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2025
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Invention
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Data analysis system and method.
data analysis method can include: receiving a set of data recor... |
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Invention
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Data analysis system and method. data analysis method can include: receiving a set of data record... |
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G/S
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Providing temporary use of non-downloadable computer software for use in the fields of telephone ... |
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G/S
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Providing temporary use of non-downloadable computer
software for use in the fields of telephone... |
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Invention
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Intelligent phrase derivation generation.
Disclosed herein are computer-implemented methods for ... |
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G/S
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Downloadable computer software for use in the fields of telephone call centers, customer contact ... |
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G/S
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Downloadable computer software for use in the fields of
telephone call centers, customer contact... |
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G/S
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Downloadable computer software for use in the fields of database management, staff scheduling, em... |
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2024
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Invention
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Searching calls based on contextual similarity among calls.
Systems and methods are provided for... |
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G/S
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Providing online non-downloadable computer software for use in the fields of telephone call cente... |
|
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Invention
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Call tagging using machine learning model.
Systems and methods disclosed relate to contextually ... |
|
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Invention
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Devices, systems, and methods for audio sanitization.
Disclosed herein are computer-implemented ... |
|
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Invention
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System and method for identifying compliance statements from contextual indicators in content.
A... |
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Invention
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Systems and methods for detecting emerging events.
Aspects of the present disclosure relate to s... |
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2023
|
Invention
|
Data catalog and retrieval system. Systems and methods are provided for cataloging and retrieving... |
|
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Invention
|
Data catalog and retrieval system.
Systems and methods are provided for cataloging and retrievin... |
|
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Invention
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Devices, systems, and methods for transcript sanitization. Disclosed herein are computer-implemen... |
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2022
|
Invention
|
System and method for optimizing location scheduling across multiple work environments.
Aspects ... |
|
|
Invention
|
Agent engagement analyzer.
The disclosure relates to analyzing historical data and generating pr... |
|
|
Invention
|
Systems and methods for event driver detection.
The disclosed aspects relate to event driver det... |
|
|
Invention
|
System and method for identifying compliance statements from contextual indicators in content. As... |
|
|
Invention
|
System and method for automatically evaluating and scoring the quality of agent-customer interact... |
|
|
Invention
|
Devices, systems, and methods for audio sanitization. Disclosed herein are computer-implemented d... |
|
|
Invention
|
Evaluating transcripts through repetitive statement analysis. Aspects of the present disclosure r... |
|
|
Invention
|
Call tagging using machine learning model. Systems and methods disclosed relate to contextually t... |
|
|
Invention
|
Systems and methods for detecting emerging events. Aspects of the present disclosure relate to sy... |
|
|
Invention
|
Advanced sentiment analysis. Systems and methods are provided for generating call sentiment assoc... |
|
|
Invention
|
Searching calls based on contextual similarity among calls. Systems and methods are provided for ... |
|
|
Invention
|
Generating search insight data.
The present disclosure relates to generating additional insight ... |
|
|
Invention
|
Understanding and ranking recorded conversations by clarity of audio.
Systems and methods are pr... |
|
|
Invention
|
Systems and methods for rapport determination.
Systems and methods are provided for determining ... |
|
|
Invention
|
Devices, systems, and methods for intelligent stress level detection. Computer-implemented method... |
|
|
Invention
|
Intelligent phrase derivation generation. Disclosed herein are computer-implemented methods for i... |
|
|
Invention
|
Devices, systems, and methods for intelligent determination of conversational intent. Disclosed h... |
|
|
Invention
|
Devices, systems, and methods for intelligent determination of conversational intent.
Disclosed ... |
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2021
|
Invention
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Advanced sentiment analysis.
Systems and methods are provided for generating call sentiment asso... |
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2017
|
Invention
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Method and apparatus for processing messages in a social network.
In one embodiment, the present... |
|
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Invention
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System and method for generating media bookmarks. Disclosed herein are systems, methods, and comp... |
|
|
Invention
|
Automatic disclosure detection. A method of detecting pre-determined phrases to determine complia... |
|
2015
|
G/S
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Computer software for use in the fields of telephone call centers, customer contact centers and r... |
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2014
|
Invention
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Method and apparatus for processing messages in a social network. In one embodiment, the present ... |
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|
Invention
|
Contact center monitoring. A method may include receiving, at a call center, a call from a custom... |
|
|
Invention
|
Call center agent management. Call center personnel, i.e., company agents may be monitored and in... |
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2013
|
Invention
|
Method and apparatus for targeting messages to users in a social network.
A method and apparatus... |
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2011
|
Invention
|
System and method for generating media bookmarks. Disclosed herein are systems, methods and compu... |
|
|
Invention
|
Live monitoring of call sessions over an ip telephony network. Systems and methods for monitoring... |
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2010
|
Invention
|
Live monitoring of call sessions over an ip telephony network.
Systems and methods for monitorin... |
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2006
|
G/S
|
Computer software used in the field of workforce management, namely quality management software a... |
|
2005
|
G/S
|
Materiel informatique, nommément: un logiciel de gestion des ressources dans les centres de servi... |
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1999
|
G/S
|
Matériel informatique, nommément un logiciel de gestion des ressources dans les centres de servic... |
