Produits et services

SaaS (Software as a Service) search and analytics platform for public safety agencies that continuously monitors authorized communications in real time and provides link analysis and lexical analysis of data

Produits et services

SaaS (Software as a Service) search and analytics platform for public safety agencies that continuously monitors authorized communications in real time and provides link analysis and lexical analysis of data

Produits et services

SaaS (Software as a Service) search and analytics platform for public safety agencies that continuously monitors authorized communications in real time and provides link analysis and lexical analysis of data

Produits et services

SaaS (Software as a Service) search and analytics platform for public safety agencies that continuously monitors authorized communications in real time and provides link analysis and lexical analysis of data

Produits et services

SaaS (Software as a Service) search and analytics platform for public safety agencies that continuously monitors authorized communications in real time and provides link analysis and lexical analysis of data

Produits et services

SaaS (Software as a Service) search and analytics platform for public safety agencies that continuously monitors authorized communications in real time and provides link analysis and lexical analysis of data

Produits et services

SaaS (Software as a Service) focused on scalable search and analytics to enhance public safety by monitoring authorized correctional facility communications and allow quick searching for critical information

Produits et services

SaaS (Software as a Service) focused on scalable search and analytics to enhance public safety by monitoring authorized correctional facility communications and allow quick searching for critical information

Produits et services

SaaS (Software as a Service) focused on scalable search and analytics to enhance public safety by monitoring authorized correctional facility communications and allow quick searching for critical information

Abrégé

The QUERY PROCESSING AND VISUALIZATION APPARATUSES, METHODS AND SYSTEMS (“QPAV”) provides a platform that, in various embodiments, is configurable to receive, evaluate, and respond to queries over collections of structured and unstructured data, such as call records having associated metadata. Implementations provide for the generation of graphical representations of call networks, comprising nodes and links, in response to a received query which may comprise terms spoken in one or more call transcripts. The visual representation of query results may be enhanced by metadata, and may be configurable by the user to highlight particular connections, behaviors, or other insights associated with callers in the network.

Classes IPC  ?

• G06F 16/338 - Présentation des résultats des requêtes
• G06F 16/31 - IndexationStructures de données à cet effetStructures de stockage

Abrégé

The QUERY PROCESSING AND VISUALIZATION APPARATUSES, METHODS AND SYSTEMS, QPAV, provides a platform that, in various embodiments, is configurable to receive, evaluate, and respond to queries over collections of structured and unstructured data, such as call records having associated metadata. Implementations provide for the generation of graphical representations of call networks, comprising nodes and links, in response to a received query which may comprise terms spoken in one or more call transcripts. The visual representation of query results may be enhanced by metadata, and may be configurable by the user to highlight particular connections, behaviors, or other insights associated with callers in the network.

Classes IPC  ?

• G06F 16/90 - Détails des fonctions des bases de données indépendantes des types de données cherchés
• G06F 18/2323 - Techniques non hiérarchiques basées sur la théorie des graphes, p. ex. les arbres couvrants de poids minimal [MST] ou les coupes de graphes
• H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur

Abrégé

The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.

Classes IPC  ?

• H04M 3/22 - Dispositions de supervision, de contrôle ou de test
• G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
• G06F 16/64 - NavigationVisualisation à cet effet
• G06F 16/683 - Recherche de données caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement utilisant des métadonnées provenant automatiquement du contenu
• G06F 16/687 - Recherche de données caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement utilisant des informations géographiques ou spatiales, p. ex. la localisation

Abrégé

The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.

Classes IPC  ?

• H04M 3/22 - Dispositions de supervision, de contrôle ou de test
• G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
• G06F 16/64 - NavigationVisualisation à cet effet
• G06F 16/683 - Recherche de données caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement utilisant des métadonnées provenant automatiquement du contenu
• G06F 16/687 - Recherche de données caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement utilisant des informations géographiques ou spatiales, p. ex. la localisation

Abrégé

The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.

Classes IPC  ?

• H04M 3/22 - Dispositions de supervision, de contrôle ou de test
• G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
• G06F 16/683 - Recherche de données caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement utilisant des métadonnées provenant automatiquement du contenu
• G06F 16/687 - Recherche de données caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement utilisant des informations géographiques ou spatiales, p. ex. la localisation
• G06F 16/64 - NavigationVisualisation à cet effet