41 - Éducation, divertissements, activités sportives et culturelles
Produits et services
Promoting the goods and services of others; conducting,
arranging and organizing trade show exhibitions in the field
of information technology (IT). Arranging and conducting of educational conferences in the
field of information technology (IT), information technology
(IT) infrastructure, managed information technology
services, computer networking, cybersecurity, and managed
service provider (MSP), technology service provider (TSP),
and information technology (IT) provider business,
financial, and operational strategy and best practices;
educational services, namely, conducting workshops,
seminars, classes, lectures, presentations, peer
discussions, and non-downloadable webinars in the field of
information technology (IT), information technology (IT)
infrastructure, managed information technology services,
computer networking, cybersecurity, and managed service
provider (MSP), technology service provider (TSP), and
information technology (IT) provider business, financial,
and operational strategy and best practices, and
distribution of educational materials in connection
therewith; information technology (IT) training services;
entertainment services, namely, providing podcasts in the
field of of information technology (IT), information
technology (IT) infrastructure, managed information
technology services, computer networking, cybersecurity, and
managed service provider (MSP), technology service provider
(TSP), and information technology (IT) provider business,
financial, and operational strategy and best practices;
providing entertainment featuring podcasts in the field of
information technology (IT), information technology (IT)
infrastructure, managed information technology services,
computer networking, cybersecurity, and managed service
provider (MSP), technology service provider (TSP), and
information technology (IT) provider business, financial,
and operational strategy and best practices; arranging and
conducting of business conferences in the field of
information technology (IT), information technology (IT)
infrastructure, managed information technology services,
computer networking, cybersecurity, and managed service
provider (MSP), technology service provider (TSP), and
information technology (IT) provider business, financial,
and operational strategy and best practices; arranging and
conducting educational congresses; arranging and conducting
business seminars in the field of computer systems
integration services; conducting workshops and seminars in
the field of computer systems integration services.
2.
EXTENSIBILITY NETWORKING LAYER OF AN INTEGRATION SYSTEM
A method for generating self-serve integrations includes receiving a network address of a configuration file that includes parameters to interface with a server. The method extracts, from the configuration file, endpoints and operation(s) available to manipulate each endpoint. The method displays a first table having a rows displaying (a) a given endpoint and (b) a menu for selecting a given operation to manipulate the given endpoint. The method, upon selection of a given row, displays input field(s) that accept a parameter, authorization, header, body, and/or response data. The method gathers, from the server, a data fields available at the given endpoint. The method displays a second table having rows that have data field(s), and input(s) for a data type, column type, a display name, unit, description, primary key, secondary key, and/or an indexing toggle.
H04L 67/1097 - Protocoles dans lesquels une application est distribuée parmi les nœuds du réseau pour le stockage distribué de données dans des réseaux, p. ex. dispositions de transport pour le système de fichiers réseau [NFS], réseaux de stockage [SAN] ou stockage en réseau [NAS]
H04L 41/22 - Dispositions pour la maintenance, l’administration ou la gestion des réseaux de commutation de données, p. ex. des réseaux de commutation de paquets comprenant des interfaces utilisateur graphiques spécialement adaptées [GUI]
3.
INSTANTIATION OF AN INTEGRATION AND WORKSPACE BY A CONSUMER LAYER
A method for generating self-serve integrations includes receiving a network address of a configuration file that includes parameters to interface with a server. The method extracts, from the configuration file, endpoints and operation(s) available to manipulate each endpoint. The method displays a first table having a rows displaying (a) a given endpoint and (b) a menu for selecting a given operation to manipulate the given endpoint. The method, upon selection of a given row, displays input field(s) that accept a parameter, authorization, header, body, and/or response data. The method gathers, from the server, a data fields available at the given endpoint. The method displays a second table having rows that have data field(s), and input(s) for a data type, column type, a display name, unit, description, primary key, secondary key, and/or an indexing toggle.
A method for generating self-serve integrations includes receiving a network address of a configuration file that includes parameters to interface with a server. The method extracts, from the configuration file, endpoints and operation(s) available to manipulate each endpoint. The method displays a first table having a rows displaying (a) a given endpoint and (b) a menu for selecting a given operation to manipulate the given endpoint. The method, upon selection of a given row, displays input field(s) that accept a parameter, authorization, header, body, and/or response data. The method gathers, from the server, a data fields available at the given endpoint. The method displays a second table having rows that have data field(s), and input(s) for a data type, column type, a display name, unit, description, primary key, secondary key, and/or an indexing toggle.
H04L 41/22 - Dispositions pour la maintenance, l’administration ou la gestion des réseaux de commutation de données, p. ex. des réseaux de commutation de paquets comprenant des interfaces utilisateur graphiques spécialement adaptées [GUI]
H04L 41/0853 - Récupération de la configuration du réseauSuivi de l’historique de configuration du réseau en recueillant activement des informations de configuration ou en sauvegardant les informations de configuration
G06F 3/00 - Dispositions d'entrée pour le transfert de données destinées à être traitées sous une forme maniable par le calculateurDispositions de sortie pour le transfert de données de l'unité de traitement à l'unité de sortie, p. ex. dispositions d'interface
H04L 41/084 - Configuration en utilisant des informations préexistantes, p. ex. en utilisant des gabarits ou en copiant à partir d’autres éléments
A method for generating self-serve integrations includes receiving a network address of a configuration file that includes parameters to interface with a server. The method extracts, from the configuration file, endpoints and operation(s) available to manipulate each endpoint. The method displays a first table having a rows displaying (a) a given endpoint and (b) a menu for selecting a given operation to manipulate the given endpoint. The method, upon selection of a given row, displays input field(s) that accept a parameter, authorization, header, body, and/or response data. The method gathers, from the server, a data fields available at the given endpoint. The method displays a second table having rows that have data field(s), and input(s) for a data type, column type, a display name, unit, description, primary key, secondary key, and/or an indexing toggle.
A method for generating self-serve integrations includes receiving a network address of a configuration file that includes parameters to interface with a server. The method extracts, from the configuration file, endpoints and operation(s) available to manipulate each endpoint. The method displays a first table having a rows displaying (a) a given endpoint and (b) a menu for selecting a given operation to manipulate the given endpoint. The method, upon selection of a given row, displays input field(s) that accept a parameter, authorization, header, body, and/or response data. The method gathers, from the server, a data fields available at the given endpoint. The method displays a second table having rows that have data field(s), and input(s) for a data type, column type, a display name, unit, description, primary key, secondary key, and/or an indexing toggle.
Systems and methods of managing fraudulent devices are provided. The system detects a request for a connection to communicatively couple a technician computing device with a receiver computing device. The system identifies connection data for the connection. The system requests, based on the connection data, a plurality of account values. Each of the plurality of account values is associated with an account that the technician computing device used to establish the connection. The system generates a score indicating a fraudulent level of the account based on the plurality of account values. The system terminates, responsive to a comparison of the score with a fraud threshold, the connection. The system transmits, to a ticketing system, a support ticket generated responsive to the comparison of the score with the fraud threshold.
The present disclosure relates to managing resource utilization in cloud service infrastructure. A device can monitor the cloud service. The cloud service can be configured with an automatic scaling function based on a threshold. The device can determine, based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold. The device can generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers. The device can transmit the instruction to the one or more servers via a second cloud application programming interface. The device can generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval. The device can provide the service ticket data structure to an electronic board.
H04L 41/50 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords
H04L 41/5009 - Détermination des paramètres de rendement du niveau de service ou violations des contrats de niveau de service, p. ex. violations du temps de réponse convenu ou du temps moyen entre l’échec [MTBF]
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
Systems and methods of the present disclosure are directed to providing remote access capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can establish a connection between a remote computing device and a host computing device, transition a system session of the remote computing device to an interactive state, display a hidden desktop within the transitioned system session, and present a user interface on the hidden desktop. The user interface can include an icon that launches a second application of the remote computing device within the transitioned system session. In response to a command from the host computing device, the hidden desktop can be terminated.
H04L 67/025 - Protocoles basés sur la technologie du Web, p. ex. protocole de transfert hypertexte [HTTP] pour la commande à distance ou la surveillance à distance des applications
G06F 9/451 - Dispositions d’exécution pour interfaces utilisateur
10.
SYSTEMS AND METHODS FOR CONVERTING SALES OPPORTUNITIES TO SERVICE TICKETS, SALES ORDERS, AND PROJECTS
Systems and methods of the present disclosure facilitate managing a sale via a sales management system. In some embodiments, the system includes a sales opportunity module and a service ticket translation module. The sales opportunity module may be configured to receive a sales leads data structure comprising at least one sales lead. Based on at least one qualification criterion, the system may be configured to identify a sales lead of the sales lead data structure as a sales opportunity. The service ticket translation module may be configured to select data of the sales opportunity for inclusion in a service ticket. By maintaining the selected data of the sales opportunity, the service ticket translation module may be configured to translate the selected data of the sales opportunity into the service ticket. The service ticket translation module may be configured to provide the service ticket to a service board.
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Computer software; computer software for administration of
computer networks; computer software for providing a
database in the field of business enterprise report
processing to upload business report data, provide
statistical analysis, and produce business proposals and
quotes; computer software for managing business enterprise
functionality, including business enterprise software for
messaging, database management, and for connecting network
users. Provision of multiple-user access to information on the
internet concerning the development and generation of
computer software for use in businesses as well as the
functions and application of such business software;
provision of access to an interactive website or a computer
database on the global computer network for searching and
retrieving information, data, websites and resources
available on computer networks; provision of multiple user
access to global computer information networks for the
transfer and dissemination of a wide range of information;
provision of access to computer networks; provision of
access to remote or cloud based computing infrastructure via
the Internet or private and/or virtual private network
connectivity; providing electronic bulletin boards;
consultancy, information and advisory services relating to
the aforesaid services. Provision of online non-downloadable software (application
service provider); provision of online software including
online software for use in business automation, client
relationship management, invoice automation and sales
automation; technical support and advisory services relating
to computer systems including troubleshooting in the nature
of diagnosing computer hardware and software problems;
design and development of computer software and application
programming interfaces (API); providing information in the
field of computer software and computer software design and
development; computer software development services relating
to the provision of access to computer databases, computer
software, computer infrastructure, the internet and other
facilities; computer software development services relating
to the provision of access to a portal site (hosting
websites) and providing links to other sites including a
secure website for access by others and for the retrieval
and downloading of information and data; remote computer
backup services; computer software development services
relating to the provision of access to computer databases,
computer software, computer infrastructure, the internet and
other facilities.
41 - Éducation, divertissements, activités sportives et culturelles
Produits et services
(1) Promoting the goods and services of others; conducting, arranging and organizing trade show exhibitions in the field of information technology (IT).
(2) Arranging and conducting of educational conferences in the field of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices; educational services, namely, conducting workshops, seminars, classes, lectures, presentations, peer discussions, and non-downloadable webinars in the field of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices, and distribution of educational materials in connection therewith; information technology (IT) training services; entertainment services, namely, providing podcasts in the field of of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices; providing entertainment featuring podcasts in the field of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices; arranging and conducting of business conferences in the field of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices; arranging and conducting educational congresses; arranging and conducting business seminars in the field of computer systems integration services; conducting workshops and seminars in the field of computer systems integration services.
13.
SYSTEMS AND METHODS FOR MANAGING SERVICE LEVEL AGREEMENTS OF SUPPORT TICKETS USING A CHAT SESSION
Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
G06F 9/44 - Dispositions pour exécuter des programmes spécifiques
G06F 11/00 - Détection d'erreursCorrection d'erreursContrôle de fonctionnement
G06Q 10/20 - Administration de la réparation ou de la maintenance des produits
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
H04L 51/00 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel
An information retrieval method for cloud service administration is provided. The method may include establishing a connection with a semantic database. In some embodiments, the semantic database is configured to store information for different cloud services, and the information includes information regarding a first cloud service and information regarding a second cloud service. In some embodiments, the information regarding the first cloud service includes a first entity information and the information regarding the second cloud service includes a second entity information. The method further includes transmitting to the semantic database a request to obtain information regarding an asset. Then the method may include receiving from the semantic database an indication that first entity information and the second entity information being linked and being both related to the asset.
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Computer software; computer software for administration of
computer networks; computer software for providing a
database in the field of business enterprise report
processing to upload business report data, provide
statistical analysis, and produce business proposals and
quotes; computer software for managing business enterprise
functionality, including business enterprise software for
messaging, database management, and for connecting network
users. Provision of multiple-user access to information on the
Internet concerning the development and generation of
computer software for use in businesses as well as the
functions and application of such business software;
provision of access to an interactive website or a computer
database on the global computer network for searching aid
retrieving information, data, websites and resources
available on computer networks; provision of multiple user
access to global computer information networks for the
transfer and dissemination of a wide range of information;
provision of access to computer networks; provision of
access to remote or cloud based computing infrastructure via
the Internet or private and/or virtual private network
connectivity; providing electronic bulletin boards;
consultancy, information and advisory services relating to
the aforesaid services. Provision of online non-downloadable software (application
service provider); provision of temporary use of online
non-downloadable software including online software for use
in business automation, client relationship management,
invoice automation and sales automation; technical support
and advisory services including troubleshooting in the
nature of diagnosing computer hardware and software
problems; design and development of computer software and
application programming interfaces (API); providing
information in the field of computer software and computer
software design and development; computer software
development services relating to the provision of access to
computer databases, the Internet and other facilities;
computer software development services relating to the
provision of access to a portal site (hosting websites) and
providing links to other sites including a secure website
for access by others and for the retrieval and downloading
of information and data; remote computer backup services;
computer software development services relating to the
provision of access to computer databases, computer
software, computer infrastructure, the Internet and other
facilities.
16.
SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE
The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
H04L 41/5025 - Pratiques de respect de l’accord du niveau de service en réagissant de manière proactive aux changements de qualité du service, p. ex. par reconfiguration après dégradation ou mise à niveau de la qualité du service
H04L 41/0631 - Gestion des fautes, des événements, des alarmes ou des notifications en utilisant l’analyse des causes profondesGestion des fautes, des événements, des alarmes ou des notifications en utilisant l’analyse de la corrélation entre les notifications, les alarmes ou les événements en fonction de critères de décision, p. ex. la hiérarchie ou l’analyse temporelle ou arborescente
H04L 41/0686 - Présence d’informations supplémentaires dans la notification, p. ex. pour l’amélioration de métadonnées spécifiques
H04L 41/069 - Gestion des fautes, des événements, des alarmes ou des notifications en utilisant des journaux de notificationsPost-traitement des notifications
H04L 41/0816 - Réglages de configuration caractérisés par les conditions déclenchant un changement de paramètres la condition étant une adaptation, p. ex. en réponse aux événements dans le réseau
H04L 41/147 - Analyse ou conception de réseau pour prédire le comportement du réseau
H04L 41/50 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords
H04L 41/5061 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords caractérisée par l’interaction entre les fournisseurs de services et leurs clients réseau, p. ex. la gestion de la relation client
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
H04L 43/08 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux
H04L 43/0817 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux en vérifiant la disponibilité en vérifiant le fonctionnement
H04L 67/00 - Dispositions ou protocoles de réseau pour la prise en charge de services ou d'applications réseau
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
(1) Computer software; computer software for administration of computer networks; computer software for providing a database in the field of business enterprise report processing to upload business report data, provide statistical analysis, and produce business proposals and quotes; computer software for managing business enterprise functionality, including business enterprise software for messaging, database management, and for connecting network users. (1) Provision of multiple-user access to information on the internet concerning the development and generation of computer software for use in businesses as well as the functions and application of such business software; provision of access to an interactive website or a computer database on the global computer network for searching and retrieving information, data, websites and resources available on computer networks; provision of multiple user access to global computer information networks for the transfer and dissemination of a wide range of information; provision of access to computer networks; provision of access to remote or cloud based computing infrastructure via the Internet or private and/or virtual private network connectivity; providing electronic bulletin boards; consultancy, information and advisory services relating to the aforesaid services.
(2) Provision of online non-downloadable software (application service provider); provision of online software including online software for use in business automation, client relationship management, invoice automation and sales automation; technical support and advisory services relating to computer systems including troubleshooting in the nature of diagnosing computer hardware and software problems; design and development of computer software and application programming interfaces (API); providing information in the field of computer software and computer software design and development; computer software development services relating to the provision of access to computer databases, computer software, computer infrastructure, the internet and other facilities; computer software development services relating to the provision of access to a portal site (hosting websites) and providing links to other sites including a secure website for access by others and for the retrieval and downloading of information and data; remote computer backup services; computer software development services relating to the provision of access to computer databases, computer software, computer infrastructure, the internet and other facilities.
41 - Éducation, divertissements, activités sportives et culturelles
Produits et services
Promoting the goods and services of others; conducting and arranging trade show exhibitions in the field of information technology (IT) Arranging and conducting of educational conferences in the field of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices; Educational services, namely, conducting workshops, seminars, classes, lectures, presentations, peer discussions, and non-downloadable webinars in the field of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices, and distribution of educational materials in connection therewith; information technology (IT) training services; Entertainment services, namely, providing podcasts in the field of of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices; Arranging and conducting of business conferences in the field of information technology (IT), information technology (IT) infrastructure, managed information technology services, computer networking, cybersecurity, and managed service provider (MSP), technology service provider (TSP), and information technology (IT) provider business, financial, and operational strategy and best practices
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
(Based on 44(e)) (Based on Intent to Use) Application service provider (ASP) featuring software for assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features, all of the foregoing in the field of professional services automation and professional services administration; providing online non-downloadable software for assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features, all of the foregoing in the field of professional services automation and professional services administration; remote computer back up services for use by managed services providers (MSPs) and technology services providers (TSPs); none of the aforementioned services being in the field of health
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Downloadable computer software for generating and sending electronic mail, monitoring the status of the sent electronic mail, and generating reports of user actions taken with the sent electronic mail, managing marketing lead information, managing marketing groups, or managing email or website marketing initiatives; downloadable computer software for controlling managed access to server applications; downloadable computer software for assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features; downloadable computer software for use in accessing, using and controlling computer systems and software; downloadable computer software for use in monitoring, diagnosing and troubleshooting remote computer systems and software; downloadable computer software for use in administering and auditing computer systems and software; downloadable computer software for use in delivering and deploying software applications and data over the Internet and to remote users; downloadable computer software for use in educating users concerning the use of computer software; downloadable computer software for use in installing and uninstalling computer software; downloadable computer software for use in web collaborations to facilitate meetings, presentations, webinars, file sharing, and online training; downloadable computer software for threat detection, management, and response; downloadable computer software for management of business financial, sales, marketing, project management processes and information, and business data analysis; downloadable computer software for cybersecurity management and deployment; downloadable computer software for backup and recovery of data; downloadable computer software to assist users with configuring, using, and promoting other software platforms; downloadable computer software for use in collecting, analyzing, and reporting real-time customer feedback, and for presenting and identifying customer satisfaction metrics; downloadable computer software for identification, reporting and display of IT security system components with highest risk, for analysis and reporting on indicators of compromise through automation, for protecting data via review from security experts at security operations centers to identify and respond to computer security events, for removal of false positives, and for investigation into and forensic analysis of computer security events; downloadable computer software for uploading, transferring, synchronizing, downloading, storing, saving, sharing data and managing documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content for personal and business use; downloadable computer software for uploading, transferring, synchronizing, downloading, storing, saving, sharing data and managing documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content with others via networks, mobile telephones, and other communications methods; downloadable computer software for transferring files between computers; downloadable computer software for the real-time reporting on the performance, availability and status of network systems, IT support, and IT communications, and for the management of information technology systems; Downloadable computer software for administration of computer networks; downloadable computer software for providing a database in the field of business enterprise report processing to upload business report data, provide statistical analysis, and produce business proposals and quotes; downloadable computer software for managing business enterprise functionality, including business enterprise software for messaging, database management, and for connecting network users Internet services, namely, provision of multiple-user access to information on the internet concerning the development and generation of computer software for use in businesses as well as the functions and application of such business software; exchange of data stored in databases accessible via telecommunication networks; provision of multiple user access to global computer information networks for the transfer and dissemination of a wide range of information; provision of access to computer networks; provision of access to remote or cloud based telecommunication infrastructure, for third parties, via the Internet or private and/or virtual private network connectivity; providing electronic bulletin board services; consultancy, information and advisory services relating to the aforesaid services Application service provider (ASP) featuring software for use in generating and sending electronic mail, monitoring the status of the sent electronic mail, and generating reports of user actions taken with the sent electronic mail, managing marketing lead information, managing marketing groups, or managing email or website marketing initiatives; application service provider (ASP) featuring software for use in controlling managed access to server applications; application service provider (ASP) featuring software for use in assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features; application service provider (ASP) featuring software for use in accessing, using and controlling computer systems and software; application service provider (ASP) featuring software for use in monitoring, diagnosing and troubleshooting remote computer systems and software; application service provider (ASP) featuring software for use in administering and auditing computer systems and software; application service provider (ASP) featuring software for use in delivering and deploying software applications and data over the Internet and to remote users; application service provider (ASP) featuring software for use in educating users concerning the use of computer software; application service provider (ASP) featuring software for use in installing and uninstalling computer software; application service provider (ASP) featuring software for use in web collaborations to facilitate meetings, presentations, webinars, file sharing, and online training; application service provider (ASP) featuring software for use in threat detection, management, and response; application service provider (ASP) featuring software for use in management of business financial, sales, marketing, project management processes and information, and business data analysis; application service provider (ASP) featuring software for use in cybersecurity management and deployment; application service provider (ASP) featuring software for use in backup and recovery of data; application service provider (ASP) featuring software for use in assisting users with configuring, using, and promoting other software platforms; application service provider (ASP) featuring software for use in collecting, analyzing, and reporting real-time customer feedback, and for presenting and identifying customer satisfaction metrics; application service provider (ASP) featuring software for use in identification, reporting and display of IT security system components with highest risk, for analysis and reporting on indicators of compromise through automation, for protecting data via review from security experts at security operations centers to identify and respond to computer security events, for removal of false positives, and for investigation into and forensic analysis of computer security events; application service provider (ASP) featuring software for use in uploading, transferring, synchronizing, downloading, storing, saving, sharing data and managing documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content for personal and business use; application service provider (ASP) featuring software for use in uploading, transferring, synchronizing, downloading, storing, saving, sharing data and managing documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content with others via networks, mobile telephones, and other communications methods; application service provider (ASP) featuring software for use in transferring files between computers application service provider (ASP) featuring software for use in the real-time reporting on the performance, availability and status of network systems, IT support, and IT communications, and for the management of information technology systems; Providing temporary use of non-downloadable software for use in business automation, client relationship management, invoice automation and sales automation; technical support and advisory services relating to computer systems including troubleshooting in the nature of diagnosing computer hardware and software problems; design and development of computer software and application programming interfaces (API); providing information in the field of computer software and computer software design and development; computer software development services in the field of provision of access to computer databases, computer software, computer infrastructure, the internet and other facilities; computer software development services in the field of providing links to other sites including a secure website for access by others and for the retrieval and downloading of information and data; remote computer backup services
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
(1) Computer software; computer software for administration of computer networks; computer software for providing a database in the field of business enterprise report processing to upload business report data, provide statistical analysis, and produce business proposals and quotes; computer software for managing business enterprise functionality, including business enterprise software for messaging, database management, and for connecting network users. (1) Provision of multiple-user access to information on the Internet concerning the development and generation of computer software for use in businesses as well as the functions and application of such business software; provision of access to an interactive website or a computer database on the global computer network for searching aid retrieving information, data, websites and resources available on computer networks; provision of multiple user access to global computer information networks for the transfer and dissemination of a wide range of information; provision of access to computer networks; provision of access to remote or cloud based computing infrastructure via the Internet or private and/or virtual private network connectivity; providing electronic bulletin boards; consultancy, information and advisory services relating to the aforesaid services.
(2) Provision of online non-downloadable software (application service provider); provision of temporary use of online non-downloadable software including online software for use in business automation, client relationship management, invoice automation and sales automation; technical support and advisory services including troubleshooting in the nature of diagnosing computer hardware and software problems; design and development of computer software and application programming interfaces (API); providing information in the field of computer software and computer software design and development; computer software development services relating to the provision of access to computer databases, the Internet and other facilities; computer software development services relating to the provision of access to a portal site (hosting websites) and providing links to other sites including a secure website for access by others and for the retrieval and downloading of information and data; remote computer backup services; computer software development services relating to the provision of access to computer databases, computer software, computer infrastructure, the Internet and other facilities.
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Computer software; computer software for administration of
computer networks; computer software for providing a
database in the field of business enterprise report
processing to upload business report data, provide
statistical analysis, and produce business proposals and
quotes; computer software for managing business enterprise
functionality, including business enterprise software for
messaging, database management, and for connecting network
users. Provision of multiple-user access to information on the
internet concerning the development and generation of
computer software for use in businesses as well as the
functions and application of such business software;
provision of access to an interactive website or a computer
database on the global computer network for searching and
retrieving information, data, websites and resources
available on computer networks; provision of multiple user
access to global computer information networks for the
transfer and dissemination of a wide range of information;
provision of access to computer networks; provision of
access to remote or cloud based computing infrastructure via
the Internet or private and/or virtual private network
connectivity; providing electronic bulletin boards;
consultancy, information and advisory services relating to
the aforesaid services. Provision of online non-downloadable software (application
service provider); provision of online software including
online software for use in business automation, client
relationship management, invoice automation and sales
automation; technical support and advisory services relating
to computer systems including troubleshooting in the nature
of diagnosing computer hardware and software problems;
design and development of computer software and application
programming interfaces (API); providing information in the
field of computer software and computer software design and
development; computer software development services relating
to the provision of access to computer databases, computer
software, computer infrastructure, the Internet and other
facilities; computer software development services relating
to the provision of access to a portal site (hosting
websites) and providing links to other sites including a
secure website for access by others and for the retrieval
and downloading of information and data; remote computer
backup services; computer software development services
relating to the provision of access to computer databases,
computer software, computer infrastructure, the Internet and
other facilities.
23.
Systems and methods for end user privilege elevation
Systems and methods for end user elevation and anonymous administrative login are disclosed. An agent executing on a client device can provide a graphical element within a user interface presented by the client device upon detection of a request for elevated user privileges. Upon an interaction with the graphical element, the agent transmits, to a server, data corresponding to the request for elevated user privileges, and receives, from the server, a message indicating approval of the request for elevated user privileges. The agent provides, to the operating system of the client device, an indication that the request for elevated user privileges is approved.
Systems and methods for end user elevation and anonymous administrative login are disclosed. An agent executing on a client device can provide a graphical element within a user interface presented by the client device upon detection of a request for elevated user privileges. Upon an interaction with the graphical element, the agent transmits, to a server, data corresponding to the request for elevated user privileges, and receives, from the server, a message indicating approval of the request for elevated user privileges. The agent provides, to the operating system of the client device, an indication that the request for elevated user privileges is approved.
H04L 41/28 - Restriction de l’accès aux systèmes ou aux fonctions de gestion de réseau, p. ex. en utilisant la fonction d’autorisation pour accéder à la configuration du réseau
G06F 21/00 - Dispositions de sécurité pour protéger les calculateurs, leurs composants, les programmes ou les données contre une activité non autorisée
25.
SYSTEMS AND METHODS FOR END USER PRIVILEGE ELEVATION
Systems and methods for end user elevation and anonymous administrative login are disclosed. An agent executing on a client device can provide a graphical element within a user interface presented by the client device upon detection of a request for elevated user privileges. Upon an interaction with the graphical element, the agent transmits, to a server, data corresponding to the request for elevated user privileges, and receives, from the server, a message indicating approval of the request for elevated user privileges. The agent provides, to the operating system of the client device, an indication that the request for elevated user privileges is approved.
H04L 41/28 - Restriction de l’accès aux systèmes ou aux fonctions de gestion de réseau, p. ex. en utilisant la fonction d’autorisation pour accéder à la configuration du réseau
G06F 21/00 - Dispositions de sécurité pour protéger les calculateurs, leurs composants, les programmes ou les données contre une activité non autorisée
26.
Systems and Methods for Anonymous Administrative Login
Systems and methods for end user elevation and anonymous administrative login are disclosed. An agent executing on a client device can provide a graphical element within a user interface presented by the client device upon detection of a request for elevated user privileges. Upon an interaction with the graphical element, the agent transmits, to a server, data corresponding to the request for elevated user privileges, and receives, from the server, a message indicating approval of the request for elevated user privileges. The agent provides, to the operating system of the client device, an indication that the request for elevated user privileges is approved. In an embodiment, the agent determines that a remote
Remote control to facilitate the management, configuration, or maintenance of information technology infrastructure is provided. The system activates a real-time communication session and a code for the real-time communication session. The system generates a link with an indication of the code for the real-time communication session. The system transmits the link to a mobile telecommunications device that launches a web browser to request content. The system receives the request for content, and obtains access to data from a sensor of the mobile telecommunications device. The system identifies the real-time communication session corresponding to the code. The system establishes, via a web socket over a network protocol, the real-time communication session with a data feed from the sensor. The system provides, based on at least a portion of the data feed, a command to control the mobile telecommunications device.
H04L 65/1069 - Établissement ou terminaison d'une session
G06F 3/04817 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect utilisant des icônes
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
The present disclosure is directed to systems and methods of managing remote devices. The system can include a server with memory, a detection module, and a collection module. The memory can store a management information base (MIB) having a hierarchical tree of object identifiers and corresponding object values. The detection module can query devices and receive a first object identifier and its first object value, which can vary from those in the MIB; and use patterns to match the first object identifier and object value; and generate an identification of the device from the matches. The collection module can use the identification to select a collection template, which can indicate a subtree of the MIB and a collection pattern; traverse the subtree and identify a second object identifier that matches the collection pattern, and its second object value; and associate the second object value with the first object value.
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
G06F 16/22 - IndexationStructures de données à cet effetStructures de stockage
G06F 16/951 - IndexationTechniques d’exploration du Web
H04L 41/0213 - Protocoles de gestion de réseau normalisés, p. ex. protocole de gestion de réseau simple [SNMP]
H04L 41/0695 - Gestion des fautes, des événements, des alarmes ou des notifications le dispositif défectueux étant le système de maintenance, d'administration ou de gestion
H04L 41/084 - Configuration en utilisant des informations préexistantes, p. ex. en utilisant des gabarits ou en copiant à partir d’autres éléments
H04L 41/0853 - Récupération de la configuration du réseauSuivi de l’historique de configuration du réseau en recueillant activement des informations de configuration ou en sauvegardant les informations de configuration
H04L 43/0817 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux en vérifiant la disponibilité en vérifiant le fonctionnement
29.
SYSTEMS AND METHODS FOR ENHANCING PROVISION OF INFORMATION TECHNOLOGY SUPPORT SERVICES
In some embodiments, systems and methods described here provide the ability to automatically generate scripts and optimize them for execution on a remotely managed endpoint. In some embodiments, a method includes receiving a request, optionally augmented, at a user interface of a managed service provider. The request is a request for assistive service implementing the managed service provider. The method further includes selecting generative model to respond to the request. The generative model is selected based on information of a profile of the managed service provider. The method further includes receiving, from the selected generative model, a response to the request. The response provides the assistive service implementing the managed service provider.
Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.
G06F 15/173 - Communication entre processeurs utilisant un réseau d'interconnexion, p. ex. matriciel, de réarrangement, pyramidal, en étoile ou ramifié
G06F 9/44 - Dispositions pour exécuter des programmes spécifiques
G06F 11/00 - Détection d'erreursCorrection d'erreursContrôle de fonctionnement
G06Q 10/20 - Administration de la réparation ou de la maintenance des produits
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
H04L 51/00 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
(1) Computer software; computer software for administration of computer networks; computer software for providing a database in the field of business enterprise report processing to upload business report data, provide statistical analysis, and produce business proposals and quotes; computer software for managing business enterprise functionality, including business enterprise software for messaging, database management, and for connecting network users. (1) Provision of multiple-user access to information on the internet concerning the development and generation of computer software for use in businesses as well as the functions and application of such business software; provision of access to an interactive website or a computer database on the global computer network for searching and retrieving information, data, websites and resources available on computer networks; provision of multiple user access to global computer information networks for the transfer and dissemination of a wide range of information; provision of access to computer networks; provision of access to remote or cloud based computing infrastructure via the Internet or private and/or virtual private network connectivity; providing electronic bulletin boards; consultancy, information and advisory services relating to the aforesaid services.
(2) Provision of online non-downloadable software (application service provider); provision of online software including online software for use in business automation, client relationship management, invoice automation and sales automation; technical support and advisory services relating to computer systems including troubleshooting in the nature of diagnosing computer hardware and software problems; design and development of computer software and application programming interfaces (API); providing information in the field of computer software and computer software design and development; computer software development services relating to the provision of access to computer databases, computer software, computer infrastructure, the Internet and other facilities; computer software development services relating to the provision of access to a portal site (hosting websites) and providing links to other sites including a secure website for access by others and for the retrieval and downloading of information and data; remote computer backup services; computer software development services relating to the provision of access to computer databases, computer software, computer infrastructure, the Internet and other facilities.
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Computer software; computer software for administration of
computer networks; computer software for providing a
database in the field of business enterprise report
processing to upload business report data, provide
statistical analysis, and produce business proposals and
quotes; computer software for managing business enterprise
functionality, including business enterprise software for
messaging, database management, and for connecting network
users. Provision of multiple-user access to information on the
internet concerning the development and generation of
computer software for use in businesses as well as the
functions and application of such business software;
computer communication services relating to the provision of
access to computer databases, the Internet and other
communications facilities; computer communication services
relating to the provision of access to a portal site and
providing links to other sites including a secure website
for access by others and for the retrieval and downloading
of information and data; providing access to remote servers;
provision of access to an interactive website or a computer
database on the global computer network for searching and
retrieving information, data, websites and resources
available on computer networks; provision of multiple user
access to global computer information networks for the
transfer and dissemination of a wide range of information;
provision of access to computer networks; provision of
access to remote or cloud based computing infrastructure via
the Internet or private and/or virtual private network
connectivity; computer communication services relating to
the provision of access to computer databases, computer
software, computer infrastructure, the internet and other
facilities; providing access to bulletin boards;
consultancy, information and advisory services relating to
the aforesaid services. Provision of online non-downloadable software (application
service provider); provision of online non-downloadable
software, including online software for use in business
automation, client relationship management, invoice
automation and sales automation; technical support and
advisory services, namely troubleshooting in the nature of
diagnosing computer hardware and software problems; design
and development of computer software and application
programming interfaces (API); providing information in the
field of computer software and computer software design and
development; computer back up services.
Systems and methods of managing fraudulent devices are provided. The system detects a request for a connection to communicatively couple a technician computing device with a receiver computing device. The system identifies connection data for the connection. The system requests, based on the connection data, a plurality of account values. Each of the plurality of account values is associated with an account that the technician computing device used to establish the connection. The system generates a score indicating a fraudulent level of the account based on the plurality of account values. The system terminates, responsive to a comparison of the score with a fraud threshold, the connection. The system transmits, to a ticketing system, a support ticket generated responsive to the comparison of the score with the fraud threshold.
Remote control to facilitate the management, configuration, or maintenance of information technology infrastructure is provided. The system activates a real-time communication session and a code for the real-time communication session. The system generates a link with an indication of the code for the real-time communication session. The system transmits the link to a mobile telecommunications device that launches a web browser to request content. The system receives the request for content, and obtains access to data from a sensor of the mobile telecommunications device. The system identifies the real-time communication session corresponding to the code. The system establishes, via a web socket over a network protocol, the real-time communication session with a data feed from the sensor. The system provides, based on at least a portion of the data feed, a command to control the mobile telecommunications device.
H04L 65/1069 - Établissement ou terminaison d'une session
H04L 67/02 - Protocoles basés sur la technologie du Web, p. ex. protocole de transfert hypertexte [HTTP]
H04L 67/146 - Marqueurs pour l'identification sans ambiguïté d'une session particulière, p. ex. mouchard de session ou encodage d'URL
H04L 65/75 - Gestion des paquets du réseau multimédia
H04N 23/69 - Commande de moyens permettant de modifier l'angle du champ de vision, p. ex. des objectifs de zoom optique ou un zoom électronique
H04N 23/661 - Transmission des signaux de commande de la caméra par le biais de réseaux, p. ex. la commande via Internet
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.
G06F 16/25 - Systèmes d’intégration ou d’interfaçage impliquant les systèmes de gestion de bases de données
G06F 16/178 - Techniques de synchronisation des fichiers dans les systèmes de fichiers
G06F 16/27 - Réplication, distribution ou synchronisation de données entre bases de données ou dans un système de bases de données distribuéesArchitectures de systèmes de bases de données distribuées à cet effet
G06Q 30/016 - Fourniture d’une assistance aux clients, p. ex. pour assister un client dans un lieu commercial ou par un service d’assistance après-vente
G06Q 10/0631 - Planification, affectation, distribution ou ordonnancement de ressources d’entreprises ou d’organisations
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
(1) Computer software for administration of computer networks; computer software for providing a database in the field of business enterprise report processing to upload business report data, provide statistical analysis, and produce business proposals and quotes; computer software for managing business enterprise functionality, including business enterprise software for messaging, database management, and for connecting network users; none of the aforementioned goods being in the field of health. (1) Provision of multiple-user access to information on the internet concerning the development and generation of computer software for use in businesses as well as the functions and application of such business software; provision of access to an interactive website or a computer database on the global computer network for searching and retrieving information, data, websites and resources available on computer networks; provision of multiple user access to global computer information networks for the transfer and dissemination of a wide range of information; provision of access to computer networks; provision of access to remote or cloud based computing infrastructure via the Internet or private and/or virtual private network connectivity; providing access to bulletin boards; consultancy, information and advisory services relating to the aforesaid services; none of the aforementioned services being in the field of health.
(2) Provision of online non-downloadable software (application service provider); provision of online non-downloadable software, including online software for use in business automation, client relationship management, invoice automation and sales automation; technical support and advisory services, namely troubleshooting in the nature of diagnosing computer hardware and software problems; design and development of computer software and application programming interfaces (API); providing information in the field of computer software and computer software design and development; computer back up services; computer services relating to the provision of access to computer databases, the internet and other facilities; computer services relating to the provision of access to a portal site (hosting websites) and providing links to other sites including a secure website for access by others and for the retrieval and downloading of information and data; computer back up services including providing access to remote servers; computer services relating to the provision of access to computer databases, computer software, computer infrastructure, the Internet and other facilities; none of the aforementioned services in the field of health.
09 - Appareils et instruments scientifiques et électriques
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Provision of multiple-user access to the internet, namely, to information on the internet concerning the development and generation of computer software for use in businesses as well as the functions and application of such business software; provision of access to electronic sites, namely, to an interactive website or a computer database on the global computer network for searching and retrieving information, data, websites and resources available on computer networks; provision of multiple user access to global computer information networks for the transfer and dissemination of a wide range of information; provision of access to global computer networks; telecommunications services, namely, provision of access to remote or cloud based computing infrastructure via the Internet and private and virtual private network connectivity; providing access to electronic sites in the nature of bulletin boards; consultancy, information and advisory services relating to the aforesaid services none of the aforementioned services being in the field of health Downloadable computer software for assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features, all of the foregoing in the field of professional services automation and professional services administration; downloadable computer software for administration of computer networks; downloadable computer software for providing a database in the field of business enterprise report processing to upload business report data, provide statistical analysis, and produce business proposals and quotes; downloadable computer software for managing business enterprise functionality, including business enterprise software for messaging, database management, and for connecting network users; none of the aforementioned goods being in the field of health Provision of online non-downloadable application service provider featuring software for assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features, all of the foregoing in the field of professional services automation and professional services administration; provision of online non- downloadable software, including online software for use in business automation, client relationship management, invoice automation and sales automation; technical support and advisory services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; design and development of computer software and application programming interfaces (API); providing information in the field of computer software and computer software design and development; remote computer back up services; computer services relating to the provision of access to computer databases, the internet and other facilities; computer services relating to the provision of access to a portal site (hosting websites) and providing links to other sites including a secure website for access by others and for the retrieval and downloading of information and data; computer back up services including providing access to remote servers; computer services relating to the provision of access to computer databases, computer software, computer infrastructure, the Internet and other facilities; none of the aforementioned services in the field of health
Systems and methods of the present disclosure are directed to providing remote access capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can establish a connection between a remote computing device and a host computing device, transition a system session of the remote computing device to an interactive state, display a hidden desktop within the transitioned system session, and present a user interface on the hidden desktop. The user interface can include an icon that launches a second application of the remote computing device within the transitioned system session. In response to a command from the host computing device, the hidden desktop can be terminated.
H04L 67/025 - Protocoles basés sur la technologie du Web, p. ex. protocole de transfert hypertexte [HTTP] pour la commande à distance ou la surveillance à distance des applications
G06F 9/451 - Dispositions d’exécution pour interfaces utilisateur
41.
Systems and methods for updating the configuration of a cloud service
The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
H04L 41/0631 - Gestion des fautes, des événements, des alarmes ou des notifications en utilisant l’analyse des causes profondesGestion des fautes, des événements, des alarmes ou des notifications en utilisant l’analyse de la corrélation entre les notifications, les alarmes ou les événements en fonction de critères de décision, p. ex. la hiérarchie ou l’analyse temporelle ou arborescente
H04L 41/0686 - Présence d’informations supplémentaires dans la notification, p. ex. pour l’amélioration de métadonnées spécifiques
H04L 41/069 - Gestion des fautes, des événements, des alarmes ou des notifications en utilisant des journaux de notificationsPost-traitement des notifications
H04L 41/0816 - Réglages de configuration caractérisés par les conditions déclenchant un changement de paramètres la condition étant une adaptation, p. ex. en réponse aux événements dans le réseau
H04L 41/50 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords
H04L 41/5025 - Pratiques de respect de l’accord du niveau de service en réagissant de manière proactive aux changements de qualité du service, p. ex. par reconfiguration après dégradation ou mise à niveau de la qualité du service
H04L 41/5061 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords caractérisée par l’interaction entre les fournisseurs de services et leurs clients réseau, p. ex. la gestion de la relation client
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
H04L 43/08 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux
H04L 43/0817 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux en vérifiant la disponibilité en vérifiant le fonctionnement
H04L 67/00 - Dispositions ou protocoles de réseau pour la prise en charge de services ou d'applications réseau
H04L 41/147 - Analyse ou conception de réseau pour prédire le comportement du réseau
42.
BUSINESS MANAGEMENT SYSTEM THAT USES PRODUCT DATA WITH PRODUCT CLASSES
Systems and methods of the present disclosure facilitate managing a business. In some embodiments, the system includes a product data module and a plurality of business process modules executing on at least one processor of a server. The product data module may be configured to store at least one product description. Responsive to a first user, the system may associate a product class with a first description. Responsive to a second user, the system may associate a first product description with a first of the business process modules. The system may be configured to select a second business process module based on the product class and update the second business process module with the first product description.
The present disclosure is directed to systems and methods of managing remote devices. The system can include a server with memory, a detection module, and a collection module. The memory can store a management information base (MIB) having a hierarchical tree of object identifiers and corresponding object values. The detection module can query devices and receive a first object identifier and its first object value, which can vary from those in the MIB; and use patterns to match the first object identifier and object value; and generate an identification of the device from the matches. The collection module can use the identification to select a collection template, which can indicate a subtree of the MIB and a collection pattern; traverse the subtree and identify a second object identifier that matches the collection pattern, and its second object value; and associate the second object value with the first object value.
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
G06F 16/22 - IndexationStructures de données à cet effetStructures de stockage
G06F 16/951 - IndexationTechniques d’exploration du Web
H04L 41/0213 - Protocoles de gestion de réseau normalisés, p. ex. protocole de gestion de réseau simple [SNMP]
H04L 41/0853 - Récupération de la configuration du réseauSuivi de l’historique de configuration du réseau en recueillant activement des informations de configuration ou en sauvegardant les informations de configuration
H04L 43/0817 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux en vérifiant la disponibilité en vérifiant le fonctionnement
H04L 41/0695 - Gestion des fautes, des événements, des alarmes ou des notifications le dispositif défectueux étant le système de maintenance, d'administration ou de gestion
Systems and methods of the present disclosure facilitate managing a sale via a sales management system. In some embodiments, the system includes a sales opportunity module and a service ticket translation module. The sales opportunity module may be configured to receive a sales leads data structure comprising at least one sales lead. Based on at least one qualification criterion, the system may be configured to identify a sales lead of the sales lead data structure as a sales opportunity. The service ticket translation module may be configured to select data of the sales opportunity for inclusion in a service ticket. By maintaining the selected data of the sales opportunity, the service ticket translation module may be configured to translate the selected data of the sales opportunity into the service ticket. The service ticket translation module may be configured to provide the service ticket to a service board.
Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.
G06F 15/173 - Communication entre processeurs utilisant un réseau d'interconnexion, p. ex. matriciel, de réarrangement, pyramidal, en étoile ou ramifié
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
G06Q 10/20 - Administration de la réparation ou de la maintenance des produits
G06F 11/00 - Détection d'erreursCorrection d'erreursContrôle de fonctionnement
H04L 51/00 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel
G06F 9/44 - Dispositions pour exécuter des programmes spécifiques
46.
PROJECT SCHEDULING AND MANAGEMENT SYSTEM THAT USES PRODUCT DATA WITH PRODUCT CLASSES
Systems and methods of the present disclosure facilitate scheduling and managing a project. In some embodiments, the system includes a quoting module, a product data module, and a project planning module executing on at least one processor of a server. The product data module may be configured to store at least one product. The product stored in the project module may have a product class indicating that the product is a labor product, parts product, or agreements product. The system may be configured to copy products from the product data module to the quoting module. The system may be configured to also copy products from the product data module to the project planning module, and generate tasks for the project planning module based on the products.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
Systems and methods of the present disclosure are directed to providing remote access capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can provide remotely access capabilities to facilitate the management, configuration, or maintenance of information technology infrastructure.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 67/025 - Protocoles basés sur la technologie du Web, p. ex. protocole de transfert hypertexte [HTTP] pour la commande à distance ou la surveillance à distance des applications
G06F 3/038 - Dispositions de commande et d'interface à cet effet, p. ex. circuits d'attaque ou circuits de contrôle incorporés dans le dispositif
G06F 9/451 - Dispositions d’exécution pour interfaces utilisateur
H04L 67/56 - Approvisionnement des services mandataires
H04L 41/082 - Réglages de configuration caractérisés par les conditions déclenchant un changement de paramètres la condition étant des mises à jour ou des mises à niveau des fonctionnalités réseau
H04L 41/22 - Dispositions pour la maintenance, l’administration ou la gestion des réseaux de commutation de données, p. ex. des réseaux de commutation de paquets comprenant des interfaces utilisateur graphiques spécialement adaptées [GUI]
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
Systems and methods of managing fraudulent devices are provided. The system detects a request for a connection to communicatively couple a technician computing device with a receiver computing device. The system identifies connection data for the connection. The system requests, based on the connection data, a plurality of account values. Each of the plurality of account values is associated with an account that the technician computing device used to establish the connection. The system generates a score indicating a fraudulent level of the account based on the plurality of account values. The system terminates, responsive to a comparison of the score with a fraud threshold, the connection. The system transmits, to a ticketing system, a support ticket generated responsive to the comparison of the score with the fraud threshold.
The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
G06Q 30/06 - Transactions d’achat, de vente ou de crédit-bail
50.
Systems and methods for remote control in information technology infrastructure
Remote control to facilitate the management, configuration, or maintenance of information technology infrastructure is provided. The system activates a real-time communication session and a code for the real-time communication session. The system generates a link with an indication of the code for the real-time communication session. The system transmits the link to a mobile telecommunications device that launches a web browser to request content. The system receives the request for content, and obtains access to data from a sensor of the mobile telecommunications device. The system identifies the real-time communication session corresponding to the code. The system establishes, via a web socket over a network protocol, the real-time communication session with a data feed from the sensor. The system provides, based on at least a portion of the data feed, a command to control the mobile telecommunications device.
H04L 65/1069 - Établissement ou terminaison d'une session
H04L 67/02 - Protocoles basés sur la technologie du Web, p. ex. protocole de transfert hypertexte [HTTP]
H04L 67/146 - Marqueurs pour l'identification sans ambiguïté d'une session particulière, p. ex. mouchard de session ou encodage d'URL
H04L 65/75 - Gestion des paquets du réseau multimédia
H04N 23/69 - Commande de moyens permettant de modifier l'angle du champ de vision, p. ex. des objectifs de zoom optique ou un zoom électronique
H04N 23/661 - Transmission des signaux de commande de la caméra par le biais de réseaux, p. ex. la commande via Internet
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
H04L 69/18 - Gestionnaires multi-protocoles, p. ex. dispositifs uniques capables de gérer plusieurs protocoles
G06F 3/04817 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect utilisant des icônes
51.
Systems and methods for providing a marketplace for accessories of a business automation system
Systems and methods of the present disclosure can facilitate a marketplace for a business automation system comprising at least one processor executing on a computing device. In some embodiments, the system includes an upload module, an accessory creation module, and a download module. The upload module may be configured to receive, responsive to a first user, a configuration of the business automation system of the first user. The accessory creation module may be configured to create, based on the configuration, an accessory comprising at least one of a solution set, a service board, and a project board. The download module may be configured to verify, responsive to a second user, the suitability of the accessory for the business automation system of the second user. The download module may be further configured to transmit the accessory to the second user.
G06Q 10/0637 - Gestion ou analyse stratégiques, p. ex. définition d’un objectif ou d’une cible pour une organisationPlanification des actions en fonction des objectifsAnalyse ou évaluation de l’efficacité des objectifs
G06Q 10/067 - Modélisation d’entreprise ou d’organisation
52.
Systems and methods for remote control in information technology infrastructure
Systems and methods of the present disclosure are directed to providing remote control capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can provide remotely control capabilities to facilitate the management, configuration, or maintenance of information technology infrastructure.
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 65/1069 - Établissement ou terminaison d'une session
H04N 5/232 - Dispositifs pour la commande des caméras de télévision, p.ex. commande à distance
H04L 67/02 - Protocoles basés sur la technologie du Web, p. ex. protocole de transfert hypertexte [HTTP]
H04L 67/146 - Marqueurs pour l'identification sans ambiguïté d'une session particulière, p. ex. mouchard de session ou encodage d'URL
H04L 65/75 - Gestion des paquets du réseau multimédia
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
H04L 69/18 - Gestionnaires multi-protocoles, p. ex. dispositifs uniques capables de gérer plusieurs protocoles
G06F 3/04817 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect utilisant des icônes
53.
System and method for automated preparation of quotes and proposals
09 - Appareils et instruments scientifiques et électriques
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Professional services automation software, namely, downloadable software for management of business financial, sales, marketing, project management processes and information, and business data analysis; downloadable computer security software Software as a Service, featuring software for providing remote computer monitoring and management access; computer security consultancy
Internet services, namely, providing multiple user access to information on the internet concerning the development and generation of computer software for use in businesses as well as the functions and application of such business software
56.
General, flexible, resilent ticketing interface between a device management system and ticketing systems
Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.
G06F 16/25 - Systèmes d’intégration ou d’interfaçage impliquant les systèmes de gestion de bases de données
G06F 16/178 - Techniques de synchronisation des fichiers dans les systèmes de fichiers
G06F 16/27 - Réplication, distribution ou synchronisation de données entre bases de données ou dans un système de bases de données distribuéesArchitectures de systèmes de bases de données distribuées à cet effet
G06Q 30/016 - Fourniture d’une assistance aux clients, p. ex. pour assister un client dans un lieu commercial ou par un service d’assistance après-vente
G06Q 10/0631 - Planification, affectation, distribution ou ordonnancement de ressources d’entreprises ou d’organisations
57.
Project scheduling and management system that uses product data with product classes
Systems and methods of the present disclosure facilitate scheduling and managing a project. In some embodiments, the system includes a quoting module, a product data module, and a project planning module executing on at least one processor of a server. The product data module may be configured to store at least one product. The product stored in the project module may have a product class indicating that the product is a labor product, parts product, or agreements product. The system may be configured to copy products from the product data module to the quoting module. The system may be configured to also copy products from the product data module to the project planning module, and generate tasks for the project planning module based on the products.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
58.
Business management system that uses product data with product classes
Systems and methods of the present disclosure facilitate managing a business. In some embodiments, the system includes a product data module and a plurality of business process modules executing on at least one processor of a server. The product data module may be configured to store at least one product description. Responsive to a first user, the system may associate a product class with a first description. Responsive to a second user, the system may associate a first product description with a first of the business process modules. The system may be configured to select a second business process module based on the product class and update the second business process module with the first product description.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
59.
Systems and methods for updating the configuration of a cloud service
The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
G06F 15/177 - Commande d'initialisation ou de configuration
H04L 41/5025 - Pratiques de respect de l’accord du niveau de service en réagissant de manière proactive aux changements de qualité du service, p. ex. par reconfiguration après dégradation ou mise à niveau de la qualité du service
H04L 41/5061 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords caractérisée par l’interaction entre les fournisseurs de services et leurs clients réseau, p. ex. la gestion de la relation client
H04L 43/0817 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux en vérifiant la disponibilité en vérifiant le fonctionnement
H04L 41/069 - Gestion des fautes, des événements, des alarmes ou des notifications en utilisant des journaux de notificationsPost-traitement des notifications
H04L 41/0686 - Présence d’informations supplémentaires dans la notification, p. ex. pour l’amélioration de métadonnées spécifiques
H04L 41/0631 - Gestion des fautes, des événements, des alarmes ou des notifications en utilisant l’analyse des causes profondesGestion des fautes, des événements, des alarmes ou des notifications en utilisant l’analyse de la corrélation entre les notifications, les alarmes ou les événements en fonction de critères de décision, p. ex. la hiérarchie ou l’analyse temporelle ou arborescente
H04L 67/00 - Dispositions ou protocoles de réseau pour la prise en charge de services ou d'applications réseau
H04L 41/0816 - Réglages de configuration caractérisés par les conditions déclenchant un changement de paramètres la condition étant une adaptation, p. ex. en réponse aux événements dans le réseau
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
H04L 41/50 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords
H04L 43/08 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux
H04L 41/147 - Analyse ou conception de réseau pour prédire le comportement du réseau
60.
Systems and methods for managing service level agreements of support tickets using a chat session
Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.
G06F 15/173 - Communication entre processeurs utilisant un réseau d'interconnexion, p. ex. matriciel, de réarrangement, pyramidal, en étoile ou ramifié
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
G06F 11/00 - Détection d'erreursCorrection d'erreursContrôle de fonctionnement
H04L 51/00 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel
G06F 9/44 - Dispositions pour exécuter des programmes spécifiques
61.
Systems and methods for discovering and monitoring devices using search patterns for object identifiers and values
The present disclosure is directed to systems and methods of managing remote devices. The system can include a server with memory, a detection module, and a collection module. The memory can store a management information base (MIB) having a hierarchical tree of object identifiers and corresponding object values. The detection module can query devices and receive a first object identifier and its first object value, which can vary from those in the MIB; and use patterns to match the first object identifier and object value; and generate an identification of the device from the matches. The collection module can use the identification to select a collection template, which can indicate a subtree of the MIB and a collection pattern; traverse the subtree and identify a second object identifier that matches the collection pattern, and its second object value; and associate the second object value with the first object value.
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
G06F 16/22 - IndexationStructures de données à cet effetStructures de stockage
G06F 16/951 - IndexationTechniques d’exploration du Web
H04L 41/0213 - Protocoles de gestion de réseau normalisés, p. ex. protocole de gestion de réseau simple [SNMP]
H04L 41/0853 - Récupération de la configuration du réseauSuivi de l’historique de configuration du réseau en recueillant activement des informations de configuration ou en sauvegardant les informations de configuration
H04L 43/0817 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux en vérifiant la disponibilité en vérifiant le fonctionnement
H04L 41/0695 - Gestion des fautes, des événements, des alarmes ou des notifications le dispositif défectueux étant le système de maintenance, d'administration ou de gestion
The present disclosure relates to managing resource utilization in cloud service infrastructure. A device can monitor the cloud service. The cloud service can be configured with an automatic scaling function based on a threshold. The device can determine, based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold. The device can generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers. The device can transmit the instruction to the one or more servers via a second cloud application programming interface. The device can generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval. The device can provide the service ticket data structure to an electronic board.
H04L 41/50 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords
H04L 41/5009 - Détermination des paramètres de rendement du niveau de service ou violations des contrats de niveau de service, p. ex. violations du temps de réponse convenu ou du temps moyen entre l’échec [MTBF]
H04L 41/5074 - Traitement des plaintes des utilisateurs ou des tickets d’incident
Systems and methods of managing fraudulent devices are provided. The system detects a request for a connection to communicatively couple a technician computing device with a receiver computing device. The system identifies connection data for the connection. The system requests, based on the connection data, a plurality of account values. Each of the plurality of account values is associated with an account that the technician computing device used to establish the connection. The system generates a score indicating a fraudulent level of the account based on the plurality of account values. The system terminates, responsive to a comparison of the score with a fraud threshold, the connection. The system transmits, to a ticketing system, a support ticket generated responsive to the comparison of the score with the fraud threshold.
Systems and methods of the present disclosure are directed to providing remote access capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can provide remotely access capabilities to facilitate the management, configuration, or maintenance of information technology infrastructure.
Systems and methods of the present disclosure are directed to providing remote access capabilities in information technology infrastructure for responding to support tickets using a connection between a host computing device, a remote computing device and a remote management server. In particular, systems and methods of the present disclosure can provide remotely access capabilities to facilitate the management, configuration, or maintenance of information technology infrastructure by utilizing a remote management server to hijack a session, transition said session from a non-interactive to interactive state, generate a hidden desktop for configuration updating and then terminating the session by transitioning back to a non-interactive state.
Systems and methods of the present disclosure can facilitate managing a computing device. The computing device can be a managed device that is managed by a device management server. In some embodiments, the system includes a generation module and an interface module. The generation module may be configured to receive a site location for the computing device, identify an address of the device management server, and generate an optical representation of a configuration based on the site location and the address. The interface module may be configured to provide the optical representation to the computing device and receive a communication from the computing device, the communication corresponding to the configuration.
Systems and methods of the present disclosure facilitate managing a business. In some embodiments, the system includes a product data module and a plurality of business process modules executing on at least one processor of a server. The product data module may be configured to store at least one product description. Responsive to a first user, the system may associate a product class with a first description. Responsive to a second user, the system may associate a first product description with a first of the business process modules. The system may be configured to select a second business process module based on the product class and update the second business process module with the first product description.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
70.
Systems and methods for managing lost devices of multiple types with multiple policies using melded profiles associated with groups
This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.
The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
G06Q 30/06 - Transactions d’achat, de vente ou de crédit-bail
72.
System and method for automated preparation of quotes and proposals
09 - Appareils et instruments scientifiques et électriques
Produits et services
Downloadable computer software for use in accessing, using and controlling computer systems and software; downloadable computer software for use in monitoring, diagnosing and troubleshooting remote computer systems and software; downloadable computer software for use in administering and auditing computer systems and software; downloadable computer software for use in delivering and deploying software applications and data over the Internet and/or to remote users; downloadable computer software for use in educating users concerning the use of computer software; downloadable computer software for use in installing and uninstalling computer software; downloadable computer software for use in web collaborations to facilitate meetings, presentations, webinars, file sharing, and online training
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Providing temporary use of non-downloadable software for uploading, transferring, downloading, storing, saving, sharing data and managing documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content for personal and business use with others via networks, mobile telephones, and other communications for automated backup and/or disaster recovery and restoration; electronic storage of data, documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content for backup and/or disaster recovery and restoration; computer services, namely, data encryption services, automated recovery point data recovery services and user authentication services using single sign-on technology and multi-factor authentication technology for e-commerce transactions, secure remote access to establish backup and disaster recovery, encrypted data recovery and restoration services; software as a service (SaaS) services featuring software for use in computer system and device backup, recovery, and restoration
37 - Services de construction; extraction minière; installation et réparation
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Maintenance of computer hardware through direct desktop support Computer Network Operations Center services and Computer Security Operations Center services, in the nature of technical support services, namely, 24/7 monitoring of network systems, servers and web and database applications, namely, management of the information technology (IT) systems of others and notification of related events and alerts, maintenance of computer software, computer systems and networks analysis, computer security threat analysis, computer forensic services, issue identification in the nature of diagnosing computer hardware and software problems, and computer security threat mitigation and remediation, when applicable, on end client hardware, inclusive of direct customer reporting and communications; Maintenance of computer software through direct desktop support
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Software as a Service (SaaS) services to enable enterprise users to remotely monitor and manage IT services by providing real time data analysis for purposes of notification, remediation and best practices recommendations
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Providing temporary use of non-downloadable software to assist users with configuring, using and promoting software platforms, namely, providing information for information technology (IT) administrators for requirements, configuration and onboarding of users, best business practices, and ongoing use, support and optimization of software platforms by means of online tutorials, training and certification programs
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Computer services for IT security, namely, the design, creation and development of security software and hardware for management, monitoring, analysis, assessment, reporting, alerting, and response systems; providing temporary use of online non-downloadable software to enable users to manage and maintain IT security systems; Computer security operations center services in the nature of technical support services, namely, 24/7 monitoring of network systems, servers and web and database applications, namely, management of the information technology (IT) systems of others and notification of related events and alerts, maintenance of computer software, computer systems and networks analysis, computer security threat analysis, computer forensic services, issue identification in the nature of diagnosing computer hardware and software problems, and computer security threat mitigation and remediation, when applicable, on end client hardware, inclusive of direct customer reporting and communications; Providing temporary use of online non-downloadable software for identification, reporting and display of IT security system components with highest risk; Providing temporary use of online non-downloadable computer security software for analysis and reporting on indicators of compromise through automation; Computer security threat analysis for protecting data via review from security experts at security operations centers to identify and respond to computer security events, removal of false positives, investigation into and forensic analysis of computer security events
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Computer services, namely, the creation of computer systems, namely, the creation through design and development services of computer software and hardware for others provided remotely via the Internet and web/intranet/phone and mobile networks such as cell phones, PDAs and similar handheld communication or computer devices; Providing an on-line network environment featuring technology that enables users to share data in the field of documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content for personal and business use with others, e.g., for backup and/or disaster recovery, for others provided remotely via the Internet, e.g., via web/intranet/phone and mobile networks such as cell phones, PDAs and similar handheld communication or computer devices; Computer services, namely, remote management of computer systems, namely, management of computer software and hardware for others provided remotely via the Internet and web/intranet/phone and mobile networks such as cell phones, PDAs and similar handheld communication or computer devices; Remote monitoring of the functioning and use of electrical equipment, namely, computer systems, cell phones, PDAs and similar handheld communication or computer devices; IT consulting services; computer security threat analysis for protecting data, namely, review from security experts at security operations centers to identify and respond to computer security events, removal of false positives, investigation into and forensic analysis of computer security events; Providing online non-downloadable computer software for backup and recovery of data on computer systems and servers
80.
Systems and methods for remote control in information technology infrastructure
Remote control to facilitate the management, configuration, or maintenance of information technology infrastructure is provided. The system activates a real-time communication session and a code for the real-time communication session. The system generates a link with an indication of the code for the real-time communication session. The system transmits the link to a mobile telecommunications device that launches a web browser to request content. The system receives the request for content, and obtains access to data from a sensor of the mobile telecommunications device. The system identifies the real-time communication session corresponding to the code. The system establishes, via a web socket over a network protocol, the real-time communication session with a data feed from the sensor. The system provides, based on at least a portion of the data feed, a command to control the mobile telecommunications device.
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04N 5/232 - Dispositifs pour la commande des caméras de télévision, p.ex. commande à distance
H04L 29/08 - Procédure de commande de la transmission, p.ex. procédure de commande du niveau de la liaison
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
G06F 3/0481 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect
81.
Systems and methods for discovering and monitoring devices using search patterns for object identifiers and values
The present disclosure is directed to systems and methods of managing remote devices. The system can include a server with memory, a detection module, and a collection module. The memory can store a management information base (MIB) having a hierarchical tree of object identifiers and corresponding object values. The detection module can query devices and receive a first object identifier and its first object value, which can vary from those in the MIB; and use patterns to match the first object identifier and object value; and generate an identification of the device from the matches. The collection module can use the identification to select a collection template, which can indicate a subtree of the MIB and a collection pattern; traverse the subtree and identify a second object identifier that matches the collection pattern, and its second object value; and associate the second object value with the first object value.
G06F 16/955 - Recherche dans le Web utilisant des identifiants d’information, p. ex. des localisateurs uniformisés de ressources [uniform resource locators - URL]
G06F 16/951 - IndexationTechniques d’exploration du Web
G06F 16/22 - IndexationStructures de données à cet effetStructures de stockage
H04L 12/24 - Dispositions pour la maintenance ou la gestion
H04L 12/26 - Dispositions de surveillance; Dispositions de test
An apparatus for securely building a module for a consumer computing system, including a coordination server and a build server. The coordination server receives configuration and makefile data associated with the consumer computing system, places the data in a queue, and provides the module to the consumer computing system. The build server corresponds to the configuration data. The build server receives the data from the queue, and builds the module based on commands within the makefile data, where the build server extracts whitelist commands from the makefile data within a public root of the build server, executes the whitelist commands within a secure root of the build server to generate named object files from proprietary source files, transfers the named object files to the public root, renames the object files into renamed object files according to the whitelist commands, and links the renamed object files to generate the module.
G06F 21/00 - Dispositions de sécurité pour protéger les calculateurs, leurs composants, les programmes ou les données contre une activité non autorisée
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
G06F 21/51 - Contrôle des utilisateurs, des programmes ou des dispositifs de préservation de l’intégrité des plates-formes, p. ex. des processeurs, des micrologiciels ou des systèmes d’exploitation au stade du chargement de l’application, p. ex. en acceptant, en rejetant, en démarrant ou en inhibant un logiciel exécutable en fonction de l’intégrité ou de la fiabilité de la source
G06F 21/52 - Contrôle des utilisateurs, des programmes ou des dispositifs de préservation de l’intégrité des plates-formes, p. ex. des processeurs, des micrologiciels ou des systèmes d’exploitation au stade de l’exécution du programme, p. ex. intégrité de la pile, débordement de tampon ou prévention d'effacement involontaire de données
G06F 16/16 - Opérations sur les fichiers ou les dossiers, p. ex. détails des interfaces utilisateur spécialement adaptées aux systèmes de fichiers
An apparatus including a secure module build center, configured generate modules corresponding to consumer computing systems that each run one of a plurality of operating system types and versions. The center has a coordination server that receives configuration and makefile data associated with one of the consumer computing systems, places the data in a queue, and provides a built module to the one of the consumer computing systems; and a build server that receives the data from the queue, and generates the built module based on commands within the makefile data.
G06F 21/00 - Dispositions de sécurité pour protéger les calculateurs, leurs composants, les programmes ou les données contre une activité non autorisée
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
G06F 21/57 - Certification ou préservation de plates-formes informatiques fiables, p. ex. démarrages ou arrêts sécurisés, suivis de version, contrôles de logiciel système, mises à jour sécurisées ou évaluation de vulnérabilité
G06F 21/55 - Détection d’intrusion locale ou mise en œuvre de contre-mesures
An apparatus for securely building a module for a consumer computing system, including a coordination server and a build server. The coordination server transmits an agent, where the agent executes on the consumer computing system, retrieves configuration and makefile data, and transmits the data back to the coordination server. The build server corresponds to the configuration data. The build server builds the module based on commands within the makefile data, where the build server extracts whitelist commands from the makefile data within a public root of the build server, executes the whitelist commands within a secure root of the build server to generate named object files from proprietary source files, transfers the named object files to the public root, renames the object files into renamed object files according to the whitelist commands, and links the renamed object files to generate the module.
G06F 21/00 - Dispositions de sécurité pour protéger les calculateurs, leurs composants, les programmes ou les données contre une activité non autorisée
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
G06F 21/57 - Certification ou préservation de plates-formes informatiques fiables, p. ex. démarrages ou arrêts sécurisés, suivis de version, contrôles de logiciel système, mises à jour sécurisées ou évaluation de vulnérabilité
H04L 12/24 - Dispositions pour la maintenance ou la gestion
G06F 21/54 - Contrôle des utilisateurs, des programmes ou des dispositifs de préservation de l’intégrité des plates-formes, p. ex. des processeurs, des micrologiciels ou des systèmes d’exploitation au stade de l’exécution du programme, p. ex. intégrité de la pile, débordement de tampon ou prévention d'effacement involontaire de données par ajout de routines ou d’objets de sécurité aux programmes
G06F 8/71 - Gestion de versions Gestion de configuration
Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.
G06F 15/173 - Communication entre processeurs utilisant un réseau d'interconnexion, p. ex. matriciel, de réarrangement, pyramidal, en étoile ou ramifié
H04L 12/24 - Dispositions pour la maintenance ou la gestion
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.
G06F 16/25 - Systèmes d’intégration ou d’interfaçage impliquant les systèmes de gestion de bases de données
G06F 16/178 - Techniques de synchronisation des fichiers dans les systèmes de fichiers
G06F 16/27 - Réplication, distribution ou synchronisation de données entre bases de données ou dans un système de bases de données distribuéesArchitectures de systèmes de bases de données distribuées à cet effet
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
87.
Systems and methods for documenting, analyzing, and supporting information technology infrastructure
Systems and methods of the present disclosure facilitate managing information technology (IT) infrastructure. The system can include a server configured to retrieve data records for first and second IT assets, each asset comprising at least one of a computing device, a software application, an end user, a business unit, a piece of networking hardware, or an agreement for an IT service. The server can select a template comprising a relationship between the first and second data records. The system can include a link generator configured to generate a different relationship, absent from the template, between the first and second data records. The system can include a search engine configured to identify third and fourth IT assets that satisfy the second relationship, determine an indices of completeness for the third and fourth IT assets, and rank the third and fourth IT assets based on the indices to generate an ordered list.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
G06F 8/71 - Gestion de versions Gestion de configuration
G06F 16/951 - IndexationTechniques d’exploration du Web
G06F 16/22 - IndexationStructures de données à cet effetStructures de stockage
The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Providing on-line non-downloadable software for generating and sending electronic mail, monitoring the status of the sent electronic mail, and generating reports of user actions taken with the sent electronic mail, managing marketing lead information, managing marketing groups, or managing email or website marketing initiatives
90.
Systems and methods for managing resource utilization in cloud infrastructure
The present disclosure relates to managing resource utilization in cloud service infrastructure. A device can monitor the cloud service. The cloud service can be configured with an automatic scaling function based on a threshold. The device can determine, based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold. The device can generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers. The device can transmit the instruction to the one or more servers via a second cloud application programming interface. The device can generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval. The device can provide the service ticket data structure to an electronic board.
This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.
42 - Services scientifiques, technologiques et industriels, recherche et conception
Produits et services
Computer services for IT security, namely the design, creation and development of security products for management, monitoring, analysis, reporting, alerting, and response systems; providing temporary use of online non-downloadable software to enable users to manage and maintain IT security systems; Computer Security Operations Center services, namely, on-site and remote management of the information technology (IT) systems of others and notification of related events and alerts, maintenance of computer software, computer systems and networks analysis, computer security threat analysis, computer forensic services, issue identification in the nature of diagnosing computer hardware and software problems, and computer security threat mitigation and remediation, when applicable, on end client hardware, inclusive of direct customer reporting and communications; Providing temporary use of online non-downloadable software for identification, reporting and display of IT security system components with highest risk with the ability to set custom scoring by end client; Providing temporary use of online non-downloadable computer security software for analysis and reporting on indicators of compromise through automation; Computer security threat analysis, namely, review from security experts at security operations centers to identify and respond to computer security events, removal of false positives, investigation into and forensic analysis of computer security events
93.
Systems and methods for updating the configuration of a cloud service
The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
Systems and methods of the present disclosure can facilitate managing a computing device. The computing device can be a managed device that is managed by a device management server. In some embodiments, the system includes a generation module and an interface module. The generation module may be configured to receive a site location for the computing device, identify an address of the device management server, and generate an optical representation of a configuration based on the site location and the address. The interface module may be configured to provide the optical representation to the computing device and receive a communication from the computing device, the communication corresponding to the configuration.
Systems and methods of the present disclosure facilitate providing a marketplace for accessories of a remote monitoring and management product. In some embodiments, the system may be configured to create a first user account for a first user with a first number of points, and a second user account for a second user with a second number of points. The system may obtain a first RMM accessory item (e.g., a monitor, a data view, an antivirus definition, a search, a report, a script, a system component, a plugin, a probe, or a definition) and a corresponding price. Responsive to receiving an indication of interest, the system may transmit the first RMM accessory item to the second user, add to the first number of points a first multiplier times the price, and subtract from the second number of points a second multiplier times the price.
41 - Éducation, divertissements, activités sportives et culturelles
Produits et services
Arranging and conducting educational congresses; Arranging and conducting business seminars in the field of computer systems integration services; Conducting workshops and seminars in the field of computer systems integration services
97.
Project scheduling and management system that uses product data with product classes
Systems and methods of the present disclosure facilitate scheduling and managing a project. In some embodiments, the system includes a quoting module, a product data module, and a project planning module executing on at least one processor of a server. The product data module may be configured to store at least one product. The product stored in the project module may have a product class indicating that the product is a labor product, parts product, or agreements product. The system may be configured to copy products from the product data module to the quoting module. The system may be configured to also copy products from the product data module to the project planning module, and generate tasks for the project planning module based on the products.
G06F 3/00 - Dispositions d'entrée pour le transfert de données destinées à être traitées sous une forme maniable par le calculateurDispositions de sortie pour le transfert de données de l'unité de traitement à l'unité de sortie, p. ex. dispositions d'interface
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
98.
Systems and methods for interfacing between a sales management system and a project planning system
The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.
G06Q 10/06 - Ressources, gestion de tâches, des ressources humaines ou de projetsPlanification d’entreprise ou d’organisationModélisation d’entreprise ou d’organisation
G06Q 30/06 - Transactions d’achat, de vente ou de crédit-bail
41 - Éducation, divertissements, activités sportives et culturelles
Produits et services
[ Printed educational materials in the field of business management ] [ Business management consulting, strategic planning and business advisory services provided to managed service providers and IT industry vendors ] Educational services, namely, conducting classes and peer group workshops in the field of business development and distribution of course and educational materials in connection therewith; Providing education courses in the field of business management offered through online, non-downloadable videos and instructor assistance
09 - Appareils et instruments scientifiques et électriques
Produits et services
Computer software for administration of computer networks; computer software for providing a database in the field of business enterprise report processing to upload business data and provide statistical analysis; computer software for managing business enterprise functionality, namely, business enterprise software for messaging, database management, and for connecting network users
