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2026
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G/S
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Downloadable computer software applications for artificial
Intelligence (AI) workforce managemen... |
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2025
|
G/S
|
Providing online non-downloadable computer software platforms for the creation, management, repor... |
|
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G/S
|
Providing temporary use of online, non-downloadable enterprise software for providing a comprehen... |
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G/S
|
Downloadable computer software applications for artificial Intelligence (AI) workforce management... |
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G/S
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Consulting services in the field of designing computer software and hardware, implementing softwa... |
|
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G/S
|
Consulting services in the field of designing computer
software and hardware, implementing softw... |
|
|
G/S
|
Providing online non-downloadable computer software
platforms for enabling organizations to cond... |
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2023
|
G/S
|
Downloadable computer software for use in connection with enterprise operations, namely, for coll... |
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2021
|
G/S
|
Downloadable computer software for use in managing and
controlling customer contact centers and ... |
|
|
Invention
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Detecting non-verbal, audible communication conveying meaning. Various embodiments of the inventi... |
|
|
Invention
|
Handling an outbound call reaching a voicemail service. Various embodiments of the invention prov... |
|
|
Invention
|
Originating group text calls in a contact center. A dialing list comprising call records can be p... |
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|
G/S
|
Downloadable computer software for use in managing and controlling customer contact centers and w... |
|
|
Invention
|
Processing blocked session initiation protocol (sip) calls in a contact center call handler. A ca... |
|
2020
|
Invention
|
Communication attempts management system for managing a dialer in a contact center. A dialer in a... |
|
|
Invention
|
Providing improved contact center agent assistance during a secure transaction involving an inter... |
|
|
Invention
|
Handling a callback call in a contact center in response to a limited-content message. A system f... |
|
|
Invention
|
Session oriented enhancements for text-based communications in a contact center. Various processe... |
|
|
Invention
|
Method and apparatus for describing and profiling employee schedules.
A method and apparatus are... |
|
|
Invention
|
Enhanced abandoned call recovery for a contact center. An enhanced abandoned call recovery (“E-AC... |
|
|
Invention
|
Limited derogation of contact center agent skill levels. A call handler in a contact center is co... |
|
|
Invention
|
Adaptable data source connection strings. Various embodiments of the invention provide methods, s... |
|
|
Invention
|
Pacing limited-content text messages. Various embodiments of the invention provide methods, syste... |
|
2019
|
G/S
|
Computer software for use in managing and controlling customer contact centers and workforce opti... |
|
|
G/S
|
Computer software, namely, computer software for use in
managing and controlling customer contac... |
|
|
Invention
|
Indicating number sources used to define a whitelist for a smartphone-based robocall blocking pro... |
|
|
Invention
|
Transferring an interaction between an agent at a contact center and a party from a first channel... |
|
|
Invention
|
Queueing multi-channel communications for a contact center. Various embodiments of the invention ... |
|
|
Invention
|
Verification process for text-based communication channels. Various embodiments of the invention ... |
|
|
Invention
|
Providing technical support in an augmented reality environment. Various embodiments of the inven... |
|
|
Invention
|
Identifying and processing neighbor spoofed telephone calls in a voip-based telecommunications ne... |
|
|
Invention
|
Automatic dialer call pacing in a contact center. A computer based dialer is configured to detect... |
|
|
Invention
|
Establishing a target handle time for a communication in a contact center. Various embodiments of... |
|
|
Invention
|
Managing multiple agent communication sessions in a contact center. A communications handler mana... |
|
|
Invention
|
Answering machine detection for a contact center. Answering machine detection (“AMD”) processes i... |
|
2018
|
Invention
|
Optimization of speech analytics system recognition thresholds for target word identification in ... |
|
|
Invention
|
Establishing a target handle time for a communication in a contact center using analytics. Variou... |
|
|
Invention
|
Originating calls in a contact center either in a voice dialing mode or a text dialing mode. A di... |
|
|
Invention
|
Using enhanced answering machine detection (“amd”) to detect reassigned numbers. Answering machin... |
|
|
Invention
|
Agent interaction with a party using multiple channels of communication. Various embodiments of t... |
|
|
Invention
|
Facilitating agent management of consent for a party associated with multiple telephone numbers. ... |
|
|
Invention
|
Reviewing portions of telephone call recordings in a contact center using topic meta-data records... |
|
2017
|
Invention
|
Communication attempts management system for managing a predictive dialer in a contact center. In... |
|
|
Invention
|
Accurate dispositioning of a telephone call by reconciling cause codes with in-band audio informa... |
|
|
Invention
|
Robocall management system. A robocall management system (RMS) comprises a service switching poin... |
|
|
G/S
|
Customer contact centers, namely, computer hardware and
associated software for initiating, inte... |
|
|
Invention
|
Dynamic display of real time speech analytics agent alert indications in a contact center. A real... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for
monitoring, preventing and notifyin... |
|
|
Invention
|
Answering machine detection (“amd”) for a contact center by using amd meta-data. Answering machin... |
|
2016
|
Invention
|
Graphical user interface for managing multiple agent communication sessions in a contact center. ... |
|
|
Invention
|
Communication management system for supporting multiple agent communication sessions in a contact... |
|
|
G/S
|
Software as a service (SAAS) services, namely, hosting software for use by others for use in mana... |
|
2015
|
Invention
|
Management of checkpoint meta-data for call recordings in a contact center. A real-time speech an... |
|
2013
|
G/S
|
Software as a service (SAAS) services, namely, hosting software for use by others, namely, softwa... |
|
|
G/S
|
Customer contact centers, namely, computer hardware and associated software for initiating, integ... |
|
2009
|
G/S
|
Downloadable computer telephony software for the creation, development and deployment of computer... |
|
2007
|
G/S
|
Computer software for creating desktop automation and management tools for customer contact cente... |
|
|
G/S
|
Computer software for creating desktop automation and
management tools for customer contact cent... |
|
2006
|
G/S
|
Computer telephony software Internet telephony services; Telecommunication services, namely, loca... |
|
2002
|
G/S
|
[ Consulting services in the area of computer hardware and software used for customer relationshi... |
|
1996
|
G/S
|
Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, meas... |
|
|
G/S
|
Telecommunications installations, apparatus and instruments and parts and fittings therefor; call... |
|
1994
|
G/S
|
Computer hardware and software for call transaction management, or for analysis or presentation o... |
|
1987
|
G/S
|
TELECOMMUNICATIONS EQUIPMENT, NAMELY A SWITCHING APPARATUS THAT MANAGES HIGH VOLUMES OF TELEPHONE... |
