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2024
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Invention
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Systems and methods for efficiently determining minimum amounts of data for accurate model valida... |
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Invention
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Techniques for selecting and benchmarking pairing strategies in a task assignment system. There i... |
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Invention
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Communication system and method. The present disclosure provides a communication system comprisin... |
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Invention
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Techniques for selecting pairing strategies in a task assignment system. There is provided a meth... |
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Invention
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Systems and methods for validating pairing models by verifying outcomes of multitouch data points... |
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2023
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Invention
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Assessing and improving contact center performance. Methods, systems, and apparatus, including co... |
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Invention
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Dynamic adjustment of timing of switching between different pairing strategies. There is provided... |
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Invention
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Techniques for detecting and handling potential bias in a task assignment system. Systems, method... |
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Invention
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Techniques for pairing contacts and agents in a contact center system.
Techniques for pairing co... |
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Invention
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Contact center agent state management system. A pairing node comprising memory and processing cir... |
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Invention
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Systems and methods for transitioning multi-channel call center customer experience via user inte... |
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Invention
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Methods for determining agent capacity for managing contact chat interactions. Systems and method... |
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Invention
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Natural language processing with contact center data. The present disclosure relates to natural l... |
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Invention
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Communication system node having multiple modules and a shared memory. A contact center system. T... |
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Invention
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Fault management in a communication system. A performed by a first arbiter running on a first nod... |
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Invention
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Fault management in a communication system. A method for fault recovery in a communication system... |
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Invention
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Systems and methods for maintaining and updating caller state in a communication center. There is... |
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Invention
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Computer-implemented systems and methods for evaluating contact center performance using simulate... |
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Invention
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Techniques for benchmarking pairing strategies in a contact center system. There is provided a me... |
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2022
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Invention
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Techniques for optimizing assistance channel routing. Techniques are disclosed for improving the ... |
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Invention
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Method and system for teleconferencing using coordinated mobile devices. A method of setting up a... |
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Invention
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Techniques for behavioral pairing in a dispatch center system.
Techniques for behavioral pairing... |
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Invention
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Call mapping systems and methods using variance algorithm (va) and/or distribution compensation. ... |
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2021
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Invention
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Techniques for workforce management in a contact center system.
Techniques for workforce managem... |
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Invention
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Techniques for assigning tasks in a task assignment system with an external pairing system. Techn... |
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Invention
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Techniques for assigning tasks in a task assignment system with an external pairing system.
Tech... |
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Invention
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Techniques for sharing control of assigning tasks between an external pairing system and a task a... |
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Invention
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Techniques for pairing in a task assignment system with an external pairing system. Techniques fo... |
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Invention
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Techniques for benchmarking pairing strategies in a task assignment system. Techniques for benchm... |
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Invention
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Techniques for behavioral pairing in a task assignment system with an external pairing system. Te... |
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Invention
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Techniques for behavioral pairing in a task assignment system. Techniques for behavioral pairing ... |
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Invention
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Techniques for error handling in a task assignment system with an external pairing system. Techni... |
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2020
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Invention
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Techniques for adapting behavioral pairing to runtime conditions in a task assignment system.
Te... |
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Invention
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Techniques for benchmarking pairing strategies in a contact center system.
Techniques for benchm... |
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Invention
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Techniques for decisioning behavioral pairing in a task assignment system. Techniques for decisio... |
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Invention
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Techniques for behavioral pairing model evaluation in a contact center system.
Techniques for be... |
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Invention
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Techniques for pairing contacts and agents in a contact center system. Techniques for pairing con... |
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Invention
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Techniques for multistep data capture for behavioral pairing in a task assignment system. Techniq... |
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2019
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Invention
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Techniques for multistep data capture for behavioral pairing in a task assignment system.
Techni... |
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Invention
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Techniques for behavioral pairing in a multistage task assignment system. Techniques for behavior... |
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Invention
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Techniques for behavioral pairing in a task assignment system.
Techniques for behavioral pairing... |
