meeting room corresponding to a first video conference controlled by a host is instantiated. The meeting room is configured to allow communication among meeting participants. A breakout room corresponding to a second video conference and associated with the meeting room is instantiated, where the breakout room is configured to allow communication among two or more of the meeting participants. Communication in the breakout room is controlled via a host device associated with the host. The communication is controlled by controlling a transmission of content to the breakout room without requiring the host to join the breakout room.
One example method includes presenting, by a client device, a view of a virtual conference hosted by a virtual conference provider, the virtual conference including a plurality of participants, the client device associated with a participant of the plurality of participants, the view including a plurality of groupings of participants within a virtual conference area, each grouping associated with a different meeting or sub-meeting of the virtual conference; assign a location within the virtual conference area to the participant; receiving, at the client device from the conference provider, one or more audio streams associated with one or more audio sources within the plurality of groupings, the one or more audio streams provided by one or more remote client devices; determining a first location within the virtual conference area of a first audio source of the one or more audio sources; generating a plurality of spatialized audio streams based on the first location of the first audio source, the location of the indicator, and a first audio stream associated with the first audio source; and outputting the spatialized audio streams.
Provided herein are methods and systems for a video conference widget for scaled integration. The video conference widget may include a self-contained software module that defines a plurality of video conferencing functions associated with the functionality provided by a video conference provider. The video conference widget may receive a command for a first video conference function from a software interface of a software application that is separate from the video conference widget. In response to the command, the video conference widget may output a signal to a video conference provider to perform the video conference function.
A primary composite video that includes a shared media background and video of a host participant is transmitted for display at devices of participants of a video conference. The participants are divided into a plurality of virtual breakout sessions. Each virtual breakout session includes a subset of the participants. Display of the primary composite video is maintained across all of the virtual breakout sessions. A request to share supplemental content is received from a first participant device in a first virtual breakout session. A modified composite video for the first virtual breakout session is generated by combining the primary composite video with the supplemental content. The modified composite video only to participant devices assigned to the first virtual breakout session while continuing to transmit the primary composite video to participant devices in other virtual breakout sessions.
Techniques for managing outputs from persistent hybrid collaborative workspaces are disclosed. In an example, a method receives, from a client device, a request to view a history of the virtual collaborative workspace. The method obtains, from a data store, past occurrences associated with one or more virtual collaborative workspace resources within the virtual space. The virtual collaborative workspace resources can include a virtual collaborative workspace, a list of users associated with the virtual collaborative workspace, a shared document, a video stream, or textual messages. The method further transmits indications of the one or more virtual collaborative workspace resources to the client device.
H04L 65/401 - Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
A conferencing system disables one or more conference components for a participant that is in-transit during a conference. The conferencing system receives a request to generate a calendar entry for the conference in a timeslot and obtains conference preference information (CPI) for each participant for that timeslot. The conferencing system determines that at least one participant is in-transit during the timeslot and determines one or more conference settings based on the CPI of the participant that is in-transit and generates the calendar entry for the conference. Prior to, or during the conference, the conferencing system disables one or more conference components for the participant that is in-transit based on the one or more conference settings.
Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for target speaker extraction. A target speaker extraction system receives an audio frame of an audio signal. A multi-speaker detection model analyzes the audio frame to determine whether the audio frame includes only a single-speaker or multiple speakers. When the audio frame includes only a single-speaker, the system inputs the audio frame to a target speaker VAD model to suppress speech in the audio frame from a non-target speaker based on comparing the audio frame to a voiceprint of a target speaker. When the audio frame includes multiple speakers, the system inputs the audio frame to a speech separation model to separate the voice of the target speaker from a voice mixture in the audio frame.
G10L 17/08 - Use of distortion metrics or a particular distance between probe pattern and reference templates
G10L 17/04 - Training, enrolment or model building
G10L 25/21 - Speech or voice analysis techniques not restricted to a single one of groups characterised by the type of extracted parameters the extracted parameters being power information
G10L 25/78 - Detection of presence or absence of voice signals
One example method for video conference acceleration includes connecting, by an accelerator device, to a local area network (“LAN”), the LAN in communication with a wide area network (“WAN”); transmitting, via the LAN and the WAN, registration information to a video conference provider, the registration information identifying network configuration information; receiving, from the video conference provider via the WAN and the LAN, an identifier corresponding to the accelerator device; after receiving the identifier, receiving, from a first client device, a request to access a meeting; determining whether the meeting is available at the accelerator device; and in response to determining that the meeting is available at the accelerator device, transmitting access information to the first client device.
A note is dynamically generated with captured content from a communication session. At least a portion of the session content is recorded. A request to generate a note is received from one of the participants of the communication session. In response to receiving the request, the a note is generated that includes at least a designated portion of the recorded session content. Access to the portion of the session content identified in the note is granted to the requesting participant upon demand.
H04L 12/18 - Arrangements for providing special services to substations for broadcast or conference
G06F 3/04842 - Selection of displayed objects or displayed text elements
H04N 21/472 - End-user interface for requesting content, additional data or servicesEnd-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification or for manipulating displayed content
H04N 21/4788 - Supplemental services, e.g. displaying phone caller identification or shopping application communicating with other users, e.g. chatting
Automated content recommendation is used in conferencing. In one embodiment, a system receives a list of content recommendation actions. The system receives a number of utterances associated with the participants in real time. For each utterance, the system determines whether a prediction of relatedness is present between the utterance and one or more trigger phrases associated with a content recommendation action. Upon determining that a prediction of relatedness is present, the system performs the associated content recommendation action by transmitting, to one or more client devices, one or more pieces of content to be recommended.
Contact center requests are received at respective customer datacenters. The contact center requests are routed to respective agent datacenters resulting in respective engagements. Each engagement uses a respective customer datacenter and a respective agent datacenter. Respective scores are associated with the respective engagements based on the respective customer datacenters and the respective agent datacenters used by the respective engagements. An aggregation of the respective scores is output.
A system is disclosed, where a non-transitory computer-readable medium including a communications interface and a processor, communicatively coupled to the non-transitory computer-readable medium and the communications interface. The processor may be configured to execute processor executable instructions stored in the non-transitory computer-readable medium. The processor may access one or more chat channels, where the one or more chat channels are established by a chat and video conference provider. The processor may determine that one or more messages, directed to a user via the one or more chat channels, includes one or more unread messages. The processor may generate a notification of the one or more unread messages corresponding to the one or more chat channels. The processor may generate an unread landing page including the one or more unread messages from each of the one or more chat channels.
A reservation request for a workspace resource is received. The workspace resource is determined to be available based on reservation records. A blocking rule defining a workspace resource reservation limitation is evaluated based on worker information associated with a worker. Whether the reservation request satisfies the blocking rule is determined based on the worker information and separation criteria. The reservation request is processed based on whether the blocking rule is satisfied.
H04L 47/722 - Admission controlResource allocation using reservation actions during connection setup at the destination endpoint, e.g. reservation of terminal resources or buffer space
H04L 41/0816 - Configuration setting characterised by the conditions triggering a change of settings the condition being an adaptation, e.g. in response to network events
H04L 47/762 - Admission controlResource allocation using dynamic resource allocation, e.g. in-call renegotiation requested by the user or requested by the network in response to changing network conditions triggered by the network
A voice message (VM) is received at a shared VM inbox. A geographical location associated with a caller telephone number of a voice message (VM) stored in a shared VM inbox is determined. A user is identified from a group of users based on a proximity of a location of the user to the geographical location. The VM is assigned to the user. In some implementations, a callback action with respect to the VM is enabled for the user, other users in the group are enabled to listen to the VM but the other users in the group are prevented from performing the callback action while the VM is assigned to the user.
A selection of a virtual background template that includes a virtual background boundary area is received at a video communication platform. The virtual background template defines at least one of a location, a shape, or a size of the virtual background boundary area. Contextual information about a planned meeting is received. Whether to activate the virtual background boundary area for the planned meeting is determined based on the contextual information. A virtual background is assigned to the virtual background boundary area when activated. Video content that depicts imagery of a first user is received. A composite video depicting the first user overlaid on the virtual background within the activated virtual background boundary area is generated for display during the planned meeting.
Methods and systems relate to a method for providing concurrent sharing of screen elements by multiple users within a communication session. First, a system connects multiple participants of a communication session. The system receives, from a first participant, a request to initiate sharing of one or more screen elements from a user device associated with the first participant. In response to the request, the system captures and displays the one or more screen elements from the user device of the first participant to the communication interfaces of the other participants. The system then receives, from one or more additional participants of the communication session, additional requests to initiate sharing of one or more additional screen elements. In response, the system captures and displays the additional screen elements of the additional participants to the communication interfaces of the other participants, such that multiple screen elements from multiple users are displayed concurrently.
H04L 65/403 - Arrangements for multi-party communication, e.g. for conferences
G06F 3/0481 - Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
A federated artificial intelligence system executes machine learning models of a model chain in order of increasing computational complexity to determine a lowest computational complexity model to use to serve a quality response to a user request. A first machine learning model of the model chain performs an inference operation to produce first output based on the user request. A scoring machine learning model determines that the first output fails to meet a threshold. Based on such determination, a second machine learning model of the model chain performs a second inference operation to produce second output based on the user request, in which the second machine learning model has a higher computational complexity than the first machine learning model. The scoring machine learning model determines that the second output meets the threshold, and, based on such determination, the second output is transmitted in response to the user request.
A contact center request is received at a customer datacenter. Respective factors for available agents including agent-specific factors, environmental factors, and agent-cost factors are determined. Respective weights for the respective factors are obtained. At least one agent of the available agents is selected based on the respective weights. The contact center request is then routed to the at least one agent. The weights can be obtained via a user interface or can be obtained from a machine-learning model that is trained to output the weights.
First data related to outbound transport layer requests from a software application to external systems are logged. Second data related to application services layer requests from the software application are logged to at least some of the external systems. A transport layer request of the outbound transport layer requests that does not correspond to an application services layer request of the application services layer requests is identified based on the first data and the second data. The first data can include stack traces associated with the outbound transport layer requests. Logging the first data can be performed by an agent injected into classes including java.net. Socket and java.net. DatagramSocket executable by the software application.
A contact center request is received. Respective indications of agent costs are obtained for available agents. The contact center request is routed to an agent device of an agent of the available agents based on the respective indications of the agent costs. The respective indications of the agent costs can be obtained by calling a configured callback function that receives at least an indication of an agent of the available agents and outputs the respective indication of the agent cost for the agent.
Techniques for identifying content in video conferences and virtual meetings are disclosed. In an example, a method involves establishing a virtual meeting and client devices to the virtual meeting. Each client device is associated with a corresponding participant. The method further involves accessing a data store having available multimedia content items. The method further involves selecting, based on metadata associated with the virtual meeting, from multimedia content items in the data store, a multimedia content item that is relevant to the virtual meeting. The method further involves transmitting the selected multimedia content item to one or more of the client devices.
A contact center request is received from a user device. Respective agent routing scores for the available agents are determined based on respective environmental scores and respective network connection scores associated with available agents. An agent is selected from the available agents based on the respective agent routing scores. The contact center request is routed to an agent device of the agent. A network connection score for an agent can be determined by obtaining from a network monitoring tool available at the agent device network related metrics, which include at least one of a packet loss metric, a jitter metric, a throughput metric, or a latency metric. The network related metrics are combined to obtain a score that in a range of 0 to a maximum network-related score.
A computing device outputs, to a display of the computing device during a video conference, remotely-generated visual data obtained from at least one remote device and camera-generated visual data captured using a camera of the computing device. The computing device identifies, within the camera-generated visual data, a reflection of at least a portion of data displayed at the display of the computing device. The computing device modifies the camera-generated visual data to remove the reflection. The computing device outputs, to the display of the computing device during the video conference, the modified camera-generated visual data. The computing device transmits the modified camera-generated visual data to the at least one remote device for display thereat during the video conference.
A computer identifies, using software-based image processing applied to camera-generated visual data from a client device, foreground imagery representing a participant and background imagery representing content of the camera-generated visual data other than the foreground imagery. The computer determines, using a neural network, an identity of an extraneous item comprising a portion of the background imagery. The computer determines, using the neural network based on the identity of the extraneous item, to replace the extraneous item in the camera-generated visual data. The computer predicts, using replacement imagery prediction software, replacement imagery to replace the extraneous item. The computer generates a composite image comprising the foreground imagery of the camera-generated visual data and the background imagery with the extraneous item replaced by the replacement imagery.
Example methods and systems provide a workplace assistant application that can detect one or more received messages associated with a remote user and access multiple communication channels connected to a workplace assistant client application. Received message(s), information from the channels, and stored metadata can be submitted to one or more predictive models to provide a context for the message(s). The system can generate, using output from the predictive model(s), a response message based at least in part on the context of the received message. The system can display the response in the workplace assistant client application for acceptance or editing by the user, or transmit the response message.
The present teachings provide a method and device of virtually sharing physical contents across multiple sessions. The teachings provide retrieving, from a data store, virtual whiteboard content derived from a first whiteboard session. The virtual whiteboard content includes first physical data from a physical surface, first virtual data from a virtual whiteboard, first metadata corresponding to one or both of the first virtual data or the first physical data. The virtual content is categorized based on the first metadata. The categorized virtual content is transmitted as an image stream according to the retrieved virtual whiteboard content to a client device in a location of the physical surface to cause the image stream to be presented on the physical surface or a second physical surface during a second whiteboard session. The data store is updated with second content elements obtained from the physical surface during the second whiteboard session.
H04L 65/401 - Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
A client device downloads pre-trained model configuration data for identifying video frames having a specified feature. The client device identifies, using an image selection engine configured according to the pre-trained model configuration data, a video frame having the specified feature during an online video conference to which the client device is connected. The client device transmits, to a server, an identifier of the video frame for storage in connection with a recording of the online video conference.
G06V 10/44 - Local feature extraction by analysis of parts of the pattern, e.g. by detecting edges, contours, loops, corners, strokes or intersectionsConnectivity analysis, e.g. of connected components
51.
Alert Group Management For Real-Time Communications Using Contextual Insights
An extensible user experience framework uses a graphical user interface (GUI) panel output for display at a client device to display alerts of real-time communications and presenting single-click options for a user of the client device to select to initiate actions in response to those alerts. The GUI panel persists at a top of a foreground of a display of the client device. An entry identifying a real-time communication received at the client device is output within the GUI panel and includes one or more response actions that are each selectable within the GUI panel to initiate a different action for the real-time communication. Based on a selection of a response action of the one or more response actions, an action is initiated for the real-time communication.
G06F 3/04842 - Selection of displayed objects or displayed text elements
G06F 3/0481 - Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
A server receives an identifier of a video frame of a video conference from a client device. The server obtains a time-contiguous set of video frames based on the identifier. The server computes, for each frame in at least a subset of the time-contiguous set of video frames, a score corresponding to a likelihood of having a specified feature. The server determines, based on the computed scores, a frame having a highest likelihood of having the specified feature. The server generates, for storage in a data repository, an image based on the determined frame.
A conferencing server receives audio data from devices connected to a conference. The conferencing server generates multiple time-contiguous containers. Each time-contiguous container includes an identifier of an associated device of the devices and one or more payloads of the audio data from the associated device. Each payload has a predefined time length. The conferencing server transmits the multiple time-contiguous containers to a consumer server for processing. Based on the identifier and the payloads, the consumer server performs at least one of generating a transcript or obtaining intelligence.
A versioning group cache system uses cache keys which each include, amongst other things, version information and a group key. When a cache key is first updated to include these, the cache system determines the group key and adds version information thereto to produce the cache key, which is mapped to cached data. When the cache key is later updated, the version information is updated to produce an updated cache key which is mapped to the cached data. The cache key updating is in response to a change request received at the cache system. The change request includes a command processable at the cache system in connection with cached data and/or cache keys. For example, the change request may be a request for a batch deletion of cache keys. The versioning group cache system fulfills the change requests with efficient use of system resources.
G06F 12/0864 - Addressing of a memory level in which the access to the desired data or data block requires associative addressing means, e.g. caches using pseudo-associative means, e.g. set-associative or hashing
A transcript of a conference (e.g., a video conference, an audio conference, or a telephone call with two or more participants) is processed to extract a conference summary. The transcript includes strings that are associated with respective timestamps and respective speaker identifiers. Speaker segments—sequences of consecutive strings attributed to the same speaker—are identified in the transcript. A speaker segment is selected based on its duration in time and one or more strings are selected from with the selected speaker segment for inclusion in the conference summary. A short video conference summary or a short audio conference summary is then generated using timestamps from the transcript associated with strings (e.g., sentences) that have been selected for inclusion in the conference summary. The short video or audio summary may be presented to users to enable efficient storage and transmission of information from the conference within a unified communications system.
Meeting notes are generated within a communication session. In one embodiment, the system connects to a communication session with a plurality of participants; receives, during the communication session, updates to a transcript of a conversation between the participants produced during the communication session, the transcript including timestamps for a plurality of utterances associated with speaking participants; receives a request from one of the participants to generate a meeting note which includes a subset of utterances from the transcript; determines a starting timestamp and an ending timestamp for utterances representing the boundaries of the meeting note; generates, in real time during the communication session, a meeting note where the utterances for the starting timestamp and ending timestamp are the starting utterance and ending utterance of the meeting note, respectively; and presents to at least the participant, within a user interface, the generated meeting note.
G06F 3/0481 - Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
Calls for large call queues are handled by a system that assigns agents of a call queue to one of a first group or a second group. A size of the first group or the second group is based on the online agents of the call queue that have an idle call status. The system batch rings each agent of the first group when an incoming call is received. If the incoming call is unanswered by the first group, the system batch rings each agent of the second group.
Various embodiments of an apparatus, method(s), system(s) and computer program product(s) described herein are directed to a Viseme Engine. The Viseme Engine receives audio data associated with a user account. The Viseme Engine predicts at least one viseme that corresponds with a portion of phoneme audio data and identifies one or more facial expression parameters associated with the predicted viseme. The facial expression parameters being applicable to a face model. The Viseme Engine renders the predicted viseme according to the one or more facial expression parameters.
G06T 13/40 - 3D [Three Dimensional] animation of characters, e.g. humans, animals or virtual beings
G06V 20/40 - ScenesScene-specific elements in video content
G10L 25/18 - Speech or voice analysis techniques not restricted to a single one of groups characterised by the type of extracted parameters the extracted parameters being spectral information of each sub-band
G10L 25/57 - Speech or voice analysis techniques not restricted to a single one of groups specially adapted for particular use for comparison or discrimination for processing of video signals
H04L 65/403 - Arrangements for multi-party communication, e.g. for conferences
59.
Authenticating A Call Recording Using Audio Scores
Audio qualities of a call and of a call recording are identified and compared to authenticate the call recording as a true representation of the call. A call is enabled between two or more participants, and the call is recorded to generate a call recording. The call recording is authenticated based on a match between audio watermarks included within the call and audio watermarks included within the call recording. An indication of the authentication is then output, such as for further processing or display.
Audio enhancement of musical content is performed by a device coupled to a network. The device receives an audio signal to be transmitted over the network, and detects when musical content is present in the audio signal based on a content probability threshold. The device disables noise suppression for the audio signal and applies a linear filter to cancel echo for the audio signal. The device disables gain control for the audio signal and encodes the audio signal using a codec designed for music.
G10L 21/02 - Speech enhancement, e.g. noise reduction or echo cancellation
G10L 25/30 - Speech or voice analysis techniques not restricted to a single one of groups characterised by the analysis technique using neural networks
G10L 25/51 - Speech or voice analysis techniques not restricted to a single one of groups specially adapted for particular use for comparison or discrimination
G10L 25/81 - Detection of presence or absence of voice signals for discriminating voice from music
61.
Integrating 2D And 3D Participant Representations In A Virtual Video Conference Environment
A virtual environment that is three-dimensional and that includes digital representations of video conference participants is provided in a video conference session. A representation of a first participant is provided in the virtual environment as an augmented or virtual reality (AR/VR) participant in three dimensions. A two-dimensional video stream of a second participant who is not in AR/VR is received. A boundary around the second participant within the two-dimensional video stream is defined to separate an interior depiction of the second participant from an exterior background. The interior depiction of the second participant and the representation of the first participant are displayed within the virtual environment.
G06T 17/20 - Wire-frame description, e.g. polygonalisation or tessellation
G06T 19/00 - Manipulating 3D models or images for computer graphics
G06V 10/22 - Image preprocessing by selection of a specific region containing or referencing a patternLocating or processing of specific regions to guide the detection or recognition
G06V 20/40 - ScenesScene-specific elements in video content
Methods and systems provide for deal forecasting within a communication platform. In one embodiment, the system processes a communication session to provide analytics data for the session; receives internal data associated with a user of a communication platform pertaining to a deal, the internal data including internal analytics data for the deal derived from the communication session and one or more additional communication sessions; receives, from a CRM platform, updated CRM data pertaining to the deal; ingests the internal data and the updated CRM data into a standardized data repository; determines, via a model trained on the standardized internal data and updated CRM data, an outcome prediction for the deal; and provides, to one or more client devices, access to a presentation of the outcome prediction for the deal.
Speech-to-text analysis is performed on a greeting portion of a communication directed to a recipient to identify a name. The identified name is determined not to correspond to the recipient. A forwardee is identified based on determining that the identified name does not correspond to the recipient. The communication is forwarded to a message box of the forwardee.
Methods and systems provide for dynamic prediction of agenda item coverage in a communication session. In one embodiment, the system classifies each agenda item as a long item or a short item; for agenda items classified as long items, extracts one or more topics from the utterances, and uses a topic detection model to predict whether a topic related to each agenda item classified as a long item has been covered; for agenda items classified as short items, applies one or more matching methods to predict whether one or more of the utterances within the sentence threshold cover each agenda item classified as a short item; and transmits, to one or more client devices, a status of the agenda items for the communication session.
G06F 16/383 - Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually using metadata automatically derived from the content
G06F 40/284 - Lexical analysis, e.g. tokenisation or collocates
H04L 12/18 - Arrangements for providing special services to substations for broadcast or conference
65.
Temporary Access Permission Revocation For Digital Whiteboards
Temporary access to a digital whiteboard is enabled for conference participants during a conference (e.g., a video conference). Based on a request to share a digital whiteboard with conference participants during a conference, ones of the conference participants to which to grant temporary access permissions for the digital whiteboard are determined. The temporary access permissions are granted to enable the ones of the conference participants to access the digital whiteboard during the conference. Based on an event occurrence, which may, for example, correspond to a termination of the conference or a disconnection of an owner of the digital whiteboard from the conference, the temporary access permissions are revoked to restrict further access to the digital whiteboard by the ones of the conference participants.
H04L 65/401 - Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
Whiteboard roles controlling levels of access to functionality of a digital whiteboard shared to a video conference for participants of the video conference are inherited based on conference roles of those participants within the video conference. Based on a request to share a digital whiteboard to a video conference, a whiteboard role is determined for each participant of the video conference based on a conference role of the participant within the video conference. For each participant during the video conference, access to functionality of the digital whiteboard corresponding to the whiteboard role determined for the participant is enabled, in which different functionality of the digital whiteboard is enabled for different whiteboard roles.
Methods and systems provide for video-based and transcript-based segmentation of communication session content. The method may include obtaining a transcript associated with video content of a communication session and performing video-based segmentation on the video content to determine a category label from a list of category labels for each video frame of the video content. The video content may include topic segments of consecutive frames associated with a same category label. The method may further include performing transcript-based segmentation to divide one of the topic segments into a first topic segment associated with a first title and a second topic segment associated with a second title.
G06V 20/40 - ScenesScene-specific elements in video content
G06V 10/762 - Arrangements for image or video recognition or understanding using pattern recognition or machine learning using clustering, e.g. of similar faces in social networks
G06V 20/70 - Labelling scene content, e.g. deriving syntactic or semantic representations
Methods and systems provide for dynamically presenting at least one attentional element within a communication session. The system presents, to each of a number of participants within a communication session, a user interface (“UI”) for the communication session. The system receives a signal of an event associated with a first participant intending to communicate with a second participant, with the second participant not acknowledging the intended communication. The system determines, after a predefined period of time, that the intended communication from the first user has not been acknowledged by the second user and that the event has not yet terminated. The system then initiates an attentional element within the UI of the second participant, the attentional element being more pronounced than the notification.
Follower devices within a physical space are automatically activated and/or deactivated during a video conference. The follower devices are paired to a leader device within the physical space to enable a companion mode designation for the follower devices during a video conference. Based on a connection of the leader device to the video conference and based on the pairing between the leader device and a follower device of the follower devices, an event associated with the follower device is determined. Based on the event and the companion mode designation of the follower device, an action associated with the follower device is performed. The leader device and the follower devices are collectively represented as a single logical entity to the video conference.
The capture of video streams using follower devices is controlled by a leader device during a video conference. Multiple cameras located at a physical space and connected to the leader device within the physical space are identified. The multiple cameras are designated as follower devices for the video conference, in which the follower device designation enables the leader device to control the follower devices during the video conference. Each of the cameras is caused to determine and capture a select video stream depicting one or more conference participants within the physical space. At least some of the select video streams are used to represent the physical space within the video conference. The leader device and the follower devices are collectively represented as a single logical entity to the video conference.
Aspect ratios used to display video streams within a graphical user interface (GUI) of a video conference are dynamically adjusted based on events detected during the video conference. According to one approach, during a video conference between a first device and a second device, a first video stream from the first device and a second video stream from the second device are both displayed within the GUI using an initial aspect ratio. Based on the first video stream, an event corresponding to a change in a number of people participating in the video conference from the first device is determined. Based on the event, an adjusted aspect ratio to use for displaying the first video stream within the GUI is determined. The first video stream is displayed within the GUI using the adjusted aspect ratio while the second video stream remains displayed within the GUI using the initial aspect ratio.
A telephony node determines whether a session initiation request is associated with audio or video communication with an external station. The telephony node determines a session type for a session based on whether the session initiation request is associated with the audio or video communication with the external station, the session type comprising at least one of a public switched telephone network session or a Voice over Internet Protocol session. The telephony node causes initiation of the session based on the determination of the session type.
Follower devices are controlled in a companion mode designation by a leader device during a video conference. Based on a leader device and one or more follower devices within a physical space each connecting to a video conference, the one or more follower devices are designated in a companion mode in which the leader device maintains control over each of the one or more follower devices for the video conference. At each of the one or more follower devices, based on the companion mode designation for the follower device, first content of the video conference is output for display and second content to share to one or more remote conference devices connected to the video conference is captured. The leader device and the follower devices are collectively represented as a single logical entity to the video conference.
H04L 65/403 - Arrangements for multi-party communication, e.g. for conferences
H04L 65/401 - Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
74.
Authenticating A Follower Device Under Leader Device Control For Video Conferencing
A follower device within a physical space is authenticated for leader device control during a video conference. The follower device is paired to a leader device within the physical space to enable a companion mode designation for the follower device during a video conference. Based on a connection of the leader device to the video conference, the follower device is caused to connect to the video conference according to the companion mode designation, and name information identifying a conference participant using the follower device is determined. A representation of the follower device within the video conference is updated to indicate the name information. The leader device and the follower devices are collectively represented as a single logical entity to the video conference.
The output of visual content at various follower devices within a physical space is selectively controlled during a video conference. Multiple displays located at a physical space are designated as follower devices, in which the follower device designation of the multiple displays enables a leader device located at the physical space to control the multiple displays for a video conference. A configuration is enforced to cause, during the video conference, an output of first visual data associated with the video conference at a first display of the multiple displays and an output of second visual data associated with the video conference at a second display of the multiple displays. The leader device and the follower devices are collectively represented as a single logical entity to the video conference.
A shared conference space system is configured for use with a shared conference space. The shared conference space system determines identities of a set of conference participants of a shared conference space using a sensor. The shared conference space system associates the identities of the set of conference participants to a shared conference space digital calendar associated with the shared conference space and outputs to a display of the shared conference space system a portion of the shared conference space digital calendar including the identities of the set of conference participants.
A contact center system correlates one or more past user interactions to a current user interaction with the contact center system. The current user interaction may in some cases use a different communication modality (e.g., chat, voice, video, SMS, email, or social) than a past user interaction. The contact center system may automatically alert a supervisor agent when the system detects that a certain user warrants more attention. Real-time assistance may be provided to an agent of the contact center system based on aggregated data from a user's history of user interactions across modalities.
A server, includes a virtual machine identifier assigning section to assign an identifier of a virtual machine operating on the server; and a network interface to transmit a packet including a Layer 2 header information which includes the identifier of the virtual machine and a first packet field for a VLAN-Tag, wherein the network, interface transmits the packet to a packet encapsulate section which encapsulates a second packet field including the Layer 2 header information with a virtual network identifier representing a virtual network to which the virtual machine belongs.
H04L 69/324 - Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the data link layer [OSI layer 2], e.g. HDLC
H04L 101/622 - Layer-2 addresses, e.g. medium access control [MAC] addresses
79.
Message Recording According To In-Call Option-Based Selection
A video voicemail recording system enables a caller to leave a conventional audio voicemail message over the telephony connection used for routing a call or to leave a message of a different communication modality using a client application at the calling device. A call is routed to a client device from a calling device. In-call options for selection at the calling device are presented responsive to the call going unanswered, in which a first in-call option allows an operator of the calling device to record an audio-only voicemail message over the telephony service and a second in-call option allows the operator of the calling device to record or input a message of a second communication modality (e.g., a video message). A request to open the client application at the calling device is transmitted responsive to a selection of the second in-call option. The message is received in response thereto.
A conferencing server receives audio data from devices connected to a conference. The conferencing server generates multiple time-contiguous containers. Each time-contiguous container includes an identifier of an associated device of the devices and one or more payloads of the audio data from the associated device. Each payload has a predefined time length. The conferencing server transmits the multiple time-contiguous containers to a consumer server.
A text message communication is received from an operator device. A telephone number is assigned to a contact center agent device to enable the contact center agent device to use the telephone number to participate in a text message communication. Use of the telephone number by other devices is restricted while the telephone number is assigned to the contact center agent device. At a conclusion of the text message communication, the telephone number is released from the contact center agent device to enable one of the other devices to use the telephone number to either continue the same text message communication or to participate in a different text message communication.
Various embodiments of an apparatus, method(s), system(s) and computer program product(s) described herein are directed to a Viseme Engine. The Viseme Engine receives audio data associated with a user account. The Viseme Engine predicts at least one viseme that corresponds with a portion of phoneme audio data and identifies one or more facial expression parameters associated with the predicted viseme. The facial expression parameters being applicable to a face model. The Viseme Engine renders the predicted viseme according to the one or more facial expression parameters.
G06T 13/40 - 3D [Three Dimensional] animation of characters, e.g. humans, animals or virtual beings
G06V 20/40 - ScenesScene-specific elements in video content
G10L 25/18 - Speech or voice analysis techniques not restricted to a single one of groups characterised by the type of extracted parameters the extracted parameters being spectral information of each sub-band
G10L 25/57 - Speech or voice analysis techniques not restricted to a single one of groups specially adapted for particular use for comparison or discrimination for processing of video signals
H04L 65/403 - Arrangements for multi-party communication, e.g. for conferences
Methods and systems provide for presenting time distributions of participants across topic segments in a communication session. In one embodiment, the system connects to a communication session with a number of participants; receives a transcript of a conversation between the participants produced during the communication session, the transcript including timestamps for each utterance of a speaking participant; determines, based on analysis of the transcript, a meeting type for the communication session; generates a number of topic segments for the conversation and respective timestamps for the topic segments; for each participant, analyzes the time spent by the participant on each of the generated topic segments in the meeting; and presents, to one or more users, data on the time distribution of participants for each topic segment and across topic segments within the conversation.
Sentiment scores are presented within a communication session. In one embodiment, a system extracts, from a transcript, utterances including one or more sentences spoken by the participants. The system identifies a subset of the utterances spoken by a subset of the participants. For each utterance, the system determines a word sentiment score for each word in the utterance, and determines an utterance sentiment score based on the word sentiment scores. The system determines an overall sentiment score for a conversation based on the utterance sentiment scores. The system transmits, to one or more client devices, the overall sentiment score for the conversation.
Video-assisted presence detection is used to enhance a user experience in telephony communications. Image data, video data, or both, from a camera are used to determine whether a user is present at their device before a call is transferred to him or her. The video-assisted presence detection can be implemented based on a privacy setting. For example, one implementation allows a system to have partial access to a detector to detect user presence without capturing facial information, and without identifying that person. Another implementation allows the system to have partial access to the detector to detect user presence without having access to a video feed of the detector.
H04M 3/58 - Arrangements for transferring received calls from one subscriber to anotherArrangements affording interim conversations between either the calling or the called party and a third party
H04N 7/18 - Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
86.
Extracting Filler Phrases From A Communication Session
Methods and systems provide for extracting filler words and phrases from a communication session. In one embodiment, the system receives a transcript of a conversation involving one or more participants produced during a communication session; extracts, from the transcript, utterances including one or more sentences spoken by the participants; identifies a subset of the utterances spoken by a subset of the participants associated with a prespecified organization; extracts filler phrases within the subset of utterances, the filler phrases each comprising one or more words representing disfluencies within a sentence, where extracting the filler phrases includes applying filler detection rules; and presents, for display at one or more client devices, data corresponding to the extracted filler phrases.
Selections of content shared from a remote device during a video conference are copied to a destination of a computing device connected to the video conference live or at which a recording of the video conference is viewed. The content shared from the remote device during the video conference is output at a display of the computing device. A portion of the content is selected according to an instruction received from a user of the computing device while output at the display of the computing device to copy to a destination associated with software running at the computing device. The portion of the content is identified using a machine vision process performed against the content while output at the display of the computing device. The portion of the content is then copied to the destination.
Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for ingesting 3D objects from a virtual environment for 2D data representation. The system may provide a video conference session including a first video stream of a video conference participant and a second video stream of a virtual environment. The system may receive a 3D data representation of a 3D object in the virtual environment and generate a 2D data representation of the 3D object based on the 3D data representation. The system may display the 2D data representation in the video conference session.
G06T 19/20 - Editing of 3D images, e.g. changing shapes or colours, aligning objects or positioning parts
G03H 1/02 - Holographic processes or apparatus using light, infrared, or ultraviolet waves for obtaining holograms or for obtaining an image from themDetails peculiar thereto Details
H04L 65/401 - Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
A communications monitoring software identifies first communications between a user and other users. The communications monitoring software associates respective communication scores with the first communications based on respective identified communications features of the first communications. With respect to each audio-only communication of the first communications, the identified communications features include at least two of a number of users in the each audio-only communication; whether the user enabled a microphone associated with the user; whether another user in the each audio-only communication enabled a microphone associated with the another user; a total amount of time that the user spoke; or a total amount of time that the another user spoke. The communications monitoring software identifies a subset of second communications based on the respective communication scores associated with the first communications. The subset of the second communications are presented in a user interface to the user.
A client is configured to control one or more functions of another client remotely via a wireless connection. Enabling control of the one or more functions of another client includes receiving a control command from a first client. The control command indicates a function to be performed by a second client. The control command is transmitted to the second client when a binding status indicates a binding between the first client to the second client.
A communication server detects a first communication request from a first caller device to a second caller device. The communication server detects a second communication request from the second caller device to the first caller device. The first communication request and the second communication request both occur within a threshold time period. The communication server establishes, without additional input from the first caller device and the second caller device, an active session in response to the first communication request. The active session is established between the first caller device and the second caller device. The communication server dismisses the second communication request.
A software platform receives a request from a device of a first user for a dynamic user profile of a second user. The software platform obtains profile information of the second user based on a number of future conferences between the first user and the second user. The software platform generates the dynamic user profile of the second user based on the obtained profile information. The software platform transmits the dynamic user profile of the second user to the device of the first user for display.
H04L 51/216 - Handling conversation history, e.g. grouping of messages in sessions or threads
H04L 51/52 - User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
Respective devices of conference participants are connected to a conference hosted by a conferencing server. Respective commands are transmitted to the respective devices to initiate distributed recording. Subsequent to a termination of the conference, respective high-resolution media files are received from the respective devices. At least a subset of the respective high-resolution media files are composited into a high-resolution output media file. Subsequent to the termination of the conference, respective audio media files and/or screen content media file corresponding to at least the subset of the respective high-resolution media files may also be received.
A client device determines that a telephony outage is occurring. The client device connects to an on-premises telephony node using an encrypted password at the client device. The client device accesses a set of telephony services via the on-premises telephony node.
H04L 9/32 - Arrangements for secret or secure communicationsNetwork security protocols including means for verifying the identity or authority of a user of the system
A velocity of a device of a user is detected using one or more sensors of the device. A presence update is transmitted to a server based on the detected velocity. The server receives the presence update and updates a presence status based on the presence update. An incoming communication is routed to a first device associated with a first user when the modality is a first modality and routes the incoming communication to a second device associated with a second user when the modality is a second modality.
Respective video streams are received from individual virtual cameras placed in a virtual environment. Each of the individual virtual cameras is focused on and associated with one of the respective digital representations of users. An environment video stream is received from an environment virtual camera that is placed in the virtual environment and that captures at least one of the respective digital representations. The environment virtual camera is not associated with any of the respective digital representations. Video streams that include the respective video streams and the environment video stream are the transmitted to a client device associated with one of the users.
A first indication that a task was assigned to a user of a client device is transmitted. A second indication that the task was completed is received from the client device. In response to the second indication, a task status corresponding to the task is updated and a user status corresponding to the user is updated. The updated task status is transmitted in response to a query.
A user device is connected to a conference hosted by a conferencing server. A media stream is received from the user device. A derived media stream obtained from the media stream is streamed to the conferencing server during the conference. During the conference, the media stream is stored in a media file at the user device. The media file is transferred from the user device to the conferencing server. The media file can be transferred subsequent to termination of the conference. The media file can include one or more of a video stream, an audio stream, or a content stream.
A server accesses a natural language query. The server facilitates a mapping of the natural language query to a vector using a query-to-vector engine. The server matches the vector to an intent representing a prediction associated with the natural language query. The server provides a response to the natural language query based on the intent.
Digital representations of participants are displayed in a virtual environment. The participants include augmented or virtual reality (AR/VR) participants and traditional video conference participants. An input is received from a traditional video conference participant via an interactive interface presented on a device associated with the traditional video conference participant. The input indicates a new virtual location within the virtual environment. The virtual environment is updated to reflect the new virtual location of the digital representation of the traditional video conference participant based on the input. A two-dimensional video stream is generated from the perspective of the new virtual location and transmitted to the device associated with the traditional video conference participant.
G06F 3/04815 - Interaction with a metaphor-based environment or interaction object displayed as three-dimensional, e.g. changing the user viewpoint with respect to the environment or object
G06T 13/40 - 3D [Three Dimensional] animation of characters, e.g. humans, animals or virtual beings
G06T 19/00 - Manipulating 3D models or images for computer graphics
H04L 65/403 - Arrangements for multi-party communication, e.g. for conferences
