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2025
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Invention
|
Techniques for detecting hallucination in machine-generated responses.
Systems and methods may p... |
|
2024
|
Invention
|
Large language model based nested summarization of conversation data.
A device may receive, at a... |
|
|
Invention
|
Large language model based nested summarization of conversation data. A device may receive, at a ... |
|
|
Invention
|
Automated bot switching according to dynamic intent analysis.
Disclosed embodiments provide a fr... |
|
|
Invention
|
Automated opt-in conversation systems.
Disclosed embodiments provide a framework for implementin... |
|
|
Invention
|
Methods and systems for identifying communication sources across channels.
Systems and method ar... |
|
|
Invention
|
Methods and systems for identifying communication sources across channels. Systems and method are... |
|
|
Invention
|
Systems, media, and methods for automated response to queries made by interactive electronic chat... |
|
|
Invention
|
Context-aware audio interfacing.
A redirection and messaging system receives telephony informati... |
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Invention
|
Dynamic response prediction for improved bot task processing. Systems and methods can be provided... |
|
|
Invention
|
Automated systems for communications analysis according to recording restrictions. Disclosed embo... |
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|
Invention
|
Systems and methods for intent discovery and process execution.
Disclosed embodiments provide a ... |
|
|
Invention
|
Methods and systems for dynamic agent resource allocation. A load-balancing system can provide dy... |
|
|
Invention
|
Automatic bot creation based on scripts.
Methods and systems for transcript-based bot creation a... |
|
|
Invention
|
Systems and methods for artificial-intelligence assistance in video communications.
A communicat... |
|
|
Invention
|
Systems and methods for artificial-intelligence assistance in video communications with communica... |
|
|
Invention
|
Alternate communication options during communication delay. Systems and techniques are described ... |
|
|
Invention
|
Systems and methods for communication system intent analysis.
The present disclosure relates gen... |
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|
G/S
|
Downloadable mobile and web applications featuring software for enabling businesses to provide an... |
|
|
G/S
|
Providing business information and analysis of business data to improve customer engagement; Prov... |
|
2023
|
Invention
|
Methods and systems for implementing a unified data format for artificial intelligence systems. S... |
|
|
Invention
|
Methods and systems for combined voice and signaling. A computing device of a communication netwo... |
|
|
Invention
|
Function-as-a-service for two-way communication systems. The present disclosure relates generally... |
|
|
Invention
|
Methods and systems for implementing dynamic-action systems in real-time data streams.
Systems a... |
|
|
Invention
|
Methods and systems for implementing dynamic-action systems in real-time data streams. Systems an... |
|
|
G/S
|
Electronic messaging services; Instant messaging services; Interactive online communication servi... |
|
|
G/S
|
Software as a Service (SaaS) services featuring software using artificial intelligence for natura... |
|
|
Invention
|
Automated opt-in conversation systems. Disclosed embodiments provide a framework for implementing... |
|
|
Invention
|
Intent analysis for call center response generation. A system obtains conversation data correspon... |
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|
G/S
|
Downloadable computer software for use in facilitating interactions in the digital engagement, co... |
|
|
Invention
|
Systems and methods for augmented communications using machine-readable labels. Disclosed embodim... |
|
|
Invention
|
Systems and methods for augmented communications using machine-readable labels.
Disclosed embodi... |
|
|
Invention
|
Targeted generative ai from merged communication transcripts. The present disclosure relates gene... |
|
|
Invention
|
Request processing via rich messaging systems. Disclosed embodiments provide a framework to enabl... |
|
|
Invention
|
Systems and methods for transferring messaging to automation. The present disclosure relates gene... |
|
|
Invention
|
Systems and methods for external system integration. The present disclosure relates generally to ... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for use by businesses to build bots for ... |
|
|
Invention
|
Ai based hold messaging. The present disclosure relates generally to facilitating two-way communi... |
|
|
Invention
|
System and methods for searching and communication. Described are computer-based methods and appa... |
|
|
Invention
|
Context-aware audio interfacing. A redirection and messaging system receives telephony informatio... |
|
|
Invention
|
Training personal virtual agents based on an accuracy metric of previous responses from the agent... |
|
|
Invention
|
Methods and systems for generating personal virtual agents. Systems and method are provided for g... |
|
|
Invention
|
Systems and methods for account synchronization and authentication in multichannel communications... |
|
|
Invention
|
Data-driven taxonomy for annotation resolution. An intent confusion evaluation engine receives co... |
|
|
Invention
|
Dynamic communications routing to disparate endpoints.
The present disclosure relates generally ... |
|
|
Invention
|
Bot response generation with dynamically-changing website or native application. Systems and meth... |
|
2022
|
G/S
|
Business consultation services; business advice and commercial information; business consultation... |
|
|
G/S
|
Downloadable mobile applications to facilitate interaction
with customers in the digital engagem... |
|
|
G/S
|
Market research and consulting services relating to measuring effectiveness and nature of custome... |
|
|
G/S
|
Computer software, namely, downloadable software used for customer service solutions, namely, mea... |
|
2021
|
G/S
|
Telecommunications, namely, electronic transmission of data and wireless digital messaging via gl... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for providing interactive message servic... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for enabling brands to detect and analyz... |
|
|
G/S
|
Instant messaging services; Interactive online communication services, namely, providing on-line ... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for providing an automated questions and... |
|
|
G/S
|
Electronic banking via a global computer network; On-line banking services; Online banking servic... |
|
|
G/S
|
Downloadable mobile applications to allow customers to access online bank information and transac... |
|
|
G/S
|
Downloadable computer application software for mobile phones, namely, software for use in the fie... |
|
|
G/S
|
Downloadable computer software for customer service solutions, namely, measuring the effectivenes... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for identifying, flagging, correcting an... |
|
|
G/S
|
COVID-19 rapid tests comprising reagents and assays for withdrawing and testing respiratory dropl... |
|
2020
|
G/S
|
Educational services, namely, providing training courses and seminars in the field of artificial ... |
|
|
G/S
|
Software as a service (SAAS) services featuring software used to detect and analyze customer inte... |
|
|
G/S
|
Business strategy consultancy focusing on helping clients create and extend their product and bra... |
|
|
G/S
|
Computer application software for mobile phones and other handheld devices, namely, downloadable ... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for improving automated functionality of... |
|
|
G/S
|
Instant messaging services; interactive online communication services, namely, providing on-line ... |
|
|
G/S
|
Software as a service (SAAS) services featuring software for enabling businesses to provide and o... |
|
|
G/S
|
Training services in the field of digital engagement, conversational commerce, messaging, artific... |
