Abrégé

A method of auto-provisioning AI-based dialog services for a plurality of target applications includes storing a plurality of dialog templates, generating a deployment object associating one or more of the dialog templates with a target application from among the plurality of target applications, extracting textual data from the target application, assembling the extracted textual data into inquiries or inquiry responses according to the one or more dialog templates associated with the deployment object, and deploying an AI-based dialog service to the target application based on the assembled inquiries or inquiry responses. Each of the dialog templates may include one or more sets of common inquiries or common inquiry responses.

Classes IPC  ?

• G06F 21/41 - Authentification de l’utilisateur par une seule ouverture de session qui donne accès à plusieurs ordinateurs
• G06F 16/9032 - Formulation de requêtes
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06F 16/951 - IndexationTechniques d’exploration du Web
• G06F 40/10 - Traitement de texte
• G06N 20/00 - Apprentissage automatique

Produits et services

Providing online electronic newsletters, not downloadable, in the field of telecommunications, customer experience, world news, and business topics.

Abrégé

A method of auto-provisioning AI-based dialog services for a plurality of target applications includes storing a plurality of dialog templates, generating a deployment object associating one or more of the dialog templates with a target application from among the plurality of target applications, extracting textual data from the target application, assembling the extracted textual data into inquiries or inquiry responses according to the one or more dialog templates associated with the deployment object, and deploying an AI-based dialog service to the target application based on the assembled inquiries or inquiry responses. Each of the dialog templates may include one or more sets of common inquiries or common inquiry responses.

Classes IPC  ?

• G06F 21/41 - Authentification de l’utilisateur par une seule ouverture de session qui donne accès à plusieurs ordinateurs
• G06F 16/9032 - Formulation de requêtes
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06F 16/951 - IndexationTechniques d’exploration du Web
• G06F 40/10 - Traitement de texte
• G06N 20/00 - Apprentissage automatique

Abrégé

A method of auto-provisioning AI-based dialog services for a plurality of target applications includes storing a plurality of dialog templates, generating a deployment object associating one or more of the dialog templates with a target application from among the plurality of target applications, extracting textual data from the target application, assembling the extracted textual data into inquiries or inquiry responses according to the one or more dialog templates associated with the deployment object, and deploying an AI-based dialog service to the target application based on the assembled inquiries or inquiry responses. Each of the dialog templates may include one or more sets of common inquiries or common inquiry responses.

Classes IPC  ?

• G06F 21/41 - Authentification de l’utilisateur par une seule ouverture de session qui donne accès à plusieurs ordinateurs
• G06F 16/9032 - Formulation de requêtes
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06F 16/951 - IndexationTechniques d’exploration du Web
• G06F 40/10 - Traitement de texte
• G06N 20/00 - Apprentissage automatique

Produits et services

Recruitment services in the fields of business and telecommunications Supporting local charities, namely, philanthropic services concerning monetary donations; charitable fundraising services, namely, fundraising events for charities and educational scholarships Information services, namely, providing information in the field business and telecommunications related topics, and providing for informational messages relating thereto; Entertainment services, namely, an ongoing series covering business and customer experience topics

Produits et services

Cloud computing services featuring chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; Cloud computing services featuring virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels; Providing temporary use of on-line non-downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; Providing temporary use of on-line non-downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels

Produits et services

Downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; Downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels

Produits et services

Downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels. Cloud computing services featuring chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; cloud computing services featuring virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels; providing temporary use of on-line non-downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; providing temporary use of on-line non-downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels.

Abrégé

A system and method are disclosed for scoring sentiments of communication activity and includes one or more databases that stores data describing electronic communication between one or more customer devices and one or more service center devices and a computer. The computer is configured to monitor communication activity of the one or more customer devices and the one or more service center devices to determine whether a communication channel has been opened between the one or more customer devices and the one or more service center devices and identify one or more communication activities associated with the electronic communications. The computer is further configured to compare the identified one or more communication activities with one or more predetermined communication data, determine a sentiment score based on one or more correlations between the identified one or more communication activities and the communication data.

Classes IPC  ?

• G06F 40/30 - Analyse sémantique
• G06F 17/18 - Opérations mathématiques complexes pour l'évaluation de données statistiques
• G06Q 30/01 - Services de relation avec la clientèle
• G06Q 30/02 - MarketingEstimation ou détermination des prixCollecte de fonds
• G06Q 50/00 - Technologies de l’information et de la communication [TIC] spécialement adaptées à la mise en œuvre des procédés d’affaires d’un secteur particulier d’activité économique, p. ex. aux services d’utilité publique ou au tourisme
• H04L 51/212 - Surveillance ou traitement des messages utilisant un filtrage ou un blocage sélectif

Produits et services

Downloadable electronic newsletters in the field of telecommunications, customer experience, world news, and business topics

Produits et services

Consulting in the field of the management of telephone call centers for others; consulting in the field of business organization and management; consulting concerning the preparation of business reports. Consulting in the field of telecommunications services, namely, VoIP Internet telephone transmission. Consulting in the field of telecommunications technology; consulting regarding technical support services, namely, troubleshooting of telecommunications system problems.

Produits et services

(1) Downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels. (1) Cloud computing services featuring chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; cloud computing services featuring virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels; providing temporary use of on-line non-downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; providing temporary use of on-line non-downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels.

Produits et services

Cloud computing featuring software for use with comprehensive customer experience platforms; Providing temporary use of on-line non-downloadable software in the field of comprehensive customer experience management; Software as a service (SAAS) services in the field of comprehensive customer experience management

Produits et services

Cloud computing featuring software for use with comprehensive customer experience platforms; Providing temporary use of on-line non-downloadable software in the field of comprehensive customer experience management; Software as a service (SAAS) services in the field of comprehensive customer experience management

Abrégé

A system and method are disclosed for an interface system comprising a communication device and a system administrator, the system administrator is configured to initiate a setup process, receive an identification number, receive user information, and in response to the setup process, associate the identification number with the user information.

Classes IPC  ?

• G06F 3/0481 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect
• G06F 3/04845 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] pour la commande de fonctions ou d’opérations spécifiques, p. ex. sélection ou transformation d’un objet, d’une image ou d’un élément de texte affiché, détermination d’une valeur de paramètre ou sélection d’une plage de valeurs pour la transformation d’images, p. ex. glissement, rotation, agrandissement ou changement de couleur
• G06F 40/186 - Gabarits
• G06Q 30/02 - MarketingEstimation ou détermination des prixCollecte de fonds
• H04L 41/18 - Délégation de la fonction de gestion de réseau, p. ex. la gestion du réseau client [CNM]
• H04L 41/22 - Dispositions pour la maintenance, l’administration ou la gestion des réseaux de commutation de données, p. ex. des réseaux de commutation de paquets comprenant des interfaces utilisateur graphiques spécialement adaptées [GUI]
• H04L 43/045 - Traitement des données de surveillance capturées, p. ex. pour la génération de fichiers journaux pour la visualisation graphique des données de surveillance
• H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
• H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
• H04W 24/08 - Réalisation de tests en trafic réel
• H04W 24/10 - Planification des comptes-rendus de mesures

Produits et services

(1) Providing online electronic newsletters, not downloadable, in the field of telecommunications, customer experience, world news, and business topics.

Produits et services

(1) Consulting in the field of the management of telephone call centers for others; consulting in the field of business organization and management; consulting concerning the preparation of business reports. (2) Consulting in the field of telecommunications services, namely, VoIP Internet telephone transmission. (3) Consulting in the field of telecommunications technology; consulting regarding technical support services, namely, troubleshooting of telecommunications system problems.

Produits et services

Downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; Downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels Cloud computing services featuring chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; Cloud computing services featuring virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels; Providing temporary use of on-line non-downloadable chatbot software using artificial intelligence (AI) for internal messaging, replying to questions from employees related to internal messaging and providing help desk support; Providing temporary use of on-line non-downloadable virtual assistant software using artificial intelligence (AI) for replying to questions from retail customers, providing customer support services to retail customers and facilitating sales over text and automated voice channels

Produits et services

Printed articles, journals and other publications in the nature of manuals and nonfiction books in the field of communications, customer experience management and general business topics; printed instructional materials in the field of hardware manuals and software manuals. Online electronic publishing of articles, journals and other electronic publications in the nature of manuals and nonfiction books in digital format in the field of communications, customer experience management and general business topics; online, non-downloadable electronic instructional materials in the field of hardware manuals and software manuals.

Produits et services

Cloud computing featuring software for use with comprehensive customer experience platforms for managing and analyzing customer interactions and data, transmitting customer communications, performing contact center functions, distributing surveys and capturing feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Providing temporary use of on-line non-downloadable software in the field of comprehensive customer experience management for management and analysis of customer interactions and data transmission of customer communications, contact center functions, distribution of surveys distribution and feedback capture, managing integrations, and performance of agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Software as a service (SAAS) services featuring software in the field of comprehensive customer experience management for managing and analyzing customer interactions transmitting customer communications, performing contact center functions, distributing surveys and collecting feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations

Produits et services

Cloud computing featuring software for use with comprehensive customer experience platforms; Providing temporary use of on-line non-downloadable software in the field of comprehensive customer experience management; Software as a service (SAAS) services in the field of comprehensive customer experience management

Produits et services

Cloud computing featuring software for use with comprehensive customer experience platforms for managing and analyzing customer interactions and data, transmitting customer communications, performing contact center functions, distributing surveys and capturing feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Providing temporary use of on-line non-downloadable software in the field of comprehensive customer experience management for management and analysis of customer interactions and data transmission of customer communications, contact center functions, distribution of surveys distribution and feedback capture, managing integrations, and performance of agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Software as a service (SAAS) services featuring software in the field of comprehensive customer experience management for managing and analyzing customer interactions transmitting customer communications, performing contact center functions, distributing surveys and collecting feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations

Produits et services

Downloadable computer software with artificial intelligence components for responding to queries within unified communication and customer experience platforms; Downloadable computer software with artificial intelligence components for performing automated actions within unified communication and customer experience platforms Software as a service (SaaS) featuring software with artificial intelligence components for responding to queries within unified communication and customer experience platforms; Software as a service (SaaS) featuring software with artificial intelligence components for performing automated actions within unified communication and customer experience platforms

Produits et services

Downloadable computer software with artificial intelligence components for responding to queries within unified communication and customer experience platforms; Downloadable computer software with artificial intelligence components for performing automated actions within unified communication and customer experience platforms Software as a service (SaaS) featuring software with artificial intelligence components for responding to queries within unified communication and customer experience platforms; Software as a service (SaaS) featuring software with artificial intelligence components for performing automated actions within unified communication and customer experience platforms

Abrégé

A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.

Classes IPC  ?

• G06Q 30/01 - Services de relation avec la clientèle
• G06F 16/9535 - Adaptation de la recherche basée sur les profils des utilisateurs et la personnalisation

Produits et services

Printed materials, namely, press releases, articles, journals and other publications covering communications, customer experience management and general business topics; printed instructional materials and software manuals. Online electronic publishing of press releases, articles, journals and other electronic publications in digital format covering communications, customer experience management and general business topics; online electronic instructional materials and software manuals.

Produits et services

Providing online, non-downloadable software for telephone services to predict the likelihood of an outbound call being answered.

Produits et services

Press releases, articles, journals and other publications covering communications, customer experience management and general business topics; printed instructional materials and software manuals. Online electronic publishing of press releases, articles, journals and other electronic publications in digital format covering communications, customer experience management and general business topics; online electronic instructional materials and software manuals.

Produits et services

Promoting public interest and awareness of the importance of customer experiences and customer experience management

Produits et services

Promoting public interest and awareness of the importance of customer experiences and customer experience management

Produits et services

Administration of employee health and financial benefit programs; conducting employee incentive programs to promote employee wellness, employee retention and a creative working environment.

Produits et services

(1) Providing online, non-downloadable software for telephone services to predict the likelihood of an outbound call being answered.

Abrégé

A system and method are disclosed and include databases that store data describing electronic communication between one or more user devices and one or more company devices and a computer. The computer displays a graphical user interface for monitoring communication activity of one or more one or more user devices and one or more company devices, to one or more company devices and monitors communication activity over one or more communication channels. The computer also records and stores the communication activity in the databases. The computer further displays a list of rules, the list of rules comprising triggers, conditions and actions for each of the one or more rules and a flow of each rule associated with the company of the one or more company devices and executes one or more actions responsive to one or more triggers, conditions or actions of each of the one or more rules.

Classes IPC  ?

• G06Q 30/01 - Services de relation avec la clientèle

Abrégé

A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more communication devices. The computer stores audio transcription data, transmitted to the computer by each of the two or more communication devices and associated with one or more communication device users, in the computer memory. The computer merges the audio transcription data from each of the two or more communication devices into a master audio transcript, and transmits the master audio transcript to each of the two or more communication devices.

Classes IPC  ?

• G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
• G10L 17/00 - Techniques d'identification ou de vérification du locuteur
• H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences

Abrégé

A system and method are disclosed for generating a teleconference space for two or more initial communication devices using a computer coupled with a database and including a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more initial communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more initial communication devices. The computer transmits audiovisual teleconference data to each of the two or more initial communication devices. The computer transmits a request to join the teleconference space to a third communication device, stores identification information and audiovisual data from the third communication device, and transmits audiovisual teleconference data that includes audiovisual data from the third communication device to each of the three or more communication devices.

Classes IPC  ?

• H04N 7/15 - Systèmes pour conférences
• H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
• H04N 7/14 - Systèmes à deux voies

Produits et services

Providing on-line newsletters in the field of telecommunications, customer experience, world news, and business topics

Produits et services

(1) Printed materials, namely, press releases, articles, journals and other publications covering communications, customer experience management and general business topics; printed instructional materials and software manuals. (1) Online electronic publishing of press releases, articles, journals and other electronic publications in digital format covering communications, customer experience management and general business topics; online electronic instructional materials and software manuals.

Produits et services

(1) Printed articles, journals and other publications in the nature of manuals and nonfiction books in the field of communications, customer experience management and general business topics; printed instructional materials in the field of hardware manuals and software manuals. (1) Online electronic publishing of articles, journals and other electronic publications in the nature of manuals and nonfiction books in digital format in the field of communications, customer experience management and general business topics; online, non-downloadable electronic instructional materials in the field of hardware manuals and software manuals.

Produits et services

(1) Press releases, articles, journals and other publications covering communications, customer experience management and general business topics; printed instructional materials and software manuals. (1) Online electronic publishing of press releases, articles, journals and other electronic publications in digital format covering communications, customer experience management and general business topics; online electronic instructional materials and software manuals.

Abrégé

The invention disclosed generates, transmits, and updates communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication, and transmit, using one or more communication channels, the modified communication to one or more end user systems. Embodiments monitor the one or more end user systems for a response communication to the transmitted communication. In response to the one or more end user systems transmitting one or more response communications using at least one of the one or more communication channels, embodiments generate and transmit an updated communication to the one or more end user systems.

Classes IPC  ?

• H04L 51/56 - Messagerie unifiée, p. ex. interactions entre courriel, messagerie instantanée ou messagerie IP convergente [CPM]
• G06F 40/106 - Affichage de la mise en page des documentsPrévisualisation
• G06Q 30/0601 - Commerce électronique [e-commerce]
• H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
• H04L 51/216 - Gestion de l'historique des conversations, p. ex. regroupement de messages dans des sessions ou des fils de conversation
• H04L 51/234 - Surveillance ou traitement des messages pour le suivi des messages

Abrégé

A system and method are disclosed to generate, transmit, and automate communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication and revise the one or more communication templates to include the modifications made to the communication content. Embodiments transmit, using one or more communication channels, the modified communication to one or more end user systems, and automate the generation and transmission of one or more subsequent communications to the one or more end user systems based, at least in part, on the revised one or more communication templates.

Classes IPC  ?

• H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
• G06F 40/35 - Représentation du discours ou du dialogue
• G06Q 30/0242 - Détermination de l’efficacité des publicités
• H04L 51/10 - Informations multimédias
• H04L 51/56 - Messagerie unifiée, p. ex. interactions entre courriel, messagerie instantanée ou messagerie IP convergente [CPM]

Produits et services

(1) Employee relations information services; Conducting employee incentive programs to promote employee wellness, employee retention and a creative working environment

Abrégé

A system and method are disclosed for generating a chat space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a chat space and transmits requests to join the chat space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices and one or more public chat messages transmitted between the two or more communication devices. The computer monitors for one or more requests, transmitted from one of the two or more communication devices to the computer, to generate a private thread. In response to one or more requests, the computer generates a private thread, and stores in the computer memory one or more private thread messages transmitted between two or more communication devices in the private thread.

Classes IPC  ?

• H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
• G06F 16/31 - IndexationStructures de données à cet effetStructures de stockage
• H04L 51/04 - Messagerie en temps réel ou quasi en temps réel, p. ex. messagerie instantanée [IM]
• H04L 51/216 - Gestion de l'historique des conversations, p. ex. regroupement de messages dans des sessions ou des fils de conversation

Abrégé

A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.

Classes IPC  ?

• H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06N 20/00 - Apprentissage automatique
• G06Q 30/01 - Services de relation avec la clientèle

Abrégé

A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices. Each of the two or more communication devices stores audiovisual data pertaining to one or more users associated with each of the two or more communication devices. Each communication device converts the audiovisual data into facial expressions data, generates emotions data from the facial expressions data, generates attention data from the emotions data, and transmits the attention data from the communication device to the computer. The computer displays the attention data.

Classes IPC  ?

• G06V 40/16 - Visages humains, p. ex. parties du visage, croquis ou expressions
• H04N 7/15 - Systèmes pour conférences

Abrégé

The invention disclosed generates, transmits, and updates communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication, and transmit, using one or more communication channels, the modified communication to one or more end user systems. Embodiments monitor the one or more end user systems for a response communication to the transmitted communication. In response to the one or more end user systems transmitting one or more response communications using at least one of the one or more communication channels, embodiments generate and transmit an updated communication to the one or more end user systems.

Classes IPC  ?

• H04L 51/234 - Surveillance ou traitement des messages pour le suivi des messages
• G06F 40/106 - Affichage de la mise en page des documentsPrévisualisation
• G06Q 30/0601 - Commerce électronique [e-commerce]
• H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
• H04L 51/216 - Gestion de l'historique des conversations, p. ex. regroupement de messages dans des sessions ou des fils de conversation
• H04L 51/56 - Messagerie unifiée, p. ex. interactions entre courriel, messagerie instantanée ou messagerie IP convergente [CPM]

Produits et services

Printed articles, journals and other publications in the nature of manuals and nonfiction books in the field of communications, customer experience management and general business topics; Printed instructional materials in the field of hardware manuals and software manuals Online electronic publishing of articles, journals and other electronic publications in the nature of in the nature of manuals and nonfiction books in digital format in the field of communications, customer experience management and general business topics; Online, non-downloadable electronic instructional materials in the field of hardware manuals and software manuals

Produits et services

Printed articles, journals and other publications in the nature of manuals and nonfiction books in the field of communications, customer experience management and general business topics; Printed instructional materials in the nature of printed computer hardware manuals and printed software manuals Online electronic publishing of articles, journals and other electronic publications in the nature of manuals and nonfiction books in digital format in the field of communications, customer experience management and general business topics; Online, non-downloadable electronic instructional materials in the nature of computer hardware manuals and software manuals

Produits et services

Printed articles, journals and other publications in the nature of manuals and nonfiction books in the field of communications, customer experience management and general business topics; Printed instructional materials in the field of hardware manuals and software manuals Online electronic publishing of articles, journals and other electronic publications in the nature of in the nature of manuals and nonfiction books in digital format in the field of communications, customer experience management and general business topics; Online, non-downloadable electronic instructional materials in the field of hardware manuals and software manuals

Produits et services

Downloadable integrated communications and productivity software for the purpose of combining communication channels into a single view; downloadable productivity tools software for file-sharing and making notes on calls and calendars; downloadable customer engagement tools software for providing customer surveys and customer automation. Software as a service (SAAS) services featuring integrated communications and productivity software for the purpose of combining communication channels into a single view; software as a service (SAAS) services featuring productivity tools software for file-sharing and making notes on calls and calendars; software as a service (SAAS) services featuring customer engagement tools software for providing customer surveys and customer automation.

Produits et services

Providing online, non-downloadable software for telephone services to predict the likelihood of an outbound call being answered

Abrégé

A system and method are disclosed for scoring sentiments of communication activity and includes one or more databases that stores data describing electronic communication between one or more customer devices and one or more service center devices and a computer. The computer is configured to monitor communication activity of the one or more customer devices and the one or more service center devices to determine whether a communication channel has been opened between the one or more customer devices and the one or more service center devices and identify one or more communication activities associated with the electronic communications. The computer is further configured to compare the identified one or more communication activities with one or more predetermined communication data, determine a sentiment score based on one or more correlations between the identified one or more communication activities and the communication data.

Classes IPC  ?

• G06F 16/30 - Recherche d’informationsStructures de bases de données à cet effetStructures de systèmes de fichiers à cet effet de données textuelles non structurées
• G06F 17/18 - Opérations mathématiques complexes pour l'évaluation de données statistiques
• G06F 40/30 - Analyse sémantique
• G06Q 30/01 - Services de relation avec la clientèle
• G06Q 30/02 - MarketingEstimation ou détermination des prixCollecte de fonds
• G06Q 50/00 - Technologies de l’information et de la communication [TIC] spécialement adaptées à la mise en œuvre des procédés d’affaires d’un secteur particulier d’activité économique, p. ex. aux services d’utilité publique ou au tourisme
• H04L 51/212 - Surveillance ou traitement des messages utilisant un filtrage ou un blocage sélectif

Produits et services

Downloadable software for use in task and project management; downloadable software for electronic communications, including chats, email and discussions; downloadable software for facilitating the exchange of information via the internet featuring collaboration tools; downloadable software for use in file sharing; downloadable software for use in calendaring and scheduling; downloadable mobile application featuring software for use in group communication, namely, instant messaging, file sharing and tracking tasks. Web-based communications services for use in task and project management via the internet; multimedia communications services, namely, chats, email and discussions; telecommunications access services, namely, providing online collaboration services in the nature of video teleconferencing and video conferencing services to access jointly-shared documents, data, calendars, and task lists; video conferencing services; providing instant messaging services. Platform as a service (PAAS) featuring computer software platforms for use in group communication, namely, instant messaging, file sharing, and tracking tasks; providing temporary use of on-line non-downloadable software for use in tracking tasks; providing temporary use of on-line non-downloadable software for electronic communications, namely, chats, email and discussions; providing temporary use of on-line non-downloadable software for facilitating the exchange of information via the internet featuring collaboration tools; providing temporary use of on-line non-downloadable software for use in calendaring and scheduling.

Produits et services

Downloadable computer software for use in demand generation and lead creation activities and services; downloadable computer software for the automatic organization and management of demand generation and lead creation information; downloadable computer software to provide automated email marketing and social media content syndication. Business assistance services, namely, assisting businesses with advertising, marketing, branding and networking for improving demand generation and lead creation outcomes through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring, and customization capacity; business assistance services, namely, planning, executing, and marketing events. Web-based non-downloadable software platform for use in demand generation and lead creation activities and services; providing online non-downloadable computer software for the automatic organization and management of demand generation and lead creation information; providing online non-downloadable computer software to provide automated email marketing and social media content syndication.

Abrégé

A system and method are disclosed for generating a teleconference space for two or more initial communication devices using a computer coupled with a database and including a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more initial communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more initial communication devices. The computer transmits audiovisual teleconference data to each of the two or more initial communication devices. The computer transmits a request to join the teleconference space to a third communication device, stores identification information and audiovisual data from the third communication device, and transmits audiovisual teleconference data that includes audiovisual data from the third communication device to each of the three or more communication devices.

Classes IPC  ?

• H04N 7/15 - Systèmes pour conférences
• H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
• H04N 7/14 - Systèmes à deux voies

Produits et services

Employee relations information services; Conducting employee incentive programs to promote employee wellness, employee retention and a creative working environment

Abrégé

A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.

Classes IPC  ?

• G06F 16/9535 - Adaptation de la recherche basée sur les profils des utilisateurs et la personnalisation
• G06Q 30/01 - Services de relation avec la clientèle

Produits et services

Downloadable computer software for providing transmission of faxes over a computer network; downloadable computer software for use as an application programming interface (API) for electronic fax services. Providing online fax services.

Produits et services

Providing electronic transmission of online user-based communication data for collegiate athletics teams and collegiate administration organizations via a unified electronic communication platform. Software as a service (SaaS) services featuring software for use with unified electronic communication platforms for the purpose of supporting the transmission of messages over a computer network for collegiate athletics teams and collegiate administration organizations.

Produits et services

(1) Downloadable software for use in task and project management; downloadable software for electronic communications, including chats, email and discussions; downloadable software for facilitating the exchange of information via the internet featuring collaboration tools; downloadable software for use in file sharing; downloadable software for use in calendaring and scheduling; downloadable mobile application featuring software for use in group communication, namely, instant messaging, file sharing and tracking tasks. (1) Web-based communications services for use in task and project management via the internet; multimedia communications services, namely, chats, email and discussions; telecommunications access services, namely, providing online collaboration services in the nature of video teleconferencing and video conferencing services to access jointly-shared documents, data, calendars, and task lists; video conferencing services; providing instant messaging services. (2) Platform as a service (PAAS) featuring computer software platforms for use in group communication, namely, instant messaging, file sharing, and tracking tasks; providing temporary use of on-line non-downloadable software for use in tracking tasks; providing temporary use of on-line non-downloadable software for electronic communications, namely, chats, email and discussions; providing temporary use of on-line non-downloadable software for facilitating the exchange of information via the internet featuring collaboration tools; providing temporary use of on-line non-downloadable software for use in calendaring and scheduling.

Produits et services

(1) Downloadable computer software for use in demand generation and lead creation activities and services; downloadable computer software for the automatic organization and management of demand generation and lead creation information; downloadable computer software to provide automated email marketing and social media content syndication. (1) Business assistance services, namely, assisting businesses with advertising, marketing, branding and networking for improving demand generation and lead creation outcomes through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring, and customization capacity; business assistance services, namely, planning, executing, and marketing events. (2) Web-based non-downloadable software platform for use in demand generation and lead creation activities and services; providing online non-downloadable computer software for the automatic organization and management of demand generation and lead creation information; providing online non-downloadable computer software to provide automated email marketing and social media content syndication.

Produits et services

Downloadable computer software for providing transmission of faxes over a computer network; downloadable computer software for use as an application programming interface (API) for electronic fax services. Providing online non-downloadable computer software platforms for providing transmission of faxes over a computer network; providing online non-downloadable computer software platforms for electronic fax services.

Abrégé

A system and method are disclosed for generating a chat space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a chat space and transmits requests to join the chat space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices and one or more public chat messages transmitted between the two or more communication devices. The computer monitors for one or more requests, transmitted from one of the two or more communication devices to the computer, to generate a private thread. In response to one or more requests, the computer generates a private thread, and stores in the computer memory one or more private thread messages transmitted between two or more communication devices in the private thread.

Classes IPC  ?

• H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
• G06F 16/31 - IndexationStructures de données à cet effetStructures de stockage
• H04L 51/04 - Messagerie en temps réel ou quasi en temps réel, p. ex. messagerie instantanée [IM]
• H04L 51/216 - Gestion de l'historique des conversations, p. ex. regroupement de messages dans des sessions ou des fils de conversation

Abrégé

A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.

Classes IPC  ?

• H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06N 20/00 - Apprentissage automatique
• G06Q 30/01 - Services de relation avec la clientèle

Produits et services

(1) Downloadable computer software for providing transmission of faxes over a computer network; downloadable computer software for use as an application programming interface (API) for electronic fax services. (1) Providing online non-downloadable computer software platforms for providing transmission of faxes over a computer network; providing online non-downloadable computer software platforms for electronic fax services.

Produits et services

Downloadable integrated communications and productivity software for the purpose of combining communication channels into a single view; downloadable productivity tools software for file-sharing and making notes on calls and calendars; downloadable customer engagement tools software for providing customer surveys and customer automation. Software as a service (SAAS) services featuring integrated communications and productivity software for the purpose of combining communication channels into a single view; software as a service (SAAS) services featuring productivity tools software for file-sharing and making notes on calls and calendars; software as a service (SAAS) services featuring customer engagement tools software for providing customer surveys and customer automation.

Produits et services

(1) Providing electronic transmission of online user-based communication data for collegiate athletics teams and collegiate administration organizations via a unified electronic communication platform. (2) Software as a service (SaaS) services featuring software for use with unified electronic communication platforms for the purpose of supporting the transmission of messages over a computer network for collegiate athletics teams and collegiate administration organizations.

Produits et services

(1) Downloadable integrated communications and productivity software for the purpose of combining communication channels into a single view; downloadable productivity tools software for file-sharing and making notes on calls and calendars; downloadable customer engagement tools software for providing customer surveys and customer automation. (1) Software as a service (SAAS) services featuring integrated communications and productivity software for the purpose of combining communication channels into a single view; software as a service (SAAS) services featuring productivity tools software for file-sharing and making notes on calls and calendars; software as a service (SAAS) services featuring customer engagement tools software for providing customer surveys and customer automation.

Produits et services

(1) Downloadable computer software for providing transmission of faxes over a computer network; downloadable computer software for use as an application programming interface (API) for electronic fax services. (1) Providing online fax services.

Abrégé

A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.

Classes IPC  ?

• H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
• G06Q 30/00 - Commerce
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06Q 30/01 - Services de relation avec la clientèle
• G06N 20/00 - Apprentissage automatique

Abrégé

A method of auto-provisioning AI-based dialog services for a plurality of target applications includes storing a plurality of dialog templates, generating a deployment object associating one or more of the dialog templates with a target application from among the plurality of target applications, extracting textual data from the target application, assembling the extracted textual data into inquiries or inquiry responses according to the one or more dialog templates associated with the deployment object, and deploying an AI-based dialog service to the target application based on the assembled inquiries or inquiry responses. Each of the dialog templates may include one or more sets of common inquiries or common inquiry responses.

Classes IPC  ?

• G06F 21/41 - Authentification de l’utilisateur par une seule ouverture de session qui donne accès à plusieurs ordinateurs
• G06F 16/951 - IndexationTechniques d’exploration du Web
• G06F 40/10 - Traitement de texte
• G06N 20/00 - Apprentissage automatique
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06F 16/9032 - Formulation de requêtes

Produits et services

Downloadable computer software for providing transmission of faxes over a computer network; Downloadable computer software for use as an application programming interface (API) for electronic fax services Providing online non-downloadable computer software platforms for providing transmission of faxes over a computer network; Providing online non-downloadable computer software platforms for electronic fax services

Produits et services

Providing electronic transmission of online user-based VoIP, email and chat message communication data for collegiate athletics teams and collegiate administration organizations via a unified electronic communication platform Software as a service (SAAS) services featuring software for use with unified electronic communication platforms for the purpose of supporting the transmission of messages over a computer network for collegiate athletics teams and collegiate administration organizations

Produits et services

Software as a service (SAAS) services featuring integrated communications and productivity software for the purpose of combining communication channels into a single view; Software as a service (SAAS) services featuring productivity tools software for file-sharing and making notes on calls and calendars; Software as a service (SAAS) services featuring customer engagement tools software for providing customer surveys and customer automation

Produits et services

Supporting local charities, namely, philanthropic services concerning monetary donations; charitable fundraising services, namely fundraising events for charities and educational scholarships; providing educational scholarships

Produits et services

Providing e-mail fax services; Providing electronic transmission of faxes over a computer network

Produits et services

Providing e-mail fax services; providing electronic transmission of faxes over a computer network Providing online non-downloadable computer software platforms for providing transmission of faxes over a computer network; Providing online non-downloadable computer software platforms for electronic fax services

Produits et services

Communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks; unified communication services, namely, providing electronic transmission of information, voice communications, video communications, and text-based communications via a unified user-interface and user-experience across global and local computer networks; web-based real-time multimedia communications services; providing user experience platform services, namely, electronic transmission of data and documents among users over a computer network, involving computer applications; multimedia communications services in real time, namely, video and audio teleconferencing, which also allows users to transmit and access electronic data, documents and software applications via the internet; electronic messaging; electronic messaging services; teleconferencing services; video conferencing services; web conferencing services; web messaging; web-based multimedia teleconferencing services; providing instant messaging services. Platform as a service (PaaS) featuring computer software platforms for use in unified group communication, namely, providing access, through a unified communications interface, to cloud-based telephone services, video conferencing services, chat services, text services including short message service (SMS) and multimedia message service (MMS), and email services; providing temporary use of on-line non-downloadable software for electronic communications, including chats, email and discussions; providing temporary use of on-line non-downloadable software for facilitating the exchange of information via the Internet featuring collaboration tools; providing temporary use of on-line non-downloadable software for use in sharing information for the facilitation of collaborative working and interactive discussions; providing temporary use of an on-line non-downloadable software platform for creating, storing, managing, and retrieving structured data; providing temporary use of on-line non-downloadable software for use in document management; providing temporary use of on-line non-downloadable software for use in calendaring and scheduling.

Produits et services

Business assistance services, namely, assisting businesses with advertising, marketing, branding and networking for improving demand generation and lead creation outcomes through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring, and customization capacity; Business assistance services, namely, planning, executing, and marketing events Web-based non-downloadable software platform for use in demand generation and lead creation activities and services; Providing online non-downloadable computer software for the automatic organization and management of demand generation and lead creation information; Providing online non-downloadable computer software to provide automated email marketing and social media content syndication

Produits et services

Education and entertainment services, namely, a continuing show featuring business and telecommunications news delivered by web-based applications, mobile phone applications and computer networks

Produits et services

(1) Communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks; Unified communication services, namely, providing electronic transmission of information, voice communications, video communications, and text-based communications via a unified user-interface and user-experience across global and local computer networks; Web-based real-time multimedia communications services; Providing user experience platform services, namely, electronic transmission of data and documents among users over a computer network, involving computer applications; Multimedia communications services in real time, namely, video and audio teleconferencing, which also allows users to transmit and access electronic data, documents and software applications via the internet; Electronic messaging; Electronic messaging services; Teleconferencing services; Video conferencing services; Web conferencing services; Web messaging; Web-based multimedia teleconferencing services; Providing instant messaging services. (2) Platform as a service (PAAS) featuring computer software platforms for use in unified group communication, namely, providing access, through a unified communications interface, to cloud-based telephone services, video conferencing services, chat services, text services including short message service (SMS) and multimedia message service (MMS), and email services; Providing temporary use of on-line non-downloadable software for electronic communications, including chats, email and discussions; Providing temporary use of on-line non-downloadable software for facilitating the exchange of information via the Internet featuring collaboration tools; Providing temporary use of on-line non-downloadable software for use in sharing information for the facilitation of collaborative working and interactive discussions; Providing temporary use of an on-line non-downloadable software platform for creating, storing, managing, and retrieving structured data; Providing temporary use of on-line non-downloadable software for use in document management; Providing temporary use of on-line non-downloadable software for use in calendaring and scheduling.

Produits et services

Communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks; Unified communication services, namely, providing electronic transmission of information, voice communications, video communications, and text-based communications via a unified user-interface and user-experience across global and local computer networks; Web-based real-time multimedia communications services; Providing user experience platform services, namely, electronic transmission of data and documents among users over a computer network, involving computer applications; Multimedia communications services in real time, namely, video and audio teleconferencing, which also allows users to transmit and access electronic data, documents and software applications via the internet; Electronic messaging; Electronic messaging services; Teleconferencing services; Video conferencing services; Web conferencing services; Web messaging; Web-based multimedia teleconferencing services; Providing instant messaging services; Providing user access to global computer networks through a unified communications interface, to cloud-based telephone services, video conferencing services, chat services, text services in the nature of short message service (SMS) and multimedia message service (MMS), and email services Platform as a service (PAAS) featuring computer software platforms for use in unified group communication, namely, providing a secured-access website, through a unified communications interface, to cloud-based telephone services, video conferencing services, chat services, text services including short message service (SMS) and multimedia message service (MMS), and email services; Providing temporary use of on-line non-downloadable software for electronic communications in the nature of chats, email and discussions; Providing temporary use of on-line non-downloadable software for facilitating the exchange of information via the Internet featuring collaboration tools; Providing temporary use of on-line non-downloadable software for use in sharing information for the facilitation of collaborative working and interactive discussions; Providing temporary use of an on-line nondownloadable software platform for creating, storing, managing, and retrieving structured data; Providing temporary use of on-line non-downloadable software for use in document management; Providing temporary use of on-line non-downloadable software for use in calendaring and scheduling

Abrégé

A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.

Classes IPC  ?

• H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
• G06Q 30/00 - Commerce
• G06F 16/9035 - Filtrage basé sur des données supplémentaires, p. ex. sur des profils d'utilisateurs ou de groupes
• G06N 20/00 - Apprentissage automatique
• G06Q 30/01 - Services de relation avec la clientèle

Abrégé

A system and method are disclosed to generate, transmit, and automate communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication and revise the one or more communication templates to include the modifications made to the communication content. Embodiments transmit, using one or more communication channels, the modified communication to one or more end user systems, and automate the generation and transmission of one or more subsequent communications to the one or more end user systems based, at least in part, on the revised one or more communication templates.

Classes IPC  ?

• G06Q 30/02 - MarketingEstimation ou détermination des prixCollecte de fonds
• G06F 3/048 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI]

Abrégé

A system and method are disclosed to generate, transmit, and update communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication, and transmit, using one or more communication channels, the modified communication to one or more end user systems. Embodiments monitor the one or more end user systems for a response communication to the transmitted communication. In response to the one or more end user systems transmitting one or more response communications using at least one of the one or more communication channels, embodiments generate and transmit an updated communication to the one or more end user systems.

Classes IPC  ?

• G06Q 30/02 - MarketingEstimation ou détermination des prixCollecte de fonds
• G06F 3/048 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI]

Produits et services

VoIP-based telephone services; providing telephone conferencing services; providing private branch exchange (PBX) services; telephone voice messaging services; voice mail services; call forwarding services Providing temporary use of on-line, non-downloadable cloud computing software for use in the electronic storage and backup of data; Providing temporary use of online non-downloadable cloud computing software for use in database management and for use in the on-line storage and backup of electronic data; and Providing temporary use of on-line non-downloadable cloud computing software for customer management

Produits et services

Web-based non-downloadable software platform for use in demand generation and lead creation activities and services; Non-downloadable computer software for the automatic organization and management of demand generation and lead creation information; Non-downloadable computer software to provide automated email marketing and social media content syndication

Produits et services

Consulting in the field of the management of telephone call centers for others; consulting in the field of business organization and management; consulting concerning the preparation of business reports. Consulting in the field of telecommunications services, namely, VoIP Internet telephone transmission.

Produits et services

(1) Consulting in the field of the management of telephone call centers for others; consulting in the field of business organization and management; consulting concerning the preparation of business reports. (2) Consulting in the field of telecommunications services, namely, VoIP Internet telephone transmission.

Produits et services

Consulting in the field of the management of telephone call centers for others; Consulting in the field of business organization and management; Consulting concerning the preparation of business reports Consulting in the field of telecommunications services, namely, VoIP Internet telephone transmission Consulting in the field of telecommunications technology; Consulting regarding technical support services, namely, troubleshooting of telecommunications system problems

Produits et services

Providing electronic transmission of online user-based communication data via a unified electronic communication platform across global and local computer networks; providing transmission of emails, faxes, text messages, voice messages, video messages, and VoIP calls over a global computer network. Cloud computing featuring software for use with unified electronic communication platforms for the purpose of supporting the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; online computer services, namely, hosting and maintaining an online website for others for the purpose of providing real-time customer analytics and customer resource management data for computer-based communications platforms; designing and hosting web-based non-downloadable software for use in the development of data storage software, organizational software, web management software, phone service software, internal communication software, user experience software, and CRM software; design of unified communications services; designing non-downloadable software for use in the development of data storage systems for unified electronic communication platforms using cloud-based software technology; non-downloadable computer software for providing unified communication services, for use in connection with the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; providing online non-downloadable computer software programs for electronic communications platforms in connection with data storage and real-time analytics, organizational web management applications, phone service and internal communication applications and user experience and customer resource management (CRM) applications.

Produits et services

Providing electronic transmission of online user-based communication data via a unified electronic communication platform across global and local computer networks; providing transmission of emails, faxes, text messages, voice messages, video messages, and VoIP calls over a global computer network. Cloud computing featuring software for use with unified electronic communication platforms for the purpose of supporting the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; online computer services, namely, hosting and maintaining an online website for others for the purpose of providing real-time customer analytics and customer resource management data for computer-based communications platforms; designing and hosting web-based non-downloadable software for use in the development of data storage software, organizational software, web management software, phone service software, internal communication software, user experience software, and CRM software; design of unified communications services; designing non-downloadable software for use in the development of data storage systems for unified electronic communication platforms using cloud-based software technology; providing online non-downloadable computer software for unified communication services, for use in connection with the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; providing online non-downloadable computer software programs for electronic communications platforms in connection with data storage and real-time analytics, organizational web management applications, phone service and internal communication applications and user experience and customer resource management (CRM) applications.

Produits et services

Web-based interactive multimedia teleconferencing services; Web-based real-time multimedia communications services, which allows users to communicate and share data, electronic documents and applications via the Internet; Multimedia communications services in real time, namely, video and audio teleconferencing, which also allows users to transmit and access electronic data, documents and software applications via the internet; Teleconferencing services, namely, a feature of web-based teleconferencing services which allows online multimedia communication among conference participants; Telecommunications services, namely, providing customers and their employees with secure remote access via the Internet to private teleconferencing networks; Telecommunications access services, namely, providing online access to jointly-shared documents, data, calendars, and task lists for collaboration; Electronic messaging; Electronic messaging services; Teleconferencing services; Video conferencing services; Web conferencing services; Web messaging; Web-based multimedia teleconferencing services; Providing instant messaging services; web-based real-time multimedia communications services, which allow users to simultaneously view electronic data, documents, and applications using a standard web browser, and which allow any user the ability to edit such data or documents and control such applications, even when such data, documents, or applications are residing on another user's computer. Platform as a service (PAAS) featuring computer software platforms for use in group communication, namely, postings, memoranda and instant messaging, file sharing, and calendar synchronization; Providing online non-downloadable software for creating, editing, delivering, and monitoring multimedia presentations via the Internet; Providing temporary use of on-line non-downloadable software for use in task; Providing temporary use of on-line non-downloadable software for electronic communications, including chats, email and discussions; Providing temporary use of on-line non-downloadable software for facilitating the exchange of information via the Internet featuring collaboration tools; Providing temporary use of on-line non-downloadable software for use in sharing information for the facilitation of collaborative working and interactive discussions; Providing temporary use of on-line non-downloadable software platform for creating, storing, managing, and retrieving structured data; Providing temporary use of on-line non-downloadable software for use in document management; Providing temporary use of on-line non-downloadable software for use in calendaring and scheduling.

Produits et services

Web-based interactive multimedia teleconferencing services; web-based real-time multimedia communications services, which allows users to communicate and share data, electronic documents and applications via the internet; multimedia communications services in real time, namely, video and audio teleconferencing, which also allows users to transmit and access electronic data, documents and software applications via the internet; teleconferencing services, namely, a feature of web-based teleconferencing services which allows online multimedia communication among conference participants; telecommunications services, namely, providing customers and their employees with secure remote access via the internet to private teleconferencing networks; telecommunications access services, namely, providing online access to jointly-shared documents, data, calendars, and task lists for collaboration; electronic messaging; electronic messaging services; teleconferencing services; video conferencing services; web conferencing services; web messaging; web-based multimedia teleconferencing services; providing instant messaging services; web-based real-time multimedia communications services, which allow users to simultaneously view electronic data, documents, and applications using a standard web browser, and which allow any user the ability to edit such data or documents and control such applications, even when such data, documents, or applications are residing on another user's computer. Platform as a service (PAAS) featuring computer software platforms for use in group communication, namely, postings, memoranda and instant messaging, file sharing, and calendar synchronization; providing online non-downloadable software for creating, editing, delivering, and monitoring multimedia presentations via the Internet; providing temporary use of on-line non-downloadable software for use in task; providing temporary use of on-line non-downloadable software for electronic communications, including chats, email and discussions; providing temporary use of on-line non-downloadable software for facilitating the exchange of information via the Internet featuring collaboration tools; providing temporary use of on-line non-downloadable software for use in sharing information for the facilitation of collaborative working and interactive discussions; providing temporary use of on-line non-downloadable software platform for creating, storing, managing, and retrieving structured data; providing temporary use of on-line non-downloadable software for use in document management; providing temporary use of on-line non-downloadable software for use in calendaring and scheduling.

Produits et services

Consulting in the field of the management of telephone call centers for others; consulting in the field of business organization and management; consulting concerning the preparation of business reports. Consulting in the field of telecommunications services, namely, VoIP Internet telephone transmission.

Produits et services

Computer software for use in customer relationship management (CRM); Computer software user interface for customer relationship management; and Computer software for use in a customer management system. Providing temporary use of on-line non-downloadable cloud computing software for customer management.

Produits et services

(1) Providing electronic transmission of online user-based communication data, namely emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls via a unified electronic communication platform across global and local computer networks; providing transmission of emails, faxes, text messages, voice messages, video messages, and VoIP calls over a global computer network. (2) Cloud computing featuring software for use with unified electronic communication platforms for the purpose of supporting the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; online computer services, namely, hosting and maintaining an online website for others for the purpose of providing real-time customer analytics and customer resource management data for computer-based communications platforms; designing and hosting web-based non-downloadable software for use in the development of data storage software, organizational software, web management software, phone service software, internal communication software, user experience software, and CRM software; design of unified communications services for operating unified electronic communication platforms for the purpose of supporting the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; designing non-downloadable software for use in the development of data storage systems for unified electronic communication platforms using cloud-based software technology; providing online non-downloadable computer software for unified communication services, for use in connection with the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; providing online non-downloadable computer software for unified communication services, for use in connection with the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network.

Produits et services

(1) Computer software for use in customer relationship management (CRM); Computer software user interface for customer relationship management; and Computer software for use in a customer management system. (1) Providing temporary use of on-line non-downloadable cloud computing software for customer management.

Produits et services

(1) Consulting in the field of the management of telephone call centers for others; consulting in the field of business organization and management; consulting concerning the preparation of business reports. (2) Consulting in the field of telecommunications services, namely, VoIP Internet telephone transmission.

Produits et services

(1) Providing electronic transmission of online user-based communication data, namely emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls via a unified electronic communication platform across global and local computer networks; providing transmission of emails, faxes, text messages, voice messages, video messages, and VoIP calls over a global computer network. (2) Cloud computing featuring software for use with unified electronic communication platforms for the purpose of supporting the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; online computer services, namely, hosting and maintaining an online website for others for the purpose of providing real-time customer analytics and customer resource management data for computer-based communications platforms; designing and hosting web-based non-downloadable software for use in the development of data storage software, organizational software, web management software, phone service software, internal communication software, user experience software, and CRM software; design of unified communications services for operating unified electronic communication platforms for the purpose of supporting the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; designing non-downloadable software for use in the development of data storage systems for unified electronic communication platforms using cloud-based software technology; providing online nondownloadable computer software for unified communication services, for use in connection with the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network; providing online non-downloadable computer software for unified communication services, for use in connection with the transmission of emails, faxes, text messages, voice messages, video messages, conference calls, and VoIP calls over a computer network.