Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of receiving videoconferencing data of the user from a videoconferencing software; determining one or more multimodal diagnostic features from the videoconferencing data; analyzing the one or more multimodal diagnostic features to determine one or more target datapoints; storing the one or more target datapoints in a data registering apparatus; determining a cumulative severity of health from the one or more target datapoints and the plurality of health datapoints; determining a health anomaly has occurred based on a comparison of the cumulative severity to a predetermined threshold; based on the determined health anomaly, recompiling the one or more target datapoints to confirm the health anomaly; and sending the health anomaly to an external device.
G16H 40/67 - TIC spécialement adaptées à la gestion ou à l’administration de ressources ou d’établissements de santéTIC spécialement adaptées à la gestion ou au fonctionnement d’équipement ou de dispositifs médicaux pour le fonctionnement d’équipement ou de dispositifs médicaux pour le fonctionnement à distance
G16H 15/00 - TIC spécialement adaptées aux rapports médicaux, p. ex. leur création ou leur transmission
G16H 50/20 - TIC spécialement adaptées au diagnostic médical, à la simulation médicale ou à l’extraction de données médicalesTIC spécialement adaptées à la détection, au suivi ou à la modélisation d’épidémies ou de pandémies pour le diagnostic assisté par ordinateur, p. ex. basé sur des systèmes experts médicaux
G16H 50/30 - TIC spécialement adaptées au diagnostic médical, à la simulation médicale ou à l’extraction de données médicalesTIC spécialement adaptées à la détection, au suivi ou à la modélisation d’épidémies ou de pandémies pour le calcul des indices de santéTIC spécialement adaptées au diagnostic médical, à la simulation médicale ou à l’extraction de données médicalesTIC spécialement adaptées à la détection, au suivi ou à la modélisation d’épidémies ou de pandémies pour l’évaluation des risques pour la santé d’une personne
G16H 80/00 - TIC spécialement adaptées pour faciliter la communication entre les professionnels de la santé ou les patients, p. ex. pour le diagnostic collaboratif, la thérapie collaborative ou la surveillance collaborative de l’état de santé
2.
METHOD AND SYSTEM FOR ENHANCING LARGE LANGUAGE MODEL (LLM) UTILITY WITH CONTEXT-SPECIFIC TARGETED GENERATIVE MODELS
Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of capturing data from an event; after conclusion of the event, isolating the captured data; analyzing the isolated data to determine one or more categories for the isolated data; extracting one or more facts from the data based on relevance to the event and accuracy; concatenating the one or more facts into knowledge units; grouping related knowledge units based on the one or more determined categories; and creating and training the targeted generative model using the knowledge units, wherein the targeted generative model is trained and operates within a secure, isolated environment, restricted to event-specific data, and while leveraging generative model infrastructure. Other embodiments are disclosed herein.
Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of receiving, via the one or more sensors, real-time physiological and behavioral data of the user; analyzing, using a machine learning model, the physiological and behavioral data to determine a cognitive or sensory state of the user; identifying, based on the determined cognitive or sensory state, one or more specific needs of the user; and modifying, based on the one or more identified specific needs, one or more digital environment elements of the communication apparatus to address the cognitive or sensory state of the user. Other embodiments are disclosed herein.
G06F 3/01 - Dispositions d'entrée ou dispositions d'entrée et de sortie combinées pour l'interaction entre l'utilisateur et le calculateur
A61B 5/00 - Mesure servant à établir un diagnostic Identification des individus
A61B 5/16 - Dispositifs pour la psychotechnieTest des temps de réaction
A61M 21/00 - Autres dispositifs ou méthodes pour amener un changement dans l'état de conscienceDispositifs pour provoquer ou arrêter le sommeil par des moyens mécaniques, optiques ou acoustiques, p. ex. pour mettre en état d'hypnose
A61M 21/02 - Autres dispositifs ou méthodes pour amener un changement dans l'état de conscienceDispositifs pour provoquer ou arrêter le sommeil par des moyens mécaniques, optiques ou acoustiques, p. ex. pour mettre en état d'hypnose pour provoquer le sommeil ou la relaxation, p. ex. par stimulation directe des nerfs, par hypnose ou par analgésie
G06V 10/70 - Dispositions pour la reconnaissance ou la compréhension d’images ou de vidéos utilisant la reconnaissance de formes ou l’apprentissage automatique
G06V 40/16 - Visages humains, p. ex. parties du visage, croquis ou expressions
G06V 40/18 - Caractéristiques de l’œil, p. ex. de l’iris
G10L 25/63 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation pour estimer un état émotionnel
G10L 25/66 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation pour extraire des paramètres en rapport avec l’état de santé
4.
ALTERING VIDEOCONFERENCE FEEDS USING HISTORICAL AND IN-SESSION INFERRENCES
Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of analyzing historical videoconference data for a plurality of video conference participants to define one or more engagement metrics; receiving one or more video conference feeds comprising the at least one video conference participant; analyzing one or more contributions of the at least one video conference participant during the one or more video conference feeds using at least one of the historical videoconference data, the one or more behavioral science labels, the one or more engagement metrics, and a predictive software application; generating a real time engagement score for the at least one video conference participant based on the analysis of the one or more contributions; and coordinating displaying the real time engagement score. Other embodiments are disclosed herein.
A method and a system for enhanced information broadcasting are disclosed. A method according to the present invention may leverage artificial intelligence (AI) to convert spoken words into video clips in real time. The duration of these clips may be designed to be flexible, even in a customizable manner: long enough to capture the essence of the content being presented, yet short enough to maintain the natural flow of the conversation. Thus, the present invention offers tailored video content to meet real time needs of meeting participants by adapting to individual roles, priorities, and even calendar availability. The present invention dynamically segments and adjusts content based on user focus areas, job role and engagement levels, creating more relevant, role-specific visualizations. Additionally, the present invention offers interactivity during meetings in a way that users can request, modify, or view content in alternative formats.
Systems and methods for creating a mixed index in a computerized data storage system. The systems and methods configured to receive a file for input into a data storage system, generate one or more segments of data from the plurality of data of the file, store, in a first index in the data storage system, the one or more segments of data, compare the one or more segments of data to an electronic library to retrieve results in the library at or above a threshold of similarity, store the results in a second index in the data storage system, and generate a mixed index in the data storage system based on the first index and the second index, the mixed index comprising the one or more segments of data from the first index and semantically related terms from the second index.
A computer-implemented method for enhancing intelligibility of a participant in a meeting, that includes identifying, using at least a detection mechanism, when speech intelligibility and/or audio intelligibility of the participant of a plurality of participants in the meeting is impacted by one or more environmental conditions; upon evaluating, using at least a simulated human auditory model, noise types of speech of the participant in the meeting based at least partially on the speech intelligibility and/or the audio intelligibility of the participant, creating a local transcription of the speech by the participant in the meeting; and mapping, using at least a digital voice model, the local transcription onto a voice simulation of the participant to replicate vocal characteristics of the speech by the participant during the meeting.
G10L 13/02 - Procédés d'élaboration de parole synthétiqueSynthétiseurs de parole
G10L 13/08 - Analyse de texte ou génération de paramètres pour la synthèse de la parole à partir de texte, p. ex. conversion graphème-phonème, génération de prosodie ou détermination de l'intonation ou de l'accent tonique
G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
G10L 21/0364 - Amélioration de l'intelligibilité de la parole, p. ex. réduction de bruit ou annulation d'écho en changeant l’amplitude pour améliorer l'intelligibilité
8.
METHOD AND SYSTEM FOR EFFICIENT CONTENT UPDATES IN REAL-TIME CONFERENCES
The present invention relates to a method and a system for efficient content updates in real-time conferences. The proposed approach utilizes advanced generative Al and natural language processing (NLP) to continuously analyze and integrate annotations during the presentation. The inventive method and system are able to classify and summarize feedback, group similar annotations, and update the presentation content in real-time. This includes creating new content when necessary and adjusting existing content to reflect audience input. The integration is done contextually, ensuring that updates are relevant and maintain the presentation's flow.
A computer-implemented method for enhancing intelligibility of a participant in a meeting, that includes identifying, using at least a detection mechanism, when speech intelligibility and/or audio intelligibility of the participant of a plurality of participants in the meeting is impacted by one or more environmental conditions; upon evaluating, using at least a simulated human auditory model, noise types of speech of the participant in the meeting based at least partially on the speech intelligibility and/or the audio intelligibility of the participant, creating a local transcription of the speech by the participant in the meeting; and mapping, using at least a digital voice model, the local transcription onto a voice simulation of the participant to replicate vocal characteristics of the speech by the participant during the meeting.
G10L 13/08 - Analyse de texte ou génération de paramètres pour la synthèse de la parole à partir de texte, p. ex. conversion graphème-phonème, génération de prosodie ou détermination de l'intonation ou de l'accent tonique
G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
10.
MIXED INDEX SYSTEM FOR INFORMATION INTEGRATION IN PROCESSES
Systems and methods for creating a mixed index in a computerized data storage system. The systems and methods configured to receive a file for input into a data storage system, generate one or more segments of data from the plurality of data of the file, store, in a first index in the data storage system, the one or more segments of data, compare the one or more segments of data to an electronic library to retrieve results in the library at or above a threshold of similarity, store the results in a second index in the data storage system, and generate a mixed index in the data storage system based on the first index and the second index, the mixed index comprising the one or more segments of data from the first index and semantically related terms from the second index.
Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of analyzing historical videoconference data for a plurality of video conference participants to define one or more engagement metrics; receiving one or more video conference feeds comprising the at least one video conference participant; analyzing one or more contributions of the at least one video conference participant during the one or more video conference feeds using at least one of the historical videoconference data, the one or more behavioral science labels, the one or more engagement metrics, and a predictive software application; generating a real time engagement score for the at least one video conference participant based on the analysis of the one or more contributions; and coordinating displaying the real time engagement score. Other embodiments are disclosed herein.
A method and a system for enhanced information broadcasting are disclosed. A method according to the present invention may leverage artificial intelligence (AI) to convert spoken words into video clips in real time. The duration of these clips may be designed to be flexible, even in a customizable manner: long enough to capture the essence of the content being presented, yet short enough to maintain the natural flow of the conversation. Thus, the present invention offers tailored video content to meet real time needs of meeting participants by adapting to individual roles, priorities, and even calendar availability. The present invention dynamically segments and adjusts content based on user focus areas, job role and engagement levels, creating more relevant, role-specific visualizations. Additionally, the present invention offers interactivity during meetings in a way that users can request, modify, or view content in alternative formats.
An automated computer-implemented process can be executed by an authentication server for real-time authentication of a user. The process includes receiving user data about the user from a user device, comparing the user data with a user profile database to authenticate the user data, receiving a first image from the user device, and providing the first image and instructions for evaluating the first image to a multi-modal model. The process further includes generating a list of items detected in the first image using the multi-modal model and generating a context- specific challenge for the user based on the list of items detected in the first image. The process further includes sending the context-specific challenge to the user device with a request for the user to complete the context-specific challenge, receiving a second image from the user in response to the context-specific challenge, and verifying the second image with the multi-modal model.
The invention relates to a method and a system for generating accurate speech-to-text transcriptions in communication sessions. The invention uses a hybrid approach leveraging the strengths of both, machine learning models and traditional NLP techniques. Thus, the present invention allows for maintaining transcription quality and context awareness while keeping compute costs reasonable and enables easy updates to domain-specific vocabulary without solely relying on complex model capabilities.
Systems and methods for filtering voice information based on context and/or language are provided. A method can include identifying speaker voice streams and forming individual voice streams with associated identifiers, converting audio information of the individual voice streams to text information with associated identifier information, determining a context of at least portions of the text information, and filtering the voice streams based on the context and/or language within segments of the voice streams.
A computer-implemented method for switching communication mediums during a communication is disclosed that includes monitoring, by a signal strength engine of a carrier server, a signal strength of the communication between a first user device and a second user device; determining, by the carrier server, if the signal strength is subject to a signal loss or the reception is determined below the threshold; and switching by the carrier server, the communication from a first communication medium to a second communication medium.
17.
HYBRID TRANSCRIPTION ENHANCEMENT WITH CONTEXT AWARENESS
The invention relates to a method and a system for generating accurate speech-to-text transcriptions in communication sessions. The invention uses a hybrid approach leveraging the strengths of both, machine learning models and traditional NLP techniques. Thus, the present invention allows for maintaining transcription quality and context awareness while keeping compute costs reasonable and enables easy updates to domain-specific vocabulary without solely relying on complex model capabilities.
An automated computer-implemented process can be executed by an authentication server for real-time authentication of a user. The process includes receiving user data about the user from a user device, comparing the user data with a user profile database to authenticate the user data, receiving a first image from the user device, and providing the first image and instructions for evaluating the first image to a multi-modal model. The process further includes generating a list of items detected in the first image using the multi-modal model and generating a context-specific challenge for the user based on the list of items detected in the first image. The process further includes sending the context-specific challenge to the user device with a request for the user to complete the context-specific challenge, receiving a second image from the user in response to the context-specific challenge, and verifying the second image with the multi-modal model.
Systems and methods for filtering voice information based on context and/or language are provided. A method can include identifying speaker voice streams and forming individual voice streams with associated identifiers, converting audio information of the individual voice streams to text information with associated identifier information, determining a context of at least portions of the text information, and filtering the voice streams based on the context and/or language within segments of the voice streams.
A computer-implemented method for switching communication mediums during a communication is disclosed that includes monitoring, by a signal strength engine of a carrier server, a signal strength of the communication between a first user device and a second user device; determining, by the carrier server, if the signal strength is subject to a signal loss or the reception is determined below the threshold; and switching by the carrier server, the communication from a first communication medium to a second communication medium.
G10L 13/08 - Analyse de texte ou génération de paramètres pour la synthèse de la parole à partir de texte, p. ex. conversion graphème-phonème, génération de prosodie ou détermination de l'intonation ou de l'accent tonique
The present invention relates to a method for Conference Privacy Screening on Edge with Sensitive Aware Solution and a system for Conference Privacy Screening on Edge with Sensitive Aware Solution wherein the method comprises joining via a client or client node, a conference session held on a collaboration tool's backend of a server node by one or more users and capturing the audio stream of the conference session, by the client node and/or the server node. Then an Automatic Speech Recognition, ASR, model transcribes the audio stream of the conference session and sending the transcript to a transformer model. The transformer model evaluates if a sensitive topic occurs in the transcript and marks it with a flag in case a sensitive topic occurs. A Privacy Escalation Control Process analyzes then the flagged sensitive topic and confirms or not the flagged sensitive topic.
An augmented reality (AR) system is disclosed that can include an AR server configured to create an immersive environment superimposed on the physical environment; a patient device configured to monitor a condition data of a patient, wherein the patient device is in communication with the AR server and is configured to transmit the condition data to the AR server; and an AR object processing engine in communication with the AR server. The AR object processing engine can generate and place an AR object in the immersive environment. The AR object can be selected based on a type of the condition data and is configured to display the condition data. One or more user devices in communication with the AR server, wherein at least one of the one or more user devices is configured to view or display the immersive environment, including the AR object, superimposed on the physical environment.
G06T 19/00 - Transformation de modèles ou d'images tridimensionnels [3D] pour infographie
G16H 40/67 - TIC spécialement adaptées à la gestion ou à l’administration de ressources ou d’établissements de santéTIC spécialement adaptées à la gestion ou au fonctionnement d’équipement ou de dispositifs médicaux pour le fonctionnement d’équipement ou de dispositifs médicaux pour le fonctionnement à distance
G16H 80/00 - TIC spécialement adaptées pour faciliter la communication entre les professionnels de la santé ou les patients, p. ex. pour le diagnostic collaboratif, la thérapie collaborative ou la surveillance collaborative de l’état de santé
23.
SYSTEM AND METHOD FOR DYNAMIC INTEGRATION OF ASYNCHRONOUS PARTICIPANT CONTRIBUTIONS INTO REAL-TIME COLLABORATIVE ENVIRONMENTS USING PLACEMENT TECHNIQUE
Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of receiving one or more electronic signals recording a meeting between two or more individuals; analyzing the one or more electronic signals to determine a privacy level of the meeting; when the privacy level is above a predetermined threshold, initializing a predictive software application locally on a mobile electronic device of at least one of the two or more individuals; and when the privacy level is below the predetermined threshold, initializing the predictive software application remotely on a cloud server. Other embodiments are disclosed herein.
Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of receiving one or more electronic signals recording a meeting between two or more individuals; analyzing the one or more electronic signals to determine a privacy level of the meeting; when the privacy level is above a predetermined threshold, initializing a predictive software application locally on a mobile electronic device of at least one of the two or more individuals; and when the privacy level is below the predetermined threshold, initializing the predictive software application remotely on a cloud server. Other embodiments are disclosed herein.
An augmented reality (AR) system is disclosed that can include an AR server configured to create an immersive environment superimposed on the physical environment; a patient device configured to monitor a condition data of a patient, wherein the patient device is in communication with the AR server and is configured to transmit the condition data to the AR server; and an AR object processing engine in communication with the AR server. The AR object processing engine can generate and place an AR object in the immersive environment. The AR object can be selected based on a type of the condition data and is configured to display the condition data. One or more user devices in communication with the AR server, wherein at least one of the one or more user devices is configured to view or display the immersive environment, including the AR object, superimposed on the physical environment.
G06T 19/00 - Transformation de modèles ou d'images tridimensionnels [3D] pour infographie
G06T 19/20 - Édition d'images tridimensionnelles [3D], p. ex. modification de formes ou de couleurs, alignement d'objets ou positionnements de parties
G16H 80/00 - TIC spécialement adaptées pour faciliter la communication entre les professionnels de la santé ou les patients, p. ex. pour le diagnostic collaboratif, la thérapie collaborative ou la surveillance collaborative de l’état de santé
27.
SYSTEM AND METHOD FOR DYNAMIC INTEGRATION OF ASYNCHRONOUS PARTICIPANT CONTRIBUTIONS INTO REAL-TIME COLLABORATIVE ENVIRONMENTS USING PLACEMENT TECHNIQUE
A computerized conferencing system is configured to integrate a live contribution from a non-conference participant during a conference. The system includes a conference server, a plurality of participant devices, a topic identifier, and a natural language processor (NLP). The conference server senses a conference invitation that includes conference topics. If a participant declines participation in the conference the participant's response to the conference invitation includes (a) the reason for the non-conference participant declining the conference invitation, and (b) a voice, video, image, or text input from the non-conference participant.
Systems and methods for a dual-functional modular system for providing Internet Protocol (IP) phones with wireless broadband capabilities and a handoff from public cellular networks to a private business system. The method may include providing a plurality of IP phones with one or more modular Long-Term Evolution (LTE) upgrade units, wherein the plurality of IP phones gain LTE endpoint features; configuring the one or more units to connect to a private IP network; continuously monitoring signal strength of a public LTE network and the private IP network; detecting a mobile device with an active call; when the private IP network provides a more stable connection, initiating a handoff from the public LTE network to the IP network; transferring the active call data to an available LTE-equipped IP phone; monitoring the IP network; and when the IP network becomes unstable, reverting service of the active call to the public LTE network.
H04M 1/72 - Téléphones mobilesTéléphones sans fil, c.-à-d. dispositifs pour établir des connexions sans fil aux stations de base sans sélection de l'itinéraire
H04M 3/22 - Dispositions de supervision, de contrôle ou de test
H04W 36/14 - Resélection d'un réseau ou d'une interface hertzienne
H04W 36/30 - La resélection étant déclenchée par des paramètres spécifiques par des données de mesure ou d’estimation de la qualité des liaisons
H04W 88/06 - Dispositifs terminaux adapté au fonctionnement dans des réseaux multiples, p. ex. terminaux multi-mode
29.
APPARATUS AND METHOD FOR SMART-CALL DISCONNECTION BASED ON CONTEXT-AWARE MECHANISM
A telecommunication apparatus and method can be configured to facilitate disconnection for conference calls. Embodiments can include the monitoring of an ongoing call (e.g. conference call or other type of call involving multiple parties), detecting a possible termination of the call based on a period of silence during the call for triggering an analysis of at least a portion of the call and evaluating the analysis results to determine whether the call is to be terminated or not. In the event termination occurs, resources can be unassigned to the call to free up resources. In the event it is determined that the call is not yet terminated, monitoring of the call can resume. In some embodiments, the conducted analysis can involve analyzing context specific aspects of the call (e.g. at least a portion of a transcript of the call, metadata related to the call, sound patterns, etc.).
G06N 20/20 - Techniques d’ensemble en apprentissage automatique
H04L 65/1069 - Établissement ou terminaison d'une session
H04M 3/20 - Centraux automatiques ou semi-automatiques avec des moyens pour couper les liaisons existantesCentraux automatiques ou semi-automatiques avec des moyens pour intervenir dans les conversations
H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
A computerized method for converting an interactive voice response (IVR) tree into a natural language conversion architecture. The computerized method includes converting IVR tree audio data into IVR tree text data, the IVR tree audio data includes spoken language generated using the IVR tree during a phone call. The computerized method further includes providing the IVR tree text data to a machine learning model with instructions on how to evaluate the IVR tree text data. The machine learning model can generate a set of natural language prompts based upon the IVR tree text data. The set of natural language prompts can include instructions for directing a received call based upon caller voice input.
An automated computer-implemented process can be executed by a monitoring server for real-time environmental impact assessment of a distributed computer system. The process includes receiving power metrics from metrics sources, the power metrics representing power usage by resources of the distributed computer system. The process further includes determining environmental impact metrics that represent amounts of CO2 emissions created by the distributed computer system. The process further includes comparing the environmental impact metrics with a CO2 emissions benchmark. The process further includes determining that the environmental impact metrics exceed the CO2 emissions benchmark. The process further includes outputting for display to a participant of a virtual meeting a prompt with a suggestion for executing a remedial measure that reduces CO2 emissions created by the distributed computer system.
H04L 43/08 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux
A computerized system is configured to automatically manage an incoming phone call from a caller to a cellular phone or an internet phone. The computerized system includes a first user device (e.g., a cell phone, internet phone, etc.) assigned to a first user. The system further includes an automated assistant module in communication with the first user device, a synthesized speech generator in communication with the automated assistant module, and a phone number directory in communication with the automated assistant module. The automated assistant module is configured to, when the incoming call is received by the first user device, determine (a) an importance of the incoming call based on (i) a location or number from which the incoming call originated, (ii) words used by the caller, (iii) a schedule of the first user, and (b) based on the importance of the incoming call, an appropriate response.
H04L 67/2869 - Terminaux spécialement adaptés à la communication
H04M 1/72484 - Interfaces utilisateur spécialement adaptées aux téléphones sans fil ou mobiles où les fonctions sont activées par la réception d’une démarche de communication
H04W 4/16 - Services supplémentaires liés aux communications, p. ex. transfert ou mise en attente d'appels
33.
SYSTEM AND METHOD FOR ADVANCED DATA INSIGHTS APPARATUS
A computerized meeting system is configured to provide advanced data to determine the respective skills of meeting participants. The system includes a meeting server configured to host meetings, a plurality of participant devices in communication with the meeting server, a participant skill determination engine in communication with the meeting server and with a host device that is assigned to a meeting host, a first database of participant attributes in communication with the participant skill determination engine, and a second database of participant participation in prior meetings in communication with the participant skill determination engine. The participant skill determination engine is provided a meeting topic by the meeting server during the current meeting, and based on the topic queries the first database and the second database to (a) determine the name of a participant suited to address the topic, and (b) communicate the participant name to the host device.
The present invention relates to a method for Conference Privacy Screening on Edge with Sensitive Aware Solution and a system for Conference Privacy Screening on Edge with Sensitive Aware Solution wherein the method comprises joining via a client or client node, a conference session held on a collaboration tool's backend of a server node by one or more users and capturing the audio stream of the conference session, by the client node and/or the server node. Then an Automatic Speech Recognition, ASR, model transcribes the audio stream of the conference session and sending the transcript to a transformer model. The transformer model evaluates if a sensitive topic occurs in the transcript and marks it with a flag in case a sensitive topic occurs. A Privacy Escalation Control Process analyzes then the flagged sensitive topic and confirms or not the flagged sensitive topic.
A computerized method for converting an interactive voice response (IVR) tree into a natural language conversion architecture. The computerized method includes converting IVR tree audio data into IVR tree text data, the IVR tree audio data includes spoken language generated using the IVR tree during a phone call. The computerized method further includes providing the IVR tree text data to a machine learning model with instructions on how to evaluate the IVR tree text data. The machine learning model can generate a set of natural language prompts based upon the IVR tree text data. The set of natural language prompts can include instructions for directing a received call based upon caller voice input.
A computerized meeting system is configured to provide advanced data to determine the respective skills of meeting participants. The system includes a meeting server configured to host meetings, a plurality of participant devices in communication with the meeting server, a participant skill determination engine in communication with the meeting server and with a host device that is assigned to a meeting host, a first database of participant attributes in communication with the participant skill determination engine, and a second database of participant participation in prior meetings in communication with the participant skill determination engine. The participant skill determination engine is provided a meeting topic by the meeting server during the current meeting, and based on the topic queries the first database and the second database to (a) determine the name of a participant suited to address the topic, and (b) communicate the participant name to the host device.
An automated computer-implemented process can be executed by a monitoring server for real-time environmental impact assessment of a distributed computer system. The process includes receiving power metrics from metrics sources, the power metrics representing power usage by resources of the distributed computer system. The process further includes determining environmental impact metrics that represent amounts of CO2 emissions created by the distributed computer system. The process further includes comparing the environmental impact metrics with a CO2 emissions benchmark. The process further includes determining that the environmental impact metrics exceed the CO2 emissions benchmark. The process further includes outputting for display to a participant of a virtual meeting a prompt with a suggestion for executing a remedial measure that reduces CO2 emissions created by the distributed computer system.
A computerized system is configured to automatically manage an incoming phone call from a caller to a cellular phone or an internet phone. The computerized system includes a first user device (e.g., a cell phone, internet phone, etc.) assigned to a first user. The system further includes an automated assistant module in communication with the first user device, a synthesized speech generator in communication with the automated assistant module, and a phone number directory in communication with the automated assistant module. The automated assistant module is configured to, when the incoming call is received by the first user device, determine (a) an importance of the incoming call based on (i) a location or number from which the incoming call originated, (ii) words used by the caller, (iii) a schedule of the first user, and (b) based on the importance of the incoming call, an appropriate response.
A telecommunication apparatus and method can be configured to facilitate disconnection for conference calls. Embodiments can include the monitoring of an ongoing call (e.g. conference call or other type of call involving multiple parties), detecting a possible termination of the call based on a period of silence during the call for triggering an analysis of at least a portion of the call and evaluating the analysis results to determine whether the call is to be terminated or not. In the event termination occurs, resources can be unassigned to the call to free up resources. In the event it is determined that the call is not yet terminated, monitoring of the call can resume. In some embodiments, the conducted analysis can involve analyzing context specific aspects of the call (e.g. at least a portion of a transcript of the call, metadata related to the call, sound patterns, etc.).
Systems and methods for a dual-functional modular system for providing Internet Protocol (IP) phones with wireless broadband capabilities and a handoff from public cellular networks to a private business system. The method may include providing a plurality of IP phones with one or more modular Long-Term Evolution (LTE) upgrade units, wherein the plurality of IP phones gain LTE endpoint features; configuring the one or more units to connect to a private IP network; continuously monitoring signal strength of a public LTE network and the private IP network; detecting a mobile device with an active call; when the private IP network provides a more stable connection, initiating a handoff from the public LTE network to the IP network; transferring the active call data to an available LTE-equipped IP phone; monitoring the IP network; and when the IP network becomes unstable, reverting service of the active call to the public LTE network.
A system for authenticating a sender of a response to an authentication request includes an authentication server, an identity server configured to receive biometric data of a user, a central ID system configured to create or receive a username and/or password, and a first user device associated with a first user. The first user device is configured to create a first user ID that includes at least a first username and a first biometric data. When an authentication request is sent to a user device by the authentication server the user device responds with a user ID. The authentication server then queries at least one or both of the central ID system and the identity server to certify the accuracy of the user ID to assure it matches the first user ID before (1) accepting the response, or (2) permitting the first user to access confidential information. The systems and methods may also include blockchain authentication or tuple space authentication.
G06F 21/32 - Authentification de l’utilisateur par données biométriques, p. ex. empreintes digitales, balayages de l’iris ou empreintes vocales
H04L 9/32 - Dispositions pour les communications secrètes ou protégéesProtocoles réseaux de sécurité comprenant des moyens pour vérifier l'identité ou l'autorisation d'un utilisateur du système
H04L 67/1097 - Protocoles dans lesquels une application est distribuée parmi les nœuds du réseau pour le stockage distribué de données dans des réseaux, p. ex. dispositions de transport pour le système de fichiers réseau [NFS], réseaux de stockage [SAN] ou stockage en réseau [NAS]
42.
ELECTRONIC METHOD AND SYSTEM FOR CONTEXT-AWARE EMERGENCY COMMUNICATION
G08B 25/08 - Systèmes d'alarme dans lesquels l'emplacement du lieu où existe la condition déclenchant l'alarme est signalé à une station centrale, p. ex. systèmes télégraphiques d'incendie ou de police caractérisés par le moyen de transmission utilisant les lignes de communication
H04M 1/72421 - Interfaces utilisateur spécialement adaptées aux téléphones sans fil ou mobiles avec des moyens de soutien local des applications accroissant la fonctionnalité pour donner accès à des services d’urgence les fonctions de service d’urgence étant activées automatiquement, p. ex. par détection d’une condition d’alarme
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
H04W 4/90 - Services pour gérer les situations d’urgence ou dangereuses, p. ex. systèmes d’alerte aux séismes et aux tsunamis
43.
ELECTRONIC METHOD AND SYSTEM FOR CONTEXT-AWARE EMERGENCY COMMUNICATION
Systems and methods for providing context-aware emergency information during an electronic communication are disclosed. The system can include an electronic communication device that includes a virtual assistant. The virtual assistant can autonomously provide information to a user and/or to an emergency response service provider during an emergency communication. Additionally or alternatively, the virtual assistant can automatically manipulate one or more functions on the electronic communication device and/or send a signal to manipulate one or more functions on a responder device.
A system for authenticating a sender of a response to an authentication request includes an authentication server, an identity server configured to receive biometric data of a user, a central ID system configured to create or receive a username and/or password, and a first user device associated with a first user. The first user device is configured to create a first user ID that includes at least a first username and a first biometric data. When an authentication request is sent to a user device by the authentication server the user device responds with a user ID. The authentication server then queries at least one or both of the central ID system and the identity server to certify the accuracy of the user ID to assure it matches the first user ID before (1) accepting the response, or (2) permitting the first user to access confidential information. The systems and methods may also include blockchain authentication or tuple space authentication.
H04L 29/06 - Commande de la communication; Traitement de la communication caractérisés par un protocole
H04L 9/00 - Dispositions pour les communications secrètes ou protégéesProtocoles réseaux de sécurité
H04L 9/32 - Dispositions pour les communications secrètes ou protégéesProtocoles réseaux de sécurité comprenant des moyens pour vérifier l'identité ou l'autorisation d'un utilisateur du système
45.
METHOD OF AND SYSTEM FOR MANAGING POWER CONSUMPTION OF A DEVICE
Methods and systems for managing power consumption of a device are provided. Exemplary methods and systems include monitoring a proximity connection between a device and a mobile device and, upon detecting by the device one or more of the mobile device is beyond the predetermined distance or the proximity connection disconnected, automatically transitioning the device from a wake mode to a sleep mode and providing a user interphase prompt on one or more of the device and the mobile device to query a user whether to allow the device to enter the sleep mode.
G06F 1/3206 - Surveillance d’événements, de dispositifs ou de paramètres initiant un changement de mode d’alimentation
H04M 1/253 - Appareils téléphoniques utilisant la transmission numérique de la parole
H04M 1/724 - Interfaces utilisateur spécialement adaptées aux téléphones sans fil ou mobiles
H04W 4/021 - Services concernant des domaines particuliers, p. ex. services de points d’intérêt, services sur place ou géorepères
H04W 4/80 - Services utilisant la communication de courte portée, p. ex. la communication en champ proche, l'identification par radiofréquence ou la communication à faible consommation d’énergie
A method for providing real-time presentation feedback can comprise receiving audio data corresponding to a prepared presentation; analyzing, the audio data; analyzing, the analyzed audio data relative to presentation data associated with the prepared presentation to form an analyzed presentation data; generating, at least one of a recommendation and a feedback; and transmitting the at least one of the recommendation and the feedback for display on a display device. The method can provide real-time suggestions and feedback to a user during preparation or during a respective speech, presentation, or the like.
G10L 21/06 - Transformation de la parole en une représentation non audible, p. ex. visualisation de la parole ou traitement de la parole pour les aides tactiles
H04L 65/1063 - Serveurs d'applications fournissant des services réseau
H04L 65/40 - Prise en charge des services ou des applications
47.
SYSTEM AND METHOD FOR DYNAMICALLY UPDATING A BACKGROUND IN A VIDEOCONFERENCING APPARATUS
A videoconferencing system and method are configured to select a virtual background for a participant of a videoconference. The system comprises a user analysis engine configured to receive and analyze a video feed to detect one or more physical characteristics of a first participant of a videoconference and to infer a particular cognitive or emotional state of the first participant from the detected one or more physical characteristics. The system comprises a background adjustment engine is configured to select a virtual background displayed with the first video feed based on the particular cognitive or emotional state of the first participant.
A virtual reality system and method to permit a user to perform various activities in one or more metaverses while waiting in a virtual commerce space can include (1) one or more virtual reality (VR) servers configured to create multiple virtual spaces in one or more metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a virtual commerce server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the one or more servers are configured to receive an assistance request, generate an avatar bot as a placeholder in a virtual queue for a user, and transport an avatar of the user to a separate virtual space while the avatar bot represents the user in a virtual queue.
A computerized system and method for mapping a virtual reality (“VR”) space includes: positioning one or more users into the VR space, wherein each user utilizes a user device to move from a first VR locale to a second VR locale within the VR space. The user’s movement is communicated to a VR mapping engine in communication with a memory that can store one or more of (a) the identity of the VR user, (b) the date and time the VR user entered and exited the VR space, (c) the route taken by the VR user from the first VR locale to the second VR locale, and (d) VR constructs along the route taken by the user. The VR mapping engine generates a route between the first VR locale and second VR locale based on the user’s route, and includes the VR constructs that the user encountered along the route. A wire frame processor receives instructions from the VR mapping engine to generate the route in VR and to make a map with the route accessible to other users that enter the VR space. VR drones may also be used to map the VR space.
A computer system and method captures digitized elements of all or a portion of a virtual reality (VR) proceeding generated by a VR server and analyzes the digitized elements of the VR proceeding to determine a core subject matter. The system comprises (1) a VR capture processor in communication with the VR server, wherein the VR capture processor is configured to capture some or all of the digitized elements of a VR proceeding generated by the VR server, (2) one or more databases in communication with the VR capture processor that are configured to store the captured digitized elements of the VR proceeding, and (3) a VR proceeding analyzer configured to analyze the captured digitized elements of the VR proceeding and to determine a core subject of all or a portion of the VR proceeding, preferably by analyzing one or more of the principles of rhetoric.
A virtual reality (VR) system and method to manage communications in one or more metaverses can include (1) one or more VR servers configured to create multiple virtual spaces in one or more metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a virtual communication server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices. The one or more servers is configured to receive a first avatar request, generate a first avatar for a first user within the one or more metaverses based upon the first avatar request, assign a first virtual directory number to the first avatar, apply a first set of communication rules for the first avatar, and manage communication notifications for the first avatar within the one or more metaverses based on the first set of communication rules.
G06F 3/0482 - Interaction avec des listes d’éléments sélectionnables, p. ex. des menus
G06F 17/00 - Équipement ou méthodes de traitement de données ou de calcul numérique, spécialement adaptés à des fonctions spécifiques
H04L 67/125 - Protocoles spécialement adaptés aux environnements propriétaires ou de mise en réseau pour un usage spécial, p. ex. les réseaux médicaux, les réseaux de capteurs, les réseaux dans les véhicules ou les réseaux de mesure à distance en impliquant la commande des applications des terminaux par un réseau
52.
ELECTRONIC COMMUNICATION SYSTEM AND METHOD WITH ADAPTIVE PERSONALIZATION AND COACHING
Electronic communication methods and systems for providing adaptive personalization and coaching are provided. Exemplary methods and systems employ a data extraction engine, a goal determination module, and a virtual assistant module to determine goals, preferences, and/or biases of a user and provide adaptive personalization and coaching to a user based on such information.
H04L 51/52 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel pour la prise en charge des services des réseaux sociaux
H04L 67/1396 - Protocoles spécialement adaptés pour surveiller l'activité des utilisateurs
G10K 11/178 - Procédés ou dispositifs de protection contre le bruit ou les autres ondes acoustiques ou pour amortir ceux-ci, en général utilisant des effets d'interférenceMasquage du son par régénération électro-acoustique en opposition de phase des ondes acoustiques originales
H04B 3/23 - Réduction des effets d'échos ou de sifflementSystèmes à ligne de transmission Détails ouverture ou fermeture de la voie d'émissionCommande de la transmission dans une direction ou l'autre utilisant une reproduction du signal transmis décalée dans le temps, p. ex. par dispositif d'annulation
H04R 3/02 - Circuits pour transducteurs pour empêcher la réaction acoustique
56.
CUSTOMIZATION OF A METAVERSE ENVIRONMENT BASED ON CUSTOMER PREFERENCES
A computer system that creates a virtual reality (VR), or metaverse, commerce space, includes a VR library that stores VR commerce space elements, a VR rendering engine in communication with the VR library, a call center server in communication with the VR rendering engine. The VR rendering engine selects one or more VR elements and creates a VR commerce space based on one or more customer preferences. The VR commerce space is transmitted to the call center server, which communicates the VR commerce space to a customer device and optionally to an agent device.
Electronic communication methods and systems for automatically determining and ranking recommended modes and/or other factors of communication are provided. The methods and systems can include analyzing historical communication data for one or more participants. The method can further include comparing normalized historical data to user preference information.
Methods and systems for managing power consumption of a device are provided. Exemplary methods and systems include monitoring a proximity connection between a device and a mobile device and, upon detecting by the device one or more of the mobile device is beyond the predetermined distance or the proximity connection disconnected, automatically transitioning the device from a wake mode to a sleep mode and providing a user interphase prompt on one or more of the device and the mobile device to query a user whether to allow the device to enter the sleep mode.
A computerized system and method for mapping a virtual reality (“VR”) space includes: positioning one or more users into the VR space, wherein each user utilizes a user device to move from a first VR locale to a second VR locale within the VR space. The user's movement is communicated to a VR mapping engine in communication with a memory that can store one or more of (a) the identity of the VR user, (b) the date and time the VR user entered and exited the VR space, (c) the route taken by the VR user from the first VR locale to the second VR locale, and (d) VR constructs along the route taken by the user. The VR mapping engine generates a route between the first VR locale and second VR locale based on the user's route, and includes the VR constructs that the user encountered along the route. A wire frame processor receives instructions from the VR mapping engine to generate the route in VR and to make a map with the route accessible to other users that enter the VR space. VR drones may also be used to map the VR space.
A customer contact center system configured to utilize analysis to match a customer with an agent, the contact center system comprising a contact center, a request handler electronically connectable to one or more customer devices and configured to handle customer requests sent to the contact center routing system; and a customer footprint updater in communication with the request handler and electronically connectable to a third-party electronic network connectable to the one or more customer devices.
Electronic communication methods and systems for providing adaptive personalization and coaching are provided. Exemplary methods and systems employ a data extraction engine, a goal determination module, and a virtual assistant module to determine goals, preferences, and/or biases of a user and provide adaptive personalization and coaching to a user based on such information.
G06Q 10/0637 - Gestion ou analyse stratégiques, p. ex. définition d’un objectif ou d’une cible pour une organisationPlanification des actions en fonction des objectifsAnalyse ou évaluation de l’efficacité des objectifs
A virtual reality (VR) system and method to manage communications in one or more metaverses can include (1) one or more VR servers configured to create multiple virtual spaces in one or more metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a virtual communication server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices. The one or more servers is configured to receive a first avatar request, generate a first avatar for a first user within the one or more metaverses based upon the first avatar request, assign a first virtual directory number to the first avatar, apply a first set of communication rules for the first avatar, and manage communication notifications for the first avatar within the one or more metaverses based on the first set of communication rules.
H04L 51/043 - Messagerie en temps réel ou quasi en temps réel, p. ex. messagerie instantanée [IM] en utilisant ou en gérant les informations de présence
G06F 3/04815 - Interaction s’effectuant dans un environnement basé sur des métaphores ou des objets avec un affichage tridimensionnel, p. ex. modification du point de vue de l’utilisateur par rapport à l’environnement ou l’objet
G06F 3/0482 - Interaction avec des listes d’éléments sélectionnables, p. ex. des menus
G06T 19/00 - Transformation de modèles ou d'images tridimensionnels [3D] pour infographie
H04L 51/52 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel pour la prise en charge des services des réseaux sociaux
63.
Cryptographic trust system for electronic communications integrity using tuple spaces and messaging user agents
An electronic communication system for certification of an electronic communication includes: (1) a cryptographic trust server (CTS); (2) a common memory to store electronic communications; (3) a tuple server configured to generate tuple spaces; (4) a first user device; and (5) a first messaging user agent (MUA) associated with the first user device. The first MUA is configured to generate an MUA cryptographic hash for a first electronic communication, and the MUA places the first electronic communication with the cryptographic hash in the common memory, optionally with an iterative communication thread of prior electronic communications. The first MUA places an alert and the location of the first electronic communication in a tuple space provided by the tuple server. The alert notifies the CTS to access the common memory to review and verify or not verify the MUA cryptographic hash and optionally verify or not verify a CTS hash of the iterative communication thread.
H04L 9/32 - Dispositions pour les communications secrètes ou protégéesProtocoles réseaux de sécurité comprenant des moyens pour vérifier l'identité ou l'autorisation d'un utilisateur du système
64.
AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES
A computer system and method are configured to create a virtual reality (VR) commerce space in which a single agent can simultaneously interact with multiple customers. The computer system includes a VR server configured to create a VR commerce space; a call center server in communication with the VR server and configured to communicate with (a) a plurality of customer devices, and (b) an agent device; a text-to-speech (TTS) engine that converts text entered into the agent device into speech that is transmitted by the call center server to at least some of the plurality of customer devices. The call center server is further configured to position each customer having one of the plurality of customer devices into the VR commerce space and to permit the agent device to communicate simultaneously with the plurality of customer devices.
A computer system and method captures digitized elements of all or a portion of a virtual reality (VR) proceeding generated by a VR server and analyzes the digitized elements of the VR proceeding to determine a core subject matter. The system comprises (1) a VR capture processor in communication with the VR server, wherein the VR capture processor is configured to capture some or all of the digitized elements of a VR proceeding generated by the VR server, (2) one or more databases in communication with the VR capture processor that are configured to store the captured digitized elements of the VR proceeding, and (3) a VR proceeding analyzer configured to analyze the captured digitized elements of the VR proceeding and to determine a core subject of all or a portion of the VR proceeding, preferably by analyzing one or more of the principles of rhetoric.
A videoconferencing system and method are configured to generate a video conference including background advertising for one or more conference participants preferably based on an advertising sentiment for each participant. The system may include an advertising engine configured to communicate with advertising sources, a videoconferencing server in communication with the advertising engine and configured to generate a video conference, and an advertising sentiment processor that (a) determines an advertising sentiment for each of the one or more conference participants, and (b) selects unique advertising for each of the one or more of the conference participants based on the advertising sentiment, wherein the advertising sentiment processor is in communication with the advertising engine and with the video conferencing server.
A computer system and method to pennit a user to participate in multiple metaverses. The system and method include (1) one or more virtual reality (VR) servers configured to create multiple metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a call center server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the call center server is configured to position each unique user via one of the user operating devices into one or more of the multiple metaverses; and (4) a virtual user apparatus unique to a user and configured to permit the user to select between one or more of the multiple metaverses in which to participate.
A computer system and method searches organizational communications utilizing sentiment analysis of communication artifacts. A data-collection server first collects organizational data that includes communication artifacts. One or more searchable databases is in communication with the data-collection server and stores the communication artifacts. A search engine searches the databases for the communication artifacts in order to create a sentiment index for one or more sentiment types, wherein each sentiment type is stored in a separate database. A sentiment engine searches and analyzes each of the sentiment databases to create a sentiment index.
G06F 16/901 - IndexationStructures de données à cet effetStructures de stockage
G06F 16/908 - Recherche caractérisée par l’utilisation de métadonnées, p. ex. de métadonnées ne provenant pas du contenu ou de métadonnées générées manuellement utilisant des métadonnées provenant automatiquement du contenu
Systems and methods for detecting a presence of a tracked device (e.g., a device of a guest, an employee, and/or a device coupled to an object), identifying the tracked device (e.g., as being associated with the guest, the employee, and/or the object), and determining a location of the tracked device (e.g., within a venue) can include a plurality of devices and one or more servers. The systems a plurality of communication modules configured to form a network of physical reference points in at least a portion of a venue. The plurality of communication modules can communicate with one or more servers, and the one or more servers can identify and determine a location of the tracked device based on data received in response to presence data being detected. The one or more servers and/or each device can perform various methods associated with presence detection, identification, and location determination.
H04L 67/54 - Gestion de la présence, p. ex. surveillance ou enregistrement pour la réception des informations de connexion des utilisateurs ou état de connexion des utilisateurs
H04W 4/029 - Services de gestion ou de suivi basés sur la localisation
H04W 4/33 - Services spécialement adaptés à des environnements, à des situations ou à des fins spécifiques pour les environnements intérieurs, p. ex. les bâtiments
A computer system and method are configured to permit a single agent to simultaneously interact with multiple customers. The computer system includes a call center server configured to communicate with (a) a plurality of customer devices, and (b) an agent device. The call center server is further configured to permit the agent device to communicate simultaneously with the plurality of customer devices. A text-to-speech (TTS) engine may be used converts text entered into the agent device into speech that is transmitted by the call center server to at least some of die plurality of customer devices.
G10L 13/00 - Synthèse de la paroleSystèmes de synthèse de la parole à partir de texte
H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
H04L 51/06 - Adaptation des messages aux exigences du terminal ou du réseau
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 3/527 - Dispositions centralisées de réponse aux appels ne demandant pas l'intervention d'un opérateur
71.
SYSTEM AND METHOD OF TACTILE BASED DISPLAY (IMAGE) ADAPTATION OF VIDEOCONFERENCE PROCEEDINGS
A conferencing system and method detects one or more two-dimensional (2D) images in presented 2D data and/or objects shown during a videoconference and renders them on a participant's three-dimensional (3D) tactile screen. The system includes a conferencing server that is in communication with one or more participant devices. An image recognition engine is in communication with the conferencing server and identifies the one or more 2D images. An imaging processor is in communication with the image recognition engine, and may be in communication with a camera that recognizes objects shown during the videoconference. The imaging processor creates a 3D rendering of the 2D images and/or the objects and directly or indirectly sends them to the participant’s 3D tactile screen.
A videoconferencing system that generates at least one participant bot unique to a videoconference participant or topic. The videoconferencing system comprises: a videoconferencing server; a participant bot engine that generates and stores the at least one participant bot is further configured to direct a videoconference invitation from the videoconferencing server to the at least one participant bot. One or more databases are in communication with the participant bot-generation engine, wherein the database stores organizational information and makes the organizational information available to the participant bot. The videoconferencing server is configured to send a videoconference invitation to the bot engine and the bot engine is configured to accept the videoconference invitation and have a participant bot participate in the videoconference.
H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
H04L 65/403 - Dispositions pour la communication multipartite, p. ex. pour les conférences
A computerized real-time data processing system for determining one or more topics presented during a conference utilizes a natural language processor (NLP) in communication with a conference server, wherein the NLP is configured to identify one or more topics presented in a conference based on identifying thematic elements in the speech of a conference host or participant, or in conference audio. One or more participant devices are in communication with the conference server, wherein each of the one or more participant devices has a display that displays conference topic files, wherein each conference topic file represents (a) a topic that was previously discussed during the conference, or (b) a topic that is presently being discussed during the conference. Each participant may, using the participant device unique to that participant join a conference when a topic of interest is identified.
An electronic method for contextual task creation during a screen sharing session includes collecting shared screen data, searching the shared screen data for a potential task, and confirming the potential task with a user to generate a confirmed task. The electronic method can further include sending the confirmed task to a task management engine where the task can be collaboratively reviewed for progress and accuracy. The electronic method can be performed by a contextual task creation program or system that utilizes optical character recognition techniques for converting an image of text into a machine-readable text format, and natural language processing techniques for identifying keywords, entities, and actionable items within the text to provide possible task suggestions to a user.
A device, system and method for providing machine learning prompts on a call at a contact center server are provided. A contact center (CC) server receives a call. The CC server receives, on the call, an indication of a queue, of a plurality of queues maintained by the CC server, into which to place the call. The CC server places the call into the queue indicated by the indication, the call placed into the queue in a hold state. A machine learning engine generates, based on historical data associated with the queue, one or more prompts for the call. The CC server provides the one or more prompts on the call during the hold state.
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
A virtual reality system and method to permit a user to perform various activities in one or more metaverses while waiting in a virtual commerce space can include (1) one or more virtual reality (VR) servers configured to create multiple virtual spaces in one or more metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a virtual commerce server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the one or more servers are configured to receive an assistance request, generate an avatar bot as a placeholder in a virtual queue for a user, and transport an avatar of the user to a separate virtual space while the avatar bot represents the user in a virtual queue.
A device, system and method for cancelling echo at electronic devices are provided. The device comprises: a send path comprising a send input and output; a receive path comprising a receive input and output; an echo estimator engine that determines an estimate of echo, on the send path; a subtractor engine subtracts the estimated echo from a send signal received at the send input; a delay buffer engine; and an adder. The delay buffer engine provides, to the adder engine, a delayed-attenuated portion of a receive signal, received at the receive input, delayed by a given delay period corresponding to at least a delay of the echo between the receive path and the send input. The adder engine adds the delayed-attenuated portion to the send signal. The echo estimator engine determines the estimated echo using at least the delayed-attenuated portion of the receive signal added to the send signal.
H04M 9/08 - Systèmes téléphoniques à haut-parleur à double sens comportant des moyens pour conditionner le signal, p. ex. pour supprimer les échos dans l'une ou les deux directions du trafic
H04B 3/20 - Réduction des effets d'échos ou de sifflementSystèmes à ligne de transmission Détails ouverture ou fermeture de la voie d'émissionCommande de la transmission dans une direction ou l'autre
78.
Customization of a metaverse environment based on customer preferences
A computer system that creates a virtual reality (VR), or metaverse, commerce space, includes a VR library that stores VR commerce space elements, a VR rendering engine in communication with the VR library, a call center server in communication with the VR rendering engine. The VR rendering engine selects one or more VR elements and creates a VR commerce space based on one or more customer preferences. The VR commerce space is transmitted to the call center server, which communicates the VR commerce space to a customer device and optionally to an agent device.
A method for providing real-time presentation feedback can comprise receiving audio data corresponding to a prepared presentation; analyzing, the audio data; analyzing, the analyzed audio data relative to presentation data associated with the prepared presentation to form an analyzed presentation data; generating, at least one of a recommendation and a feedback; and transmitting the at least one of the recommendation and the feedback for display on a display device. The method can provide real-time suggestions and feedback to a user during preparation or during a respective speech, presentation, or the like.
An electronic method for contextual task creation during a screen sharing session includes collecting shared screen data, searching the shared screen data for a potential task, and confirming the potential task with a user to generate a confirmed task. The electronic method can further include sending the confirmed task to a task management engine where the task can be collaboratively reviewed for progress and accuracy. The electronic method can be performed by a contextual task creation program or system that utilizes optical character recognition techniques for converting an image of text into a machine-readable text format, and natural language processing techniques for identifying keywords, entities, and actionable items within the text to provide possible task suggestions to a user.
A call center computer system with deepfake audio capability includes a call center server configured to communicate with one or more user devices and route communications from each of the one or more user devices to a call center agent device based on the availability of a call center agent. A deepfake processor in communication with the call center server includes a deepfake audio replicator. A first database includes one or more users and a primary agent associated with each of the one or more users and the content of prior sessions with each of the one or more users. A second database includes voices for each primary agent. The call center server is configured to connect a user device to a device of a secondary agent when the primary agent is not available, and the deepfake processor is configured to substitute the primary agent voice for the secondary agent's voice or to be the voice of a bot.
G10L 15/18 - Classement ou recherche de la parole utilisant une modélisation du langage naturel
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
82.
Intelligent meeting insight and collaboration system with real-time topic extraction and engagement enhancements
A computerized real-time data processing system for determining one or more topics presented during a conference utilizes a natural language processor (NLP) in communication with a conference server, wherein the NLP is configured to identify one or more topics presented in a conference based on identifying thematic elements in the speech of a conference host or participant, or in conference audio. One or more participant devices are in communication with the conference server, wherein each of the one or more participant devices has a display that displays conference topic files, wherein each conference topic file represents (a) a topic that was previously discussed during the conference, or (b) a topic that is presently being discussed during the conference. Each participant may, using the participant device unique to that participant, join a conference when a topic of interest is identified.
G10L 15/18 - Classement ou recherche de la parole utilisant une modélisation du langage naturel
G06F 3/04817 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect utilisant des icônes
G10L 15/183 - Classement ou recherche de la parole utilisant une modélisation du langage naturel selon les contextes, p. ex. modèles de langage
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
H04L 65/1093 - Procédures en session en ajoutant des participantsProcédures en session en supprimant des participants
83.
System and method for enhancing the phone call experience using analyzed communication artifacts for emotional state detection
An electronic communication method for audio and/or video call sentiment analysis includes receiving, by a second electronic communication system associated with a second user (e.g., the call receiver), an audio and/or video call request from a first electronic communication system associated with a first user (e.g., the call sender). The method further includes determining a sentiment/disposition of the first user. The method further includes displaying, on a graphical user interface of the second electronic communication system, the sentiment/disposition of the second user to indicate to the second user a disposition of the first user. The sentiment can be displayed on the receiver's electronic communication system before the receiver answers the call.
A device, system and method for providing machine learning prompts on a call at a contact center server are provided. A contact center (CC) server receives a call. The CC server receives, on the call, an indication of a queue, of a plurality of queues maintained by the CC server, into which to place the call. The CC server places the call into the queue indicated by the indication, the call placed into the queue in a hold state. A machine learning engine generates, based on historical data associated with the queue, one or more prompts for the call. The CC server provides the one or more prompts on the call during the hold state.
H04M 3/00 - Centraux automatiques ou semi-automatiques
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
85.
SYSTEM AND METHOD FOR HOSPITALITY PRESENCE DETECTION AND REPORTING OF SAME IN ELECTRONIC COMMUNICATIONS
Systems and methods for detecting a presence of a tracked device (e.g., a device of a guest, an employee, and/or a device coupled to an object), identifying the tracked device (e.g., as being associated with the guest, the employee, and/or the object), and determining a location of the tracked device (e.g., within a venue) can include a plurality of devices and one or more servers. The systems a plurality of communication modules configured to form a network of physical reference points in at least a portion of a venue. The plurality of communication modules can communicate with one or more servers, and the one or more servers can identify and determine a location of the tracked device based on data received in response to presence data being detected. The one or more servers and/or each device can perform various methods associated with presence detection, identification, and location determination.
H04W 4/029 - Services de gestion ou de suivi basés sur la localisation
H04W 4/33 - Services spécialement adaptés à des environnements, à des situations ou à des fins spécifiques pour les environnements intérieurs, p. ex. les bâtiments
86.
Generative AI platform integration with video conferencing
A videoconferencing system that generates at least one participant bot unique to a videoconference participant or topic. The videoconferencing system comprises: a videoconferencing server; a participant bot engine that generates and stores the at least one participant bot is further configured to direct a videoconference invitation from the videoconferencing server to the at least one participant bot. One or more databases are in communication with the participant bot-generation engine, wherein the database stores organizational information and makes the organizational information available to the participant bot. The videoconferencing server is configured to send a videoconference invitation to the bot engine and the bot engine is configured to accept the videoconference invitation and have a participant bot participate in the videoconference.
H04L 65/403 - Dispositions pour la communication multipartite, p. ex. pour les conférences
H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
A conferencing system and method detects one or more two-dimensional (2D) images in presented 2D data and/or objects shown during a videoconference and renders them on a participant's three-dimensional (3D) tactile screen. The system includes a conferencing server that is in communication with one or more participant devices. An image recognition engine is in communication with the conferencing server and identifies the one or more 2D images. An imaging processor is in communication with the image recognition engine, and may be in communication with a camera that recognizes objects shown during the videoconference. The imaging processor creates a 3D rendering of the 2D images and/or the objects and directly or indirectly sends them to the participant's 3D tactile screen.
A computer system and method searches organizational communications utilizing sentiment analysis of communication artifacts. A data-collection server first collects organizational data that includes communication artifacts. One or more searchable databases is in communication with the data-collection server and stores the communication artifacts. A search engine searches the databases for the communication artifacts in order to create a sentiment index for one or more sentiment types, wherein each sentiment type is stored in a separate database. A sentiment engine searches and analyzes each of the sentiment databases to create a sentiment index.
G06F 16/00 - Recherche d’informationsStructures de bases de données à cet effetStructures de systèmes de fichiers à cet effet
G06F 16/951 - IndexationTechniques d’exploration du Web
G06F 16/953 - Requêtes, p. ex. en utilisant des moteurs de recherche du Web
G10L 15/18 - Classement ou recherche de la parole utilisant une modélisation du langage naturel
G10L 15/30 - Reconnaissance distribuée, p. ex. dans les systèmes client-serveur, pour les applications en téléphonie mobile ou réseaux
G10L 25/63 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation pour estimer un état émotionnel
A computer system and method are configured to permit a single agent to simultaneously interact with multiple customers. The computer system includes a call center server configured to communicate with (a) a plurality of customer devices, and (b) an agent device. The call center server is further configured to permit the agent device to communicate simultaneously with the plurality of customer devices. A text-to-speech (TTS) engine may be used converts text entered into the agent device into speech that is transmitted by the call center server to at least some of the plurality of customer devices.
A videoconferencing system and method are configured to generate a video conference including background advertising for one or more conference participants preferably based on an advertising sentiment for each participant. The system may include an advertising engine configured to communicate with advertising sources, a videoconferencing server in communication with the advertising engine and configured to generate a video conference, and an advertising sentiment processor that (a) determines an advertising sentiment for each of the one or more conference participants, and (b) selects unique advertising for each of the one or more of the conference participants based on the advertising sentiment, wherein the advertising sentiment processor is in communication with the advertising engine and with the video conferencing server.
G06Q 50/00 - Technologies de l’information et de la communication [TIC] spécialement adaptées à la mise en œuvre des procédés d’affaires d’un secteur particulier d’activité économique, p. ex. aux services d’utilité publique ou au tourisme
A computer system and method to permit a user to participate in multiple metaverses. The system and method include (1) one or more virtual reality (VR) servers configured to create multiple metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a call center server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the call center server is configured to position each unique user via one of the user operating devices into one or more of the multiple metaverses; and (4) a virtual user apparatus unique to a user and configured to permit the user to select between one or more of the multiple metaverses in which to participate.
A computer system and method are configured to create a virtual reality (VR) commerce space in which a single agent can simultaneously interact with multiple customers. The computer system includes a VR server configured to create a VR commerce space; a call center server in communication with the VR server and configured to communicate with (a) a plurality of customer devices, and (b) an agent device; a text-to-speech (TTS) engine that converts text entered into the agent device into speech that is transmitted by the call center server to at least some of the plurality of customer devices. The call center server is further configured to position each customer having one of the plurality of customer devices into the VR commerce space and to permit the agent device to communicate simultaneously with the plurality of customer devices.
A conferencing system for determining a participant's status during a conference may include (1) a conference server configured to identify one or more conference topics, and (2) one or more participant devices in communication with the conference server, wherein each participant device is assigned to a unique participant. A natural language processor (NLP) may be in communication with the conference server, wherein the NLP processor is configured to identify a participant and one or more topics on which the participant comments. A ranking engine is configured to identify one or both of (a) whether the participant was an originator of an idea related to a conference topic, and (b) the participant's contribution to a conference topic.
A conferencing system operable on a computer network includes a conference server that communicates with a conference host device that provides conference information to the conference server. A participant scoring engine, which may be part of a search engine, is in communication with a participant database. The participant database includes one or more attributes of available participants. The participant scoring engine (a) filters or ranks the participants based on the conference information provided by a conference host via the conference host device to the conference server, and by comparing the conference information to the one or more attributes of at least some of the available participants creates a filtered participant database that includes a subset of the participants in the database, and (b) determines a score for each of the participants in the filtered participant database, wherein the score is based on the conference information and the one or more attributes of each participant in the filtered database.
A conferencing system operable on a computer network includes a conference server that communicates with a conference host device that provides conference infolination to the conference server. A participant scoring engine, which may be part of a search engine, is in communication with a participant database. The participant database includes one or more attributes of available participants. The participant scoring engine (a) filters or ranks the participants based on the conference information provided by a conference host via the conference host device to the conference server, and by comparing the conference information to the one or more attributes of at least sorne of the available participants creates a filtered participant database that includes a subset of the participants in the database, and (b) deterrnines a score for each of the participants in the filtered participant database, wherein the score is based on the conference information and the one or more attributes of each participant in the filtered database.
A computer system includes a telecommunication server of a telecommunication system operator, is configured to store and route a communication detail record (CDR), a CDR database a metadata database, and a CDR router configured to inspect/analyze the metadata in each CDR and based on the analysis route the CDR to one or more country-specific and/or region-specific CDR storage units. The computer system may also include a legal database in communication with the CDR router, wherein the legal database includes the legal requirements for CDR storage of one or more countries and/or one or more regions and a legal server configured to obtain updates to the legal requirements and store them in the legal database. A method implemented on the telecommunications system receives and stores from the telecommunication server metadata from a telecom event and saves it as a CDR. The CDR is routed, utilizing the CDR router to one or more country-specific CDR storage units.
A computer system includes a telecommunication server of a telecommunication system operator, is configured to store and route a communication detail record (CDR), a CDR database a metadata database, and a CDR router configured to inspect/analyze the metadata in each CDR and based on the analysis route the CDR to one or more country-specific and/or region-specific CDR storage units. The computer systern may also include a legal database in communication with the CDR router, wherein the legal database includes the legal requirements for CDR storage of one Or more countries and/or one or more regions and a legal server configured to obtain updates to the legal requirements and store thern in the legal database. A method implemented on the telecommunications system receives and stores frorn the telecommunication server metadata frorn a telecorn event and saves it as a CDR. The CDR is routed, utilizing the CDR router to one or more country-specific CDR storage units.
H04L 41/50 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords
H04L 67/1097 - Protocoles dans lesquels une application est distribuée parmi les nœuds du réseau pour le stockage distribué de données dans des réseaux, p. ex. dispositions de transport pour le système de fichiers réseau [NFS], réseaux de stockage [SAN] ou stockage en réseau [NAS]
H04L 67/52 - Services réseau spécialement adaptés à l'emplacement du terminal utilisateur
98.
Active call lawful interception and preservation technique
A communication system and method for identifying a threatening and/or illegal call includes (1) a telephony network, (2) a first user device in communication with the telephony network, wherein the first user device is assigned to a first user who is an organization member, (3) a second user device in communication with the telephony network, wherein the second user device is assigned to a second user who is not an organization member, (4) a communications server in communication with at least the first user device, (5) a natural language processor (NLP) in communication with the communications server; and (6) a threatening language database in communication with the communications server and/or the NLP. The NLP is configured to monitor language used by the second user during a communication with first user to identify threatening language by comparing the language used by the second user to the threatening language in the threatening language database.
H04M 11/04 - Systèmes de communication téléphonique spécialement adaptés pour être combinés avec d'autres systèmes électriques avec systèmes d’alarme, p. ex. systèmes d’alarme d'incendie, de police ou systèmes antivol
G10L 15/18 - Classement ou recherche de la parole utilisant une modélisation du langage naturel
G10L 15/30 - Reconnaissance distribuée, p. ex. dans les systèmes client-serveur, pour les applications en téléphonie mobile ou réseaux
H04M 3/22 - Dispositions de supervision, de contrôle ou de test
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
99.
ACTIVE CALL LAWFUL INTERCEPTION AND PRESERVATION TECHNIQUE
A communication system and method for identifying a threatening and/or illegal call includes (1) a telephony network, (2) a first user device in communication with the telephony network, wherein the first user device is assigned to a first user who is an organization rnember, (3) a second user device in communication with the telephony network, wherein the second user device is assigned to a second user who is not an organization member, (4) a communications server in communication with at least the first user device, (5) a natural language processor (NLP) in commtmication with the comnnmications server; and (6) a threatening language database in communication with the communications server and/or the NLP. The NLP is configured to monitor language used by the second user during a communication with first user to identify threatening language by comparing the language used by the second user to the threatening language in the threatening language database.
The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to determine a customer query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the customer device by the virtual assistant.
H04M 3/493 - Services d'information interactifs, p. ex. renseignements sur l'annuaire téléphonique
G06Q 30/016 - Fourniture d’une assistance aux clients, p. ex. pour assister un client dans un lieu commercial ou par un service d’assistance après-vente
