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2021
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Invention
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Detecting non-verbal, audible communication conveying meaning. Various embodiments of the inventi... |
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Invention
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Handling an outbound call reaching a voicemail service. Various embodiments of the invention prov... |
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Invention
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Originating group text calls in a contact center. A dialing list comprising call records can be p... |
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Invention
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Processing blocked session initiation protocol (sip) calls in a contact center call handler. A ca... |
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2020
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Invention
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Communication attempts management system for managing a dialer in a contact center. A dialer in a... |
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Invention
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Providing improved contact center agent assistance during a secure transaction involving an inter... |
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Invention
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Handling a callback call in a contact center in response to a limited-content message. A system f... |
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Invention
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Session oriented enhancements for text-based communications in a contact center. Various processe... |
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Invention
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Enhanced abandoned call recovery for a contact center. An enhanced abandoned call recovery (“E-AC... |
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Invention
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Communication management system for supporting multiple agent communications sessions in a contac... |
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Invention
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Limited derogation of contact center agent skill levels. A call handler in a contact center is co... |
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Invention
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Adaptable data source connection strings. Various embodiments of the invention provide methods, s... |
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Invention
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Auto-correcting voice quality in real-time. Various embodiments of the invention provide methods,... |
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Invention
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Best time to send limited-content text messages to parties. Technologies are disclosed for determ... |
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Invention
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Pacing limited-content text messages. Various embodiments of the invention provide methods, syste... |
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2019
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Invention
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Indicating number sources used to define a whitelist for a smartphone-based robocall blocking pro... |
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Invention
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Communication attempts management system for managing a predictive dialer in a contact center. In... |
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Invention
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Transferring an interaction between an agent at a contact center and a party from a first channel... |
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Invention
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Graphical user interface for managing multiple agent communication sessions in a contact center. ... |
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Invention
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Queueing multi-channel communications for a contact center. Various embodiments of the invention ... |
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Invention
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Universal configurations. Various embodiments of the invention provide methods, systems, and comp... |
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Invention
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Limited-content messaging system for a contact center. A system for sending limited-content messa... |
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Invention
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Verification process for text-based communication channels. Various embodiments of the invention ... |
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Invention
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Identifying and processing neighbor spoofed telephone calls in a voip-based telecommunications ne... |
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Invention
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Automatic dialer call pacing in a contact center. A computer based dialer is configured to detect... |
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Invention
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Managing multiple agent communication sessions in a contact center. A communications handler mana... |
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Invention
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Answering machine detection for a contact center. Answering machine detection (“AMD”) processes i... |
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Invention
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Agent speech coaching management using speech analytics. Agents are coached to improve their perf... |
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2018
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Invention
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Optimization of speech analytics system recognition thresholds for target word identification in ... |
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Invention
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Using semantically related search terms for speech and text analytics. Various embodiments of the... |
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Invention
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Dialing a telephone number subject to an autodialer prohibition in a contact center. A contact ce... |
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Invention
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Originating calls in a contact center either in a voice dialing mode or a text dialing mode. A di... |
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Invention
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Using enhanced answering machine detection (“amd”) to detect reassigned numbers. Answering machin... |
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Invention
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Agent interaction with a party using multiple channels of communication. Various embodiments of t... |
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Invention
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Facilitating agent management of consent for a party associated with multiple telephone numbers. ... |
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2017
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Invention
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Robocall management system. A robocall management system (RMS) comprises a service switching poin... |
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Invention
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Answering machine detection (“amd”) for a contact center by using amd meta-data. Answering machin... |
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2016
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Invention
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Communication management system for supporting multiple agent communication sessions in a contact... |
