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2024
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G/S
|
Telecommunication services, enhanced through the use of artificial intelligence (AI) in the natur... |
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2023
|
Invention
|
System and method for managing communications in a networked call center.
Disclosed implementati... |
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|
Invention
|
System and method for enforcing service levels of multiple communication channels in a networked ... |
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2022
|
Invention
|
Method and apparatus for routing communications within a contact center. Communications within a ... |
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Invention
|
System and method for automated agent assistance within a cloud-based contact center.
Methods to... |
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|
G/S
|
Providing information in the fields of marketing, customer
service and support, and customer rel... |
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G/S
|
Arranging and conducting conferences, seminars and workshops
in the fields of marketing, custome... |
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Invention
|
Method and apparatus for detecting anomalies in communication data. A method and system for deter... |
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Invention
|
Method and apparatus for automatically taking action based on the content of call center communic... |
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Invention
|
Predictive communications system. A computer implemented method and computer system for generatin... |
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2021
|
G/S
|
Downloadable computer software for application and database
integration; downloadable applicatio... |
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G/S
|
Downloadable computer software for application and database integration; downloadable application... |
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|
G/S
|
Downloadable computer software for application and database integration; Downloadable application... |
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|
Invention
|
Method and apparatus for automated quality management of communication records. Disclosed impleme... |
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Invention
|
Method and apparatus for automated quality management of communication records.
Disclosed implem... |
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|
Invention
|
Method, apparatus, and computer-readable medium for managing workforces with rotating shifts.
Me... |
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|
Invention
|
Method, apparatus, and computer-readable medium for managing concurrent communications in a netwo... |
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|
Invention
|
Monitoring and listening tools across omni-channel inputs in a graphically interactive voice resp... |
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|
G/S
|
Telecommunication services in the nature of providing telephone services with various telephone f... |
|
2020
|
G/S
|
Computer software for use in customer relationship
management (CRM). Telecommunication services ... |
|
|
G/S
|
Computer software for use in customer relationship management (CRM). Telecommunication services i... |
|
|
Invention
|
Systems and methods for scheduling deferred queues. A system for scheduling deferred communicatio... |
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|
Invention
|
Systems and methods for scheduling deferred queues.
A system for scheduling deferred communicati... |
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2019
|
Invention
|
Systems and methods for predicting and handling slack periods.
A system for predicting slack per... |
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|
Invention
|
Systems and methods for automating workforce management systems.
An automated WFM system is prov... |
|
|
Invention
|
Systems and methods for scheduling contractor agents based on residuals.
A system for predicting... |
|
|
Invention
|
Blockchain-enabled contact center.
Disclosed is a contact center that stores data related to a c... |
|
|
Invention
|
Context-aware dynamic number insertion (dni) for call attribution.
Disclosed are various impleme... |
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|
Invention
|
Capacity manager for multi-dimensional presence model to manage call-center agent load.
A system... |
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|
Invention
|
Cross-channel call attribution.
Disclosed are various implementations directed to systems, proce... |
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|
Invention
|
Method of graphical programming for an interactive voice response system.
The graphical programm... |
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|
Invention
|
Agent scoring for a graphically interactive voice response system.
The graphical programming cal... |
|
|
Invention
|
Customer journey scoring for a graphically interactive voice response system.
The graphical prog... |
|
|
Invention
|
Virtual agents within a cloud-based contact center.
A Virtual agent that is a fully automated co... |
|
|
Invention
|
Methods and systems of virtual agent real-time recommendation, suggestion and advertisement.
A V... |
|
|
Invention
|
Methods and systems for virtual agents to check caller identity via multi channels.
A Virtual ag... |
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|
Invention
|
Methods and systems for personalized virtual agents to learn from customers.
A Virtual agent tha... |
|
|
Invention
|
Methods and systems for signature extraction in data management platform for contact center.
A m... |
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|
Invention
|
Methods and systems for billboards in data management platform for contact center.
A method for ... |
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|
Invention
|
Methods and systems for chat advertisement in data management platform for contact center.
A met... |
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|
Invention
|
Methods and systems for call advertisement in data management platform for contact center.
A met... |
|
|
Invention
|
Methods and systems for marketing automation and customer relationship management (crm) automatio... |
|
|
Invention
|
Methods and systems for proactive marketing platform in data management platform for contact cent... |
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|
Invention
|
Methods and systems for predictive marketing platform in data management platform for contact cen... |
|
2016
|
G/S
|
Arranging and conducting conferences, seminars and workshops in the fields of marketing, customer... |
