Advances in computing and communication performance are commonly followed by applications that utilize such advances. Electronic conferences comprising audio and video may tax even the most advanced network and computing platforms when sufficient demand is placed on the conference. Accordingly, utilizing conference resources effectively and efficiently remains a concern. By allocating participating devices to either a push-to-talk group or a non-push to talk group, conference participants may selectively be enabled to contribute freely or limited to observe the conference. As a result, resources required to receive conference content from the participating devices may be allocated only to those that warrant such an allocation and not waste allocated resources that are not, or not currently, contributing to the conference content.
Embodiments disclosed herein provide systems, methods, and computer readable media for a segmented video codec for high resolution and high frame rate video. In a particular embodiment, a method of encoding a composite video stream provides identifying a first portion of an image of a video stream for encoding using first parameters and a second portion of the image of the video stream for encoding using second parameters. The method further provides segmenting the first portion of the image into one or more first tiles and the second portion of the image into one or more second tiles. The method further provides encoding the first tiles using the first parameters and the second tiles using the second parameters and, after the encoding, combining the first tiles and the second tiles into the composite video stream.
H04B 1/66 - Détails des systèmes de transmission, non couverts par l'un des groupes Détails des systèmes de transmission non caractérisés par le milieu utilisé pour la transmission pour réduire la largeur de bande des signauxDétails des systèmes de transmission, non couverts par l'un des groupes Détails des systèmes de transmission non caractérisés par le milieu utilisé pour la transmission pour améliorer l'efficacité de la transmission
H04L 65/60 - Diffusion en flux de paquets multimédias
H04N 19/20 - Procédés ou dispositions pour le codage, le décodage, la compression ou la décompression de signaux vidéo numériques utilisant le codage d'objets vidéo
H04N 19/17 - Procédés ou dispositions pour le codage, le décodage, la compression ou la décompression de signaux vidéo numériques utilisant le codage adaptatif caractérisés par l’unité de codage, c.-à-d. la partie structurelle ou sémantique du signal vidéo étant l’objet ou le sujet du codage adaptatif l’unité étant une zone de l'image, p. ex. un objet
H04N 19/12 - Sélection parmi plusieurs transformées ou standards, p. ex. sélection entre une transformée en cosinus discrète [TCD] et une transformée en sous-bandes ou sélection entre H.263 et H.264
H04N 19/167 - Position dans une image vidéo, p. ex. région d'intérêt [ROI]
3.
Automatic joining of simultaneous outgoing and incoming calls that have the same far-end caller ID
Endpoints, such as telephones, on a communication network may request an interactive communication with another endpoint. While the request is being processed, the calling endpoint may receive a call from the called endpoint. Systems and methods are provided that automatically allow one endpoint to accept the incoming call, such as by joining the two calls, and terminating their outbound call. As a result, endpoints attempting to call each other may be connected with a single call without requiring any endpoint to be routed to voicemail due to their called endpoint being busy. Additionally, arbitration rules may be provided to resolve any “race condition” where both endpoints would otherwise each accept or each decline their incoming call.
Video conferences are a common occurrence in many business, academic, and other settings. Systems and methods provided herein enable a participant of a video conference, who has an impairment or disability, such as to hearing, speech, or vision, to have that impairment or disability mitigated by automatically detecting and implementing mitigating actions to the participants local device and/or the devices of the remote participants.
G06K 9/00 - Méthodes ou dispositions pour la lecture ou la reconnaissance de caractères imprimés ou écrits ou pour la reconnaissance de formes, p.ex. d'empreintes digitales
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
5.
Fault detection and management in a real-time communication
Electronic conferences are a common method of conducting a meeting when the participants are not at the same location. When a conference drops a portion of the audio, such carrying speech from a speaker, participants may be excluded from the full content of the conference. By having a device associated with a speaking participant convey both audio and generated text from the speech provided by the speaking participant, a server may be able to determine that speech is missing from the audio portion and automatically insert text content. As a result, poor audio quality may be mitigated with text and omitting unwanted text when the audio quality is sufficient.
Agents of a contact center may utilize a text channel (e.g., text chat, email, etc.) to communicate with a customer. A processor monitors the keystrokes entered by the agent. If the agent is found to have entered keystrokes beyond a previously determined threshold, and subsequently deleted the resulting test and replaced it with another test, a deficiency may be determined to be present. When a deficiency is present, the processor may initiate a remediation action.
Electronic conferences often comprise a mixture of on-site and remote participants. A moderator may selectively engage remote participants for full-duplex interactions, such in response to the remote participant “raising their hand” to signal a question or desire to speak. Systems and methods are provided to enable a moderator to utilize natural speech to be utilized as voice commands, and with no other input, to cause a remote participant to be unmuted, enabling full-duplex for the associated remote terminal, and when the question is done, re-muted and thereby returned to half-duplex.
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
H04L 5/16 - Systèmes semi-duplexCommutation duplex-simplexTransmission de signaux de rupture
8.
Hybrid architecture for transcription of real-time audio based on event data between on-premises system and cloud-based advanced audio processing system
Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream.
During a Session Initiation Protocol dialog setup, a media gateway or container executes or initiates two or more applications that provide features during a conference call. The applications are applied to messages or data in the conference call based on a sequence order established during the setup of the conference call. The sequence order and the application identities are stored in a shared database. When a failure occurs during the conference call, the applications are reestablished in the reconstructed or reestablished conference call. The application reconstruction includes reinitiating the applications with the same sequence as previously established before the failure. As such, the user has the same features applied in the same way before and after the failure, which improves the systems performance and expected operation.
The technology disclosed herein enables an endpoint system to present a visual indicator that user communications have been suspended. In a particular embodiment, a method includes exchanging audio user communications for the communication between the first endpoint system and a second endpoint system. At the first endpoint system, the method includes determining that the second endpoint system caused a suspension of the audio user communications and providing a first visual indicator of the suspension.
H04M 3/428 - Dispositions pour placer des appels entrants en attente
G08B 5/22 - Systèmes de signalisation optique, p. ex. systèmes d'appel de personnes, indication à distance de l'occupation de sièges utilisant une transmission électriqueSystèmes de signalisation optique, p. ex. systèmes d'appel de personnes, indication à distance de l'occupation de sièges utilisant une transmission électromécanique
G08B 5/36 - Systèmes de signalisation optique, p. ex. systèmes d'appel de personnes, indication à distance de l'occupation de sièges utilisant une transmission électriqueSystèmes de signalisation optique, p. ex. systèmes d'appel de personnes, indication à distance de l'occupation de sièges utilisant une transmission électromécanique utilisant des sources de lumière visible
A video stream of image or a first video stream generated by a first application is captured by a second application. The first and the second application run on the same device. The first video stream or a video stream generated from the image of the first application is sent from a first communication device by the second application to a second communication device. A second video stream that is generated by the second application is sent to the second communication device too. The first video stream and the second video stream are transmitted to the second communication device and there displayed.
Workplace safety is a principal concern in many environments. Protecting user ears from damage due to extended exposure to unacceptably high sound volume serves as an important component to workplace safety. Monitoring a device, such as a phone, utilized by a user often provides an incomplete picture of the sound level presented to the user. As provided herein, monitoring a user's sound exposure on one device may cause the sound level presented to the user from a second device to become limited. Additionally, over time the sound level limits may be adjusted based on the cumulative historic sound exposure. As a result, the user may avoid exposure to unacceptably high sound levels originating from more than one source and/or over an extended period of time.
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for predicting the subject, logistics, and resources of associated with a communication event. Predictions and suggestions can occur prior to, during, or in response to communication events. The user can confirm the prediction or suggestion via user input such as a click or a voice command. The system can analyze past behavior patterns with respect to the subject, logistics and resources of communication events, followed by preparing ranked listings of which subjects, logistics, and resources are most likely to be used in a given situation. The predicted logistics may then include people to invite, time and date of the meeting, its duration, location, and anything else useful in helping potential participants gather together. The resources may include files attached, files used, communication event minutes, recordings made, Internet browsers and other programs which may be utilized by the user.
H04L 12/911 - Contrôle d’admission au réseau et allocation de ressources, p.ex. allocation de bande passante ou renégociation en cours de communication
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
14.
Distributed ledger and blockchain to confirm validity of call recordings
A conference call is recorded. For example, a voice conference call between a group of users is recorded. Information about the recording of the conference call is identified. For example, a date, a time, a length, an agenda, and a list of participants are identified for the conference call. A block is added to a blockchain with the information about the recording of the conference call. The blockchain with the information about the recording of the conference call is sent to a distributed ledger. The distributed ledger is where copies of the blockchain are stored on multiple nodes on one or more networks. By having multiple copies distributed in one or more networks, it is much more difficult to remove all the information that the conference call actually took place.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
H04L 9/06 - Dispositions pour les communications secrètes ou protégéesProtocoles réseaux de sécurité l'appareil de chiffrement utilisant des registres à décalage ou des mémoires pour le codage par blocs, p. ex. système DES
G06F 16/27 - Réplication, distribution ou synchronisation de données entre bases de données ou dans un système de bases de données distribuéesArchitectures de systèmes de bases de données distribuées à cet effet
According to one embodiment, facilitating communications through a communication device can comprise monitoring, by the communication device, one or more environmental sensors of the communication device including at least one sensor collecting biometric information. A presence of one or more people can be detected by the communication device based on the monitoring or the one or more environmental sensors and the detected one or more people can be identified by the communication device based at least in part on input from the one or more environmental sensors. One or more possible actions related to communications through the communication device can be determined by the communication device based on the identified one or more people. A user interface including a prompt for at least one of the determined one or more possible actions related to communications through the communication device can then be provided.
The methods and systems of the present disclosure can set at least one threshold for properties of at least one sound, where the at least one threshold comprises a first threshold, and where the at least one sound comprises a first sound received at a first device; monitor changes in properties of the first sound over time at the first device; detect a first violation of the first threshold for the first sound; and provide a first notification based on the detection of the first violation.
G10L 25/21 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes caractérisées par le type de paramètres extraits les paramètres extraits étant l’information sur la puissance
Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04W 8/18 - Traitement de données utilisateur ou abonné, p. ex. services faisant l'objet d'un abonnement, préférences utilisateur ou profils utilisateurTransfert de données utilisateur ou abonné
H04L 65/1069 - Établissement ou terminaison d'une session
H04L 65/80 - Dispositions, protocoles ou services dans les réseaux de communication de paquets de données pour prendre en charge les applications en temps réel en répondant à la qualité des services [QoS]
H04L 65/65 - Protocoles de diffusion en flux de paquets multimédias, p. ex. protocole de transport en temps réel [RTP] ou protocole de commande en temps réel [RTCP]
Complex systems, such as those comprising processing, data storage, and communication resources for processing a plurality of communication and data processing events and types of events, are often caught unaware of outside events or how to respond to such outside events. Providing a system that self-configures in response to external events enables such systems to be proactive in their operations to address increased activity and/or types of activity in response to an external event. The system then self-evaluates, which may identify overages or shortfalls, such that the system self-learns and response more appropriately over time.
H04L 12/24 - Dispositions pour la maintenance ou la gestion
H04L 12/911 - Contrôle d’admission au réseau et allocation de ressources, p.ex. allocation de bande passante ou renégociation en cours de communication
H04L 12/919 - Attribution dynamique de ressources, p.ex. renégociation en cours de communication demandée par l’utilisateur ou sur changement de l’état du réseau demandé par le réseau initiée par l’extrémité source
G06F 11/34 - Enregistrement ou évaluation statistique de l'activité du calculateur, p. ex. des interruptions ou des opérations d'entrée–sortie
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
The methods and systems of the present disclosure can monitor, by a microprocessor of a first device, changes in pressure over time at the first device; detect, by the microprocessor, a first measurement in the pressure over time; and provide, by the microprocessor, a first alert based on the detection of the first measurement.
Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
A video- and/or audio-enabled communication system includes a processor, coupled with a camera, the camera acquiring an image of an object of interest during a video communication session involving multiple participants and a computer readable medium comprising instructions that cause the processor to perform automatically an action in response to and related to a sensed context during the video communication session. The action can be one or more of retrieve or provide content of interest to one or more of the participants, join a third party to the video communication session, recommend that a further action be performed by the processor, and schedule an activity involving one or more of the participants.
Placing calls in a non-disturbing manner that includes receiving, by a communication server from a caller endpoint device, a request to place a call to a called endpoint device, wherein the request comprises an indication that the called endpoint device is to be notified about the call in a non-disturbing manner. The communication server also receives from the caller endpoint device, a time period for which a user of the caller endpoint device is available to receive a callback from the called endpoint device, a context associated with the call. Then, the communication server can forward to the called endpoint device, the call, wherein the call includes the time period and the context associated with the call.
A first Session Initiation Protocol (SIP) INVITE message is received to establish a communication session where a communication application, in a first communication endpoint that is used to establish the communication session has been suspended or is not running. A first message is sent that causes the communication application to become active. A second message is received from that indicates that the communication application is active. Various processes are then used to establish the communication session with the previously suspended or not running communication application.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 29/08 - Procédure de commande de la transmission, p.ex. procédure de commande du niveau de la liaison
Embodiments disclosed herein provide systems, methods, and computer-readable media for detecting disturbances in a media stream from a participant on a communication. In a particular embodiment, a method provides receiving biometric information indicating a motion of the participant and determining that the motion indicates a visual disturbance in a video component of the first media stream. The method further provides identifying the visual disturbance in the video component of the first media stream and removing the visual disturbance from the video component of the first media stream.
G06K 9/00 - Méthodes ou dispositions pour la lecture ou la reconnaissance de caractères imprimés ou écrits ou pour la reconnaissance de formes, p.ex. d'empreintes digitales
According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
G06F 3/0481 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect
H04S 7/00 - Dispositions pour l'indicationDispositions pour la commande, p. ex. pour la commande de l'équilibrage
G06F 16/60 - Recherche d’informationsStructures de bases de données à cet effetStructures de systèmes de fichiers à cet effet de données audio
G06F 16/68 - Recherche de données caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement
Examples disclosed herein provide methods and systems for selecting Internet Protocol addresses for Session Initiation Protocol (SIP) communications. In at least one implementation, a method of operating a communication network utilizing a session initiation protocol (SIP) is provided. The method performed within a second communication device includes receiving a SIP invite from a first communication device, and determining a source IP address for the second communication device, using an IP address for a third communication device as a destination address within a source address selection algorithm (SASA) function. The method further includes adding a Via header within the SIP invite to include the SASA determined source IP address for the second communication device, adding a Record-Route header within the SIP invite to include the SASA determined source IP address for the second communication device, and transferring the modified SIP invite to the third communication device.
H04L 29/12 - Dispositions, appareils, circuits ou systèmes non couverts par un seul des groupes caractérisés par le terminal de données
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 12/741 - Traitement de l'adressage d’en-tête pour le routage, p.ex. table de correspondance
H04L 12/911 - Contrôle d’admission au réseau et allocation de ressources, p.ex. allocation de bande passante ou renégociation en cours de communication
28.
Alternative network address type (ANAT) encoding and media interworking
To deal with ANAT/IP version incompatibility, a communication endpoint registers with a communication system using a SIP REGISTER message. For example, the communication endpoint registers when it boots up. The SIP REGISTER message indicates that the communication endpoint: does not support the Alternative Network Address Type (ANAT) protocol or is one of IPV4 intolerant or IPV6 intolerant. When a SIP INVITE message is received with a Session Description Protocol (SDP) offer that comprises the ANAT protocol or an IP address that is opposite of the IP version intolerance of the communication endpoint, a 4XX SIP response message is sent to the sender of the SIP INVITE to indicate the incompatibility. In response, to receiving the 4XX SIP response message, the SIP INVITE is modified to be compatible with the capabilities of the communication endpoint.
Workplace safety is a principal concern in many environments. Protecting user ears from damage due to extended exposure to unacceptably high sound volume serves as an important component to workplace safety. Monitoring a device, such as a phone, utilized by a user often provides an incomplete picture of the sound level presented to the user. As provided herein, monitoring a user's sound exposure on one device may cause the sound level presented to the user from a second device to become limited. Additionally, over time the sound level limits may be adjusted based on the cumulative historic sound exposure. As a result, the user may avoid exposure to unacceptably high sound levels originating from more than one source and/or over an extended period of time.
An image (e.g., a picture) is received from a communication device. The image has associated metadata that is captured while the image is taken. For example, the metadata may be a location, a date, and a time of the picture. One or more object(s) (e.g., a car) along with characteristics of the object(s) in the image are identified. For example, a characteristic may be an action associated with the object, such as a person is running. In response to analyzing the one or more objects for the one or more characteristics in conjunction with the metadata, one or more potential workflows are determined (e.g., a workflow to call the police). A list that identifies the one or more potential workflows is sent to the communication device. Input to select one of the one or more workflows is received, which initiates the selected workflow.
G06K 9/00 - Méthodes ou dispositions pour la lecture ou la reconnaissance de caractères imprimés ou écrits ou pour la reconnaissance de formes, p.ex. d'empreintes digitales
31.
Internet protocol address selection in session initiation protocol communications
Examples disclosed herein provide methods and systems for selecting Internet Protocol addresses for Session Initiation Protocol (SIP) communications. In at least one implementation, a method of operating a first communication device includes applying a source address selection algorithm to determine at least one source Internet Protocol (IP) address for the first communication device, and transferring a communication invite that indicates the at least one source IP address. The method further provides, receiving, from a second communication device, a response to the invite that indicates at least one IP address for the second communication device, applying SASA to the at least one IP address to determine a third source IP address for the first communication device, and initiating a communication with the second communication device using the third source IP address.
H04L 29/08 - Procédure de commande de la transmission, p.ex. procédure de commande du niveau de la liaison
H04L 12/721 - Procédures de routage, p.ex. routage par le chemin le plus court, routage par la source, routage à état de lien ou routage par vecteur de distance
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 29/12 - Dispositions, appareils, circuits ou systèmes non couverts par un seul des groupes caractérisés par le terminal de données
32.
Detection and auto-correction of talk path problems in communication sessions
Statistics of a media stream of a communication session are received from one or more communication devices involved in the communication session. The statistics are from various communication devices that are involved in the media stream of the communication session. A determination is made to see if at least one of the statistics from one of the communication devices meets a threshold. In response to the at least one of the statistics meeting the threshold, a message is sent to dynamically change a configuration the media stream of the communication session while the communication session is still active. For example, the message may be to switch to a different media server in order to improve the quality of the media stream.
A speech recognizer performs speech recognition on a spoken name supplied by a user, producing a list of possible matches and corresponding confidence scores, by comparing a packetized voice stream of a spoken name to a plurality of stored phonemes that represent users' text names. If the top scoring match for a spoken name does not correctly identify the spoken name or if the spoken name's confidence score is below a first threshold, the user name is flagged to the system administrator as having a potential speech recognition problem. The results of the speech recognition are used to suggest names whose spelling may need to be adjusted to resolve the speech recognition problem. During production, a low threshold for rejecting speech recognition results can be adjusted downwards for names that produced low scores during testing. Heuristics are presented for re-testing only a subset of names when the set of names is changed.
G10L 15/06 - Création de gabarits de référenceEntraînement des systèmes de reconnaissance de la parole, p. ex. adaptation aux caractéristiques de la voix du locuteur
G10L 13/00 - Synthèse de la paroleSystèmes de synthèse de la parole à partir de texte
G10L 15/01 - Estimation ou évaluation des systèmes de reconnaissance de la parole
G10L 25/51 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation
G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
G10L 15/22 - Procédures utilisées pendant le processus de reconnaissance de la parole, p. ex. dialogue homme-machine
34.
System and method for enhancing video conferencing experience via a moving camera
The present disclosure is directed to a video-enabled communication system that can include a camera to acquire an image of an object of interest (such as a local participant) during a video communication session and a control unit, coupled with the camera. The control unit causes movement of the camera from a first spatial location to a second spatial location relative to a selected point of reference to enable the camera to capture different images for display, by a remote display device, to a remote participant to the video communication session.
A video- and/or audio-enabled communication system includes a processor, coupled with a camera, the camera acquiring an image of an object of interest during a video communication session involving multiple participants and a computer readable medium comprising instructions that cause the processor to perform automatically an action in response to and related to a sensed context during the video communication session. The action can be one or more of retrieve or provide content of interest to one or more of the participants, join a third party to the video communication session, recommend that a further action be performed by the processor, and schedule an activity involving one or more of the participants.
Embodiments of the disclosure are directed to a call reconstruction server. This server can act as a signaling anchor for various SIP UAs involved in the session and can be included in the signaling path between UAs. More specifically, the reconstruction server can insert an identifier such as a Uniform Resource Identifier (URI) into the headers of SIP signaling messages exchanged between UAs during initiation of a session such as a call or conference. These identifiers can be used to insert the reconstruction servers into the path of the session in a way that “bookends” the other servers and/or processes in the session between the UAs. When one of these servers and/or processes restarts, the reconstruction servers can initiate a reconstruction process that rebuilds the session without relying on specially adapted UAs.
The present disclosure is directed to a video-enabled communication system that comprises a control unit, coupled with a camera, the camera acquiring an image of a local participant to provide to a remote participant during a video communication session. A microprocessor in the control unit executes an audio controller that causes the microprocessor to control, based on audio information collected by the control unit, movement and/or pan and/or tilt of a camera at a remote endpoint of the remote participant to capture a selected image of the remote participant for display to the local participant. The control unit can operate in multiple operating modes depending on the context of the video conference.
A video communication system that includes a computer readable medium and a processor, coupled with a wide angle and high resolution digital camera and the computer readable medium. The processor causes the wide angle and high resolution digital camera to acquire a digital image of a local participant during a video communication session. The processor extracts a first image of a first set of objects and a second image of a second set of objects from the digital image and provides the extracted first and second images to a remote endpoint for display to another participant.
A video-enabled communication system that includes a processor, coupled with a camera, the camera acquiring an image of an object of interest during a video communication session and a computer readable medium, coupled with the processor, comprising instructions that cause the processor to select a reflected image of the object of interest for use in providing image information to a remote endpoint for display to another participant, wherein the reflected image is a reflection of the object of interest in a mirror having a line-of-sight to the camera.
Embodiments provide systems and methods for exchanging media through an edge server between different communication networks. More specifically, embodiments of the present disclosure provide systems and methods for establishing and conducting voice and/or video communications between one or more parties on a private network, such as within an enterprise, and one or more parties on a different network such as another private network or an open network such as the Internet using an edge server of the enterprise network. This edge server, also referred to herein as a Session Border Controller (SBC), can be adapted to allow media packets to traverse through a port typically kept open by enterprise firewalls and used for other data exchanges such as HyperText Transfer Protocol (HTTP) data traffic. The SBC can also provide multiplexing and demultiplexing of media streams through the same port and address to traverse firewalls between the different communication networks.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 65/1069 - Établissement ou terminaison d'une session
A conference system is provided with enhanced settings capabilities. A controller can poll for settings at each endpoint in a conference system and be able via the video stream to selectively display and compare settings among the endpoints. One location can push its settings to one or more locations to overcome failures or degradation in the conference. The settings between different controllers may be rationalized via a common denominator method or tabular method to build a knowledge of how to configure conferences and to automate responses to problems.
H04L 1/18 - Systèmes de répétition automatique, p. ex. systèmes Van Duuren
G06F 11/14 - Détection ou correction d'erreur dans les données par redondance dans les opérations, p. ex. en utilisant différentes séquences d'opérations aboutissant au même résultat
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
Embodiments disclosed herein provide systems, methods, and computer readable media for synchronizing algorithmic state data with audio trace signals. In a particular embodiment, a method provides processing digital audio data linearly in the time domain using a digital audio processing algorithm. The method further provides determining the digital algorithmic state data comprising an output state of the digital audio processing algorithm at each of a plurality of time instances during the processing of the digital audio data. Also, the method provides aligning the digital algorithmic state data in the time domain with a trace of the digital audio data.
A method, system, and phonetic search engine are described that enable phonetic searches to have increased relevancy to the searcher. Specifically, phonetic searches on a database containing phonetically-searchable content can have one or more phonetically-confusable terms included therein, thereby creating search results that more faithfully reflect the search terms used during the phonetic search of the database.
A video-enabled communication system includes a camera to acquire an image of a local participant during a video communication session and a control unit that selects a lighting configuration for the local participant to be captured by the camera for provision to a remote endpoint for display to another participant. The lighting configuration selection is based on information describing a local participant or context of the video communication session. The processor conditions a change from providing, to the remote participant endpoint for display, a first image captured under a first lighting configuration selected at a first time to a second image captured under a different lighting configuration selected at a second time upon a difference between the first and second times having at least a threshold magnitude.
G06K 9/00 - Méthodes ou dispositions pour la lecture ou la reconnaissance de caractères imprimés ou écrits ou pour la reconnaissance de formes, p.ex. d'empreintes digitales
A request to establish a communication session between the first communication endpoint and a second communication endpoint is received. For example, the request may be a Session Initiation Protocol (SIP) INVITE message to establish a voice communication session. A security classification for the communication session is determined. For example, the determined security classification may be that the call is top secret or unclassified. The security classification is not based on whether the communication session is solely encrypted. The security classification is inserted into the request to establish the communication session. The request to establish the communication session with the security classification is sent to the second communication endpoint. This allows the second endpoint to display the security classification. A similar process is used in a response to the request to establish the communication session to convey the security classification to the first communication endpoint.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 29/08 - Procédure de commande de la transmission, p.ex. procédure de commande du niveau de la liaison
46.
Call preservation for multiple legs of a call when a primary session manager fails
In response to a failure of a SIP dialog between a first communication endpoint and a first communication application (i.e., when a session manager fails), a first Session Initiation Protocol (SIP) INVITE with replaces header message received from the first communication endpoint. The first SIP INVITE with replaces header message comprises a Session Description Protocol (SDP) offer and a first request Universal Resource Identifier (URI) that identifies the first communication application. In response to receiving the first SIP INVITE with replaces header message, a second SIP INVITE with replaces header message is sent to a second communication application. The second SIP INVITE with replaces header message is used to reestablish all the SIP failed dialogs in order to reestablish the original communication session and reestablish the original media stream.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 29/14 - Contre-mesures pour remédier à un défaut
47.
Session initiation protocol call preservation based on a network failure
To reestablish a media stream, first and second SIP INVITE with replaces header messages are received by an application from a first and second communication endpoint respectively. The SIP INVITE with replaces header messages comprises a first Session Description Protocol (SDP) offer that are each based a change of a network address used by the respective communication endpoint. In response to receiving one or both of the SIP INVITE with replaces header messages, the application, depending on implementation, sends one of a first SIP 200 OK message with a fabricated SDP answer or sends a SIP 480 temporarily unavailable message that does not comprise a SDP offer. This initiates the process of reestablishing the media stream on new network without dropping the communication session.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 29/14 - Contre-mesures pour remédier à un défaut
48.
Sign language communication with communication devices
Implementations enable conversations between operators of communication devices who use sign language and other operators who don't. A method may include receiving images of first sign language gestures captured by a camera of a first communication device, converting the first sign language gestures into first text, transmitting the first text to a second communication device, receiving second text from the second communication device, and converting the second text into images of second sign language gestures made by an avatar. The method may also include operating the camera to capture the images of the first sign language gestures and presenting the images of the second sign language gestures on a display of the first communication device. The method may further include receiving first speech captured at the second communication device, converting the first speech into third text, and then into images of third sign language gestures made by the avatar.
G06F 17/28 - Traitement ou traduction du langage naturel
G06K 9/00 - Méthodes ou dispositions pour la lecture ou la reconnaissance de caractères imprimés ou écrits ou pour la reconnaissance de formes, p.ex. d'empreintes digitales
G10L 21/10 - Transformation en information visible
G06F 3/01 - Dispositions d'entrée ou dispositions d'entrée et de sortie combinées pour l'interaction entre l'utilisateur et le calculateur
G06F 3/14 - Sortie numérique vers un dispositif de visualisation
G09B 21/00 - Moyens d'enseignement ou de communication destinés aux aveugles, sourds ou muets
G10L 21/06 - Transformation de la parole en une représentation non audible, p. ex. visualisation de la parole ou traitement de la parole pour les aides tactiles
49.
System and method for processing digital images during videoconference
A video communication system that includes a computer readable medium and a processor, coupled with a wide angle and high resolution digital camera and the computer readable medium. The processor causes the wide angle and high resolution digital camera to acquire a digital image of a local participant during a video communication session. The processor extracts a first image of a first set of objects and a second image of a second set of objects from the digital image and provides the extracted first and second images to a remote endpoint for display to another participant.
An automated method and system is provided for resolving conflicts in presence and availability information stored at differing network nodes and configuring interparty communications.
A fingerprint is received from a communication endpoint. The fingerprint is based on a hardware identifier of the communication endpoint. For example the fingerprint may be based on a Media Access Control (MAC) address of the communication endpoint. A request for an emergency call from the communication endpoint is received that also includes the fingerprint. For instance, a user may initiate a 911 call from the communication endpoint. The emergency call is established. After the emergency call is disconnected, a request for an emergency call back is received. For example, if the emergency call prematurely disconnected, the emergency call back is initiated. The request for the emergency call back is routed to the communication endpoint based on the fingerprint to ensure that the emergency call is properly completed.
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
H04L 29/08 - Procédure de commande de la transmission, p.ex. procédure de commande du niveau de la liaison
An Address Resolution Protocol (ARP) process receives a first Internet Protocol (IP) address that is associated with a Media Access Control (MAC) address of a communication endpoint. A first Session Initiation Protocol (SIP) INVITE for an emergency call request is received from the communication endpoint. The ARP process receives a second IP address that is associated with the MAC address of the communication endpoint. A second SIP INVITE is received that is a request for an emergency call back. The second SIP INVITE is routed to the communication endpoint based on the second IP address associated with the MAC address of the communication endpoint to reestablish the emergency call with the communication endpoint.
A device, system, and method use predictive analytics based on an application-centric approach. The method includes receiving a request from an interactive application interacting with a user utilizing a user device for action data indicating an action to be taken by the interactive application during a session with the user device, the request generated by the interactive application based on a decision point associated with the interactive application. The method includes receiving from the interactive application session data associated with the session and the user device. The method includes determining scoring package data associated with the request based on the session data, the scoring package data comprising a predictive model indicative of a plurality of actions to be performed by the interactive application. The method includes generating the action data based on the scoring package data and transmitting the action data to the interactive application.
A system and method for collaborative online desktop sharing is described, wherein a teacher can view the teacher's own desktop as well as the desktop(s) of the teacher's student(s), and the student(s) can see their own desktop as well as the teacher's desktop. As a result, the teacher and student(s) can monitor each other's screens, thus allowing the students to follow a teacher's on-screen actions in real time or near real time and allowing the teacher to ensure that student's are successfully completing demonstrated tasks.
G09B 5/02 - Matériel à but éducatif à commande électrique avec présentation visuelle du sujet à étudier, p. ex. en utilisant une bande filmée
G06F 3/14 - Sortie numérique vers un dispositif de visualisation
H04N 21/4788 - Services additionnels, p. ex. affichage de l'identification d'un appelant téléphonique ou application d'achat communication avec d'autres utilisateurs, p. ex. discussion en ligne
55.
Dissemination of quality of service information in a distributed environment
A request to subscribe to QoS information is received from a monitoring element. A monitoring element may be a centralized communication system, such as a Private Branch Exchange (PBX). The QoS information is from a plurality of network elements at a plurality of locations. A network element may be, for example, a communication endpoint, a router, a media server, and/or the like. The QoS information is based on a location map that includes information for the plurality of locations. The plurality of locations are controlled by separate communication systems. A determination is made whether a threshold for the QoS information has been reached. If the threshold for the QoS information has reach reached, a notification is sent to the monitoring element. Upon receiving the notification, the monitoring element can cause an action to occur to address a QoS problem.
Methods, devices, and systems for creating a call abstraction to enable an application to monitor and control various types of User Agents (UAs) are provided. The application may be adapted to monitor and control simple UAs that do not recognize out of dialog (OOD)-REFER signals as well as advanced UAs that do recognize and can respond to OOD-REFER signals.
The present invention comprises systems and methods for controlling a connection between and IT infrastructure and a telephony network. In one embodiment, the present invention allows such control through the use of application services adapted for use with a telephony network, a telephony application server that exposes the telephony network to the application services, and a service mediation platform controlling the interaction between the application services and the telephony application server. The service mediation server may comprise a user profile manager for handling the user profiles of a subscriber database, a service level agreement manager for invoking a set of application services, and a resource policy enforcement manager for managing the resources of the telephony network.
H04M 7/12 - Dispositions d'interconnexion entre centres de commutation pour l'exploitation entre centraux comportant différents types d'équipement de commutation, p. ex. à entraînement mécanique et pas à pas ou décimal et non décimal
H04M 3/22 - Dispositions de supervision, de contrôle ou de test
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 29/08 - Procédure de commande de la transmission, p.ex. procédure de commande du niveau de la liaison
Embodiments disclosed herein provide systems and methods for acoustically transferring information between systems. In a particular embodiment, a method provides identifying information for acoustic transfer and determining an amount of time corresponding to the information. The method further provides acoustically transmitting a signal at a first time and, upon the amount of time elapsing since the first time, acoustically transmitting the signal at a second time.
A request to establish a communication is received. For example a request to establish a voice communication is received. The request can be forked to a plurality of communication devices based on an address of record. The address of record is an address associated with multiple communication devices of the same user. The request to establish the communication is stored in a call log entry in a call log. An event associated with the call log entry is received. The event is based information associated with a calling device or a communication device that is not initially part of an established communication session. In response to receiving the event associated with the call log entry, the call log entry in the call log is updated based on the event. The updated call log or the updated call log entry is the sent to the plurality of communication devices.
Embodiments disclosed herein provide systems, methods, and computer readable media for steering a camera and enhancing audio captured by microphones at unspecified positions. In a particular embodiment, a method provides receiving audio captured by the plurality of microphones at a location and receiving video captured of a scene that includes the plurality of microphones captured by a first camera at a first camera position. The method further provides identifying the plurality of microphones in the scene and determining physical positions of the plurality of microphones at the location relative to the first camera position. The method then provides adjusting the audio based on the physical positions of the plurality of microphones.
Recognizing a user's speech is a computationally demanding task. If a user calls a destination server, little may be known about the user or the user's speech profile. The user's source system (device and/or server) may have an extensive profile of the user. As provided herein, a source device may provide translated text and/or speech attributes to a destination server. As a benefit, the recognition algorithm may be well tuned to the user and provide the recognized content to the destination. Additionally, the destination may provide domain attributes to allow the source recognition engine to better recognize the spoken content.
G10L 15/30 - Reconnaissance distribuée, p. ex. dans les systèmes client-serveur, pour les applications en téléphonie mobile ou réseaux
G10L 15/22 - Procédures utilisées pendant le processus de reconnaissance de la parole, p. ex. dialogue homme-machine
G10L 15/32 - Reconnaisseurs multiples utilisés en séquence ou en parallèleSystèmes de combinaison de score à cet effet, p. ex. systèmes de vote
G06F 40/58 - Utilisation de traduction automatisée, p. ex. pour recherches multilingues, pour fournir aux dispositifs clients une traduction effectuée par le serveur ou pour la traduction en temps réel
62.
Reestablishment of session initiation protocol (SIP) dialogs
A communication session is established between a first communication device and a second communication device. The communication session comprises a first dialog between an application server and the first communication device. The first communication device uses a first network address in the first dialog. In response to an event, such as a first network interface failing, a SIP INVITE with replaces header message is received by the application server with a second address of the first communication device. In response to receiving the SIP INVITE with replaces header message from the first communication device with a second address of the first communication device, the first dialog between the application server and the first device is reestablished using the second network address.
When a communication session is established, a primary sequenced application is sequenced into the communication session. At some point, the primary sequenced application fails. Before the communication session has been reestablished, an in-dialog message is received for the first communication session. In response to determining that the primary sequenced application has failed and receiving the in-dialog message for the first communication session, reestablishment of the first communication session is expedited to a backup sequenced application. The communication session is reestablished. This allows a communication session that was normally going to be dropped to stay established, thus providing higher reliability over current systems.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to third party-developed communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
In order to allow for redundant call recording, a first message is received by a first media recorder indicating that a second media recorder is recording a media stream of a communication session between a plurality of communication devices. The first message includes a unique identifier for the communication session between the plurality of communication devices. A determination is made that the second media recorder is unable to continue to record the media stream. In response to determining that the second media recorder is unable to record the media stream, the first media recorder sends a second message, to a Session Border Controller (SBC), that includes the unique identifier for the communication session between the plurality of communication devices. The SBC streams the media stream to the first media recorder. The first media recorder receives the media stream and records the media stream.
H04L 12/16 - Dispositions pour la fourniture de services particuliers aux abonnés
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
H04M 3/22 - Dispositions de supervision, de contrôle ou de test
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04M 3/12 - Indication des défauts dans des circuits ou des appareils marquant les circuits en dérangement "occupé"Indication des défauts dans des circuits ou des appareils permettant aux équipements de se libérer de circuits en dérangement
Disclosed herein are systems, methods, and software to provide enhanced communication logs to user systems in a conferenced communication. In one example, a method of providing enhanced communication logs includes initiating a communication between at least two end user systems, and obtaining communication state information for the at least two end user systems. The method further provides extending the communication to a third end user system, and obtaining supplementary communication state information for the third end user system. The method also includes providing communication details to the end user systems of the communication based on the communication state information and the supplementary communication state information.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
67.
Audio level based management of communication resources
Embodiments disclosed herein provide systems, methods, and computer readable media for managing bandwidth based on audio power level. In a particular embodiment, a method provides, from a conference system, transferring at least one audio level criterion to a first user system in a communication session. At the conference system, when a level of first audio for the communication session satisfies the at least one audio level criterion at the first user system, the method provides receiving the first audio encoded using first audio codec parameters by the first user system. At the conference system, when the level of the first audio does not satisfy the at least one audio level criterion at the first user system, the method provides receiving the first audio encoded using second audio codec parameters by the first user system.
G10L 25/84 - Détection de la présence ou de l’absence de signaux de voix pour différencier la parole du bruit
G10L 25/21 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes caractérisées par le type de paramètres extraits les paramètres extraits étant l’information sur la puissance
Embodiments disclosed herein provide systems, methods, and computer readable media for detecting disturbances in a media stream from a participant on a communication. In a particular embodiment, a method provides identifying disturbance criteria defining a plurality of audible disturbances, a plurality of visual disturbances, and a plurality of communication disturbances. The method further provides identifying one or more audible disturbances from an audio component of the media stream based on predefined disturbance criteria and identifying one or more visual disturbances from a video component of the media stream based on the disturbance criteria. Additionally, the method provides correlating the audible disturbances with the visual disturbances to determine one or more combined disturbances for the participant based on the disturbance criteria, wherein each of the combined disturbances comprises at least one of the audible disturbances and at least one of the visual disturbances.
G06K 9/00 - Méthodes ou dispositions pour la lecture ou la reconnaissance de caractères imprimés ou écrits ou pour la reconnaissance de formes, p.ex. d'empreintes digitales
69.
Security surveillance via three-dimensional audio space presentation
Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.
G10L 21/10 - Transformation en information visible
G10L 25/51 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation
G10L 21/028 - Séparation du signal de voix utilisant les propriétés des sources sonores
G06F 3/0481 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect
According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
G06F 3/0481 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect
H04S 7/00 - Dispositions pour l'indicationDispositions pour la commande, p. ex. pour la commande de l'équilibrage
According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
During a Session Initiation Protocol dialog setup, a media gateway or container executes or initiates two or more applications that provide features during a conference call. The applications are applied to messages or data in the conference call based on a sequence order established during the setup of the conference call. The sequence order and the application identities are stored in a shared database. When a failure occurs during the conference call, the applications are reestablished in the reconstructed or reestablished conference call. The application reconstruction includes reinitiating the applications with the same sequence as previously established before the failure. As such, the user has the same features applied in the same way before and after the failure, which improves the systems performance and expected operation.
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04W 4/00 - Services spécialement adaptés aux réseaux de télécommunications sans filLeurs installations
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
H04B 1/38 - Émetteurs-récepteurs, c.-à-d. dispositifs dans lesquels l'émetteur et le récepteur forment un ensemble structural et dans lesquels au moins une partie est utilisée pour des fonctions d'émission et de réception
When a first SIP INVITE is received a Session Border Controller (SBC) to establish a communication session between communication devices, a second SIP INVITE message is also sent by the SBC to a media recorder without a media line or a media attribute set to inactive. The second SIP INVITE message without the media line or the media attribute set to inactive indicates that there is currently no media associated with the communication session to the media recorder. The SBC receives one of a SIP PUBLISH message or a SIP NOTIFY message that indicates whether to start or stop recording the voice or video communication session. The SBC sends or does not send a media stream of the communication session between the communication devices based on whether the SIP PUBLISH or the SIP NOTIFY indicates whether to start or stop recording the voice or video communication session.
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 7/00 - Dispositions d'interconnexion entre centres de commutation
H04M 7/12 - Dispositions d'interconnexion entre centres de commutation pour l'exploitation entre centraux comportant différents types d'équipement de commutation, p. ex. à entraînement mécanique et pas à pas ou décimal et non décimal
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04M 3/493 - Services d'information interactifs, p. ex. renseignements sur l'annuaire téléphonique
During a Session Initiation Protocol dialog setup, the user agent sends an INVITE message with an SDP offer to the conference controller, and the conference controller provides to a media gateway a unique session identifier, a unique conference identifier, and optionally at least one of feature information and/or policy information. If the conference controller restarts, the media gateway may provide the conference controller the unique session identifier, the unique conference identifier, and the optional feature and/or policy information. The conference controller may then generate an out-of-dialog SIP REFER message that includes the unique session identifier and the unique conference identifier and provide the message to the user agent. The user agent, upon receiving the REFER message, may identify a dialog needing replacing, and may provide the conference controller a new INVITE message that allows the conference controller to reconstruct the SIP dialog and optional feature and/or policy information if needed.
A concept of Session Description Protocol (SDP) templates and a concept of template modifiers for precise control of media types, codecs and attributes offered by a media server are described along with various methods and mechanisms for administering the same. Applications can solicit offers from media servers that precisely meet the requirements of each session, using one or more media control protocols. The media control protocols may enable applications to reserve media resources, invoke specific functions, respond to events during session initiation, and provide session modification.
A unified, weighted, and common language mapping system and method for disaster response is described, with the ability to overlay infrastructure damage, responder assets, data source, and weighting factors including the ability to redact such maps for dissemination to media, the public, or the like. The system and method described herein also enable the real-time updating of maps with social media information and the like.
A device and method temporally correlates communication types. The method performed by a first electronic device includes receiving a first message in a first communication format from a second electronic device, the first message having first metadata associated therewith. The method includes determining respective second metadata associated with existing conversations. The existing conversations each include a plurality of existing messages in at least one second communication format. The existing messages are a thread in a temporal order. The existing conversations are shown in a single, respective user interface. The method includes determining a correlation between the first message and one of the existing conversations based upon the first and second metadata. The method includes inserting the first message in the existing messages of the one of the existing conversations that maintains the temporal order.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
When a communication session is established, display information is sent to a first window of a communication application. The first window of the communication application displays current status information for the live communication session. For example, the first window may include a mute status (e.g., that the call is currently muted by the user) and call time. When the display of the communication application is switched to a second window that covers the first window, display information for a call dart is sent that displays current status information for the first live communication session over a portion of the second window. For example, the call dart may be a small thumbnail or banner that allows the user to view the current status of the live communication session, such as the mute status of the live communication session and the current duration of the live communication session.
Components of a telephone system often do not evolve in lock-step with other system improvements. For a variety of reasons, a component in a system may be operational to enable telephone calls utilizing a particular dialing format but be inoperable for calls utilizing a different format. Telephone number formats were initially numeric. The number of digits and format of the digits was often determined based on a country-specific dialing plan. Many countries have moved to more digits or alphanumeric formats (e.g., URIs). By capturing these enhanced addresses and generating an associated unique identifier, internal networks may utilize legacy numbering systems internally and, once the call reaches an edge device, route them based upon the enhanced address.
Conferencing applications run a variety of devices, including portable devices, such as smart phones, laptop computers, and tablet computers. A source device may be taking a high-resolution video to provide the video as a conference portion of a conference being viewed by a number of devices. The number of devices displaying the conference may only be displaying the conference portion as a thumbnail image, or other low-data image, or not be currently displaying the conference portion at all. The number of devices viewing the conference may then signal back to the source device to downgrade/terminate the capturing and/or transmission of the video. The source device then provides the video or other conference portion in a data-thrifty format more closely matching the conference portion as it is being displayed on the number of devices.
Placing a call on hold provides advantages to the party initiating the hold. The party may engage in another call or perform another action and return to the call when convenient, provided the party placed on hold is still on the call. The party on hold monitors the inactive call and waits until the call is reactivated. The party on hold is provided with a means to alert the other party via a session initiation protocol (SIP) message formatted as a ring-ping message. The message is sent to the party who placed the call on hold and the user's device activates an indicator, such as to alert the holding party that the held party wishes to re-engage the call. If the holding party does not un-hold the call or otherwise acknowledge the ring-ping indicator, another action can be initiated, such as by inviting another party to join the call.
Embodiments disclosed herein provide systems, methods, and computer readable media for facilitating a conference call with rotating participants. In a particular embodiment, a method provides identifying one or more static participants for the conference call and identifying at least two rotating participants for the conference call. The method further provides determining an order in which the rotating participants will be connected to the conference call. The method then provides connecting the conference call with the one or more static participants and connecting and disconnecting the conference call with each of the rotating participants in accordance with the order.
H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
H04W 4/06 - Répartition sélective de services de diffusion, p. ex. service de diffusion/multidiffusion multimédiaServices à des groupes d’utilisateursServices d’appel sélectif unidirectionnel
83.
Display screen or portion thereof with graphical user interface
A first Session Initiation Protocol (SIP) REFER message is sent by an application server to a User Agent (UA). A UA is typically in a communication device, such as a telephone or personal computer. The first SIP REFER message requests the UA to provide a unique Uniform Resource Identifier (URI) for an instance of a networked application. For example, a networked application may be a call recording application. In response to sending the first SIP REFER message, a SIP NOTIFY message with the URI for the instance of the networked application is received by the application server. The application server sends a second SIP REFER message to the UA using the URI. The second SIP REFER message includes information for managing a widget. A widget is object, such as a button or sound. The widget is then displayed or played on a communication device according to a set of rules.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 29/08 - Procédure de commande de la transmission, p.ex. procédure de commande du niveau de la liaison
85.
Routing and notification in response to a failed forked call
Call forking allows for a subscriber to receive an incoming call and have that call ring on a number of endpoints identified by the subscriber. The call may then be answered on any one of the endpoints without the calling party needing to know which device is most likely to be answered. Call forking is not always available, such as due to regulatory prohibition or technical issues. As a result, a call may be designated to be forked to a particular endpoint, but that particular endpoint may fail to receive the call. The called and calling parties are often unaware of the issue. However, by providing the address of the endpoint back to an originating server associated with the calling party, the call may be forked from the originating server via a path different from the one that caused the endpoint to be unreachable. Once the call is answered, on any ringing endpoint, all other forked calls are terminated.
H04L 12/28 - Réseaux de données à commutation caractérisés par la configuration des liaisons, p. ex. réseaux locaux [LAN Local Area Networks] ou réseaux étendus [WAN Wide Area Networks]
H04Q 11/00 - Dispositifs de sélection pour systèmes multiplex
H04M 3/46 - Dispositions pour appeler plusieurs sous-stations dans un ordre déterminé jusqu'à ce qu'une réponse soit obtenue
H04M 3/02 - Appel de sous-stations, p. ex. par sonnerie
A communication device sends a Session Initiation Protocol (SIP) INVITE message to establish a call. In response, the call is forked. For example, in parallel forking, the SIP INVITE may be sent to two different communication devices. The forking causes each communication device to send at least one provisional response message. In this case, first and second SIP provisional response messages are received that include Session Description Protocol (SDP) information for a media stream. A first media stream associated with one of the first or second SIP provisional response messages is received and played. A second media stream associated with the other one of the first or second SIP provisional response messages is received within a first time period. In response to receiving the second media stream within the first time period, the first media stream is discarded and the second media stream is played.
Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.
Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.
Embodiments disclosed herein provide systems, methods, and computer readable media for replacing a video background in real-time. The video comprises a plurality of image frames. In a particular embodiment, a method provides generating a range image from a subject image frame of the plurality of image frames. The range image indicates pixel distances from a plenoptic camera that captured the plurality of image frames. The method further provides identifying background pixels that represent a background portion of the subject image frame based on the range image and replacing the background pixels with replacement background pixels in the subject image frame.
Disclosed herein are systems, methods, and software to generate automated meeting permissions based on properties associated with a meeting. In an implementation, a method of operating a meeting publishing system to generate meeting publishing permissions includes identifying a request to record a meeting between a plurality of participants. The method further includes determining meeting properties associated with the meeting, generating permission for accessing a recording of the meeting based on the meeting properties, and initiation a recording system to provide the recording of the meeting based on the permissions.
To provide better administrative access control for allowing access to network applications, an authorization framework is extended by dynamically adding administrative access control to the authorization framework. For example, the authorization framework can be extended by adding a plug-in to the authorization framework. The authorization framework manages the access control by generating tokens. For example, a token may be a digital certificate. The tokens define what access control an application, such as a client application has when accessing the network application. The tokens are based on the dynamically added administrative access control. When a request for a token is securely received, the authorization framework generates a token that identifies if the application (e.g., the client application) is allowed or not allowed to access the network application. The token is then used by the application to access the network application.
A communication processor receives a call request to establish a communication session from a first communication endpoint to a second communication endpoint. The communication processor changes the intent of the call request. For example, the call request can be changed by automatically forwarding the call request, automatically forking the call request, automatically rejecting the call request based on the second communication endpoint being busy, and/or changing a first type of medium of the communication session to a second type of medium of the communication session. A call log manager conveys status information regarding the changed intent of the call to a call log of the second communication endpoint based on changing the intent of the call request.
H04M 1/56 - Dispositions pour indiquer ou enregistrer le numéro appelé sur l'appareil de l'abonné demandeur
H04M 15/06 - Dispositions de comptage, de contrôle de durée ou d'indication de durée pour enregistrer des appels sous forme imprimée, perforée ou autre forme permanente pour enregistrer la catégorie ou le numéro d'un appelant ou d'un appelé
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
H04L 12/24 - Dispositions pour la maintenance ou la gestion
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
93.
Merging multiple emergency calls and information therefrom at emergency systems
Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time via a data channel operable to convey one or more of text, voice, video, still images, video images, location information, and social media content. As a benefit, PSAP resource may obtain a more complete knowledge of the emergent situation and better coordinate mitigation activities for the emergent event.
H04M 11/04 - Systèmes de communication téléphonique spécialement adaptés pour être combinés avec d'autres systèmes électriques avec systèmes d’alarme, p. ex. systèmes d’alarme d'incendie, de police ou systèmes antivol
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
H04W 4/02 - Services utilisant des informations de localisation
When SIP INVITE is received from a first communication device at a Network Border Element (NBE), the NBE sends the SIP INVITE to a communication manger to establish a SIP communication session with a second communication device. As part of the call setup process, a SIP 200 OK message is received by the NBE, thus setting up a full SIP communication session between the NBE and the second communication device. The SIP 200 OK message includes a parameter that indicates the SIP communication session is initially going to be established between the first communication device and a non-human entity. Based on the parameter in the SIP 200 OK message, the NBE sends a SIP Provisional Response message to the first communication device. This sets up a provisional SIP communication session between the NBE and the first communication device in order to comply with the jurisdictional requirements of a specific country.
G06F 15/16 - Associations de plusieurs calculateurs numériques comportant chacun au moins une unité arithmétique, une unité programme et un registre, p. ex. pour le traitement simultané de plusieurs programmes
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04M 15/00 - Dispositions de comptage, de contrôle de durée ou d'indication de durée
95.
Control for content channel in web real-time communication
In order to provide compatibility between WebRTC communication endpoints and legacy communication endpoints that use BFCP, a web media gateways is used to establish a conference call between the communication endpoints that use WebRTC and the legacy communication endpoints that use BFCP. A floor command is received to control the floor of the conference call from a first communication endpoint. The floor command is translated from WebRTC into BFCP or from BFCP to WebRTC. The floor command is sent to the second communication endpoint. This allows a conference call where communication endpoints support both WebRTC and BFCP.
Systems, methods, and non-transitory computer-readable storage media for implementing real-time transport control protocol (RTCP) to obtain end-to-end session information. The system receives an RTCP extension that is associated with an RTCP packet in a communication session. The RTCP extension may include an instruction for transmitting RTCP data based on a triggering event. The RTCP extension can be configured to propagate along the communication session. Next, in response to the triggering event, the system can transmit the RTCP data to an address defined by the instruction as a destination address for receiving information associated with the triggering event.
Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.
A communication system, method, and components are described. Specifically, a communication system that supports dynamic device pairing of communication devices is described. Such pairing is accomplished using a feature or pairing server, without requiring modification to associated communication endpoints. Moreover, sequenced applications can be applied for all communication endpoints when pairing is in effect.
Questions are received for a conference call. The questions are submitted electronically, such as by email or Instant Messaging (IM). The questions can be submitted before and/or during the conference call. The questions are clustered into one or more similar categories. The clustered questions are sent to participants of a conference. For example, the questions can be sent to a presenter of the conference call as an agenda to follow for a question and answer section of the conference call. Likewise, the questions may also be sent to the conference participants as an agenda of the question and answer section of the conference call. The presenter can discuss the questions with the conference participants based on the categorization of the submitted questions.
In order to detect a specific codec sequence being used, a signal that is based on a codec sequence is analyzed. The signal is analyzed to determine if there is a pattern in the signal. A pattern of a codec sequence can be a unique pattern of frames, frequencies and/or frequency ranges that are generated based on a specific codec sequence. The pattern is compared to one or more previously stored patterns of codec sequences to see if there is a match. If there is a match, an event is generated. For example, if a known codec sequence that has a poor signal quality is determined to be in use for a voice call, the parties may be notified that the call is likely to be a low quality voice call.
G10L 15/06 - Création de gabarits de référenceEntraînement des systèmes de reconnaissance de la parole, p. ex. adaptation aux caractéristiques de la voix du locuteur
G10L 19/12 - Détermination ou codage de la fonction d'excitationDétermination ou codage des paramètres de prédiction à long terme la fonction d’excitation étant l’excitation codée, p. ex. dans les vocodeurs à prédiction linéaire excités par code [CELP]
G10L 21/00 - Techniques de traitement du signal de parole ou de voix pour produire un autre signal audible ou non audible, p. ex. visuel ou tactile, afin de modifier sa qualité ou son intelligibilité
H04M 3/22 - Dispositions de supervision, de contrôle ou de test
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 3/36 - Comptage statistique, p. ex. enregistrement des cas où le trafic dépasse la capacité des tronçons
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