|
2023
|
Invention
|
Machine learning enabled category creation.
Disclosed herein is a method for generating insights... |
|
|
Invention
|
Machine learning enabled interaction summarization and analysis.
Disclosed herein is an interact... |
|
|
Invention
|
Machine learning enabled communication driver identification.
Disclosed herein is an interaction... |
|
|
Invention
|
Systems and methods of searching communications.
Systems and methods for searching communication... |
|
2022
|
Invention
|
System and method of determining topics of a communication.
Systems and methods include using a ... |
|
|
Invention
|
Systems and methods of communication segments.
Systems and methods include processing communicat... |
|
|
Invention
|
Customer journey contact linking to determine root cause and loyalty. Systems and methods include... |
|
|
P/S
|
Locally installed downloadable computer software for capturing, recording, monitoring, managing, ... |
|
|
P/S
|
Locally installed downloadable software, including software
delivered to users via the internet,... |
|
|
P/S
|
Business consultation in the fields of business performance improvement, business process improve... |
|
|
P/S
|
Business management consultation in the fields of business performance improvement, business proc... |
|
|
P/S
|
Business consultation in the fields of business performance
improvement, business process improv... |
|
2021
|
P/S
|
Software as a service (SAAS) services featuring software for capturing, recording, monitoring, ma... |
|
|
P/S
|
Locally installed downloadable software, including software delivered to users via the internet, ... |
|
2020
|
Invention
|
System and method for ab testing based on communication content. Systems and methods include iden... |
|
|
P/S
|
Computer software for analyzing interactions and communications between entities in the fields of... |
|
|
P/S
|
Computer software for analyzing interactions and communications between entities; computer softwa... |
|
2019
|
Invention
|
System and method for searching content using acoustic characteristics. Content, such as communic... |
|
|
Invention
|
Communication channel customer journey. A communication channel customer journey may involve rece... |
|
|
Invention
|
System and method of categorizing communications. A system and method of categorizing communicati... |
|
|
Invention
|
Contact center agent coaching tool. A contact center agent coaching tool may employ systems and m... |
|
2018
|
P/S
|
Computer software for analyzing interactions and communications between entities, namely, softwar... |
|
|
P/S
|
software as a service (SAAS) services featuring software for use in analyzing interactions and co... |
|
|
P/S
|
Software as a service (SAAS) services featuring software for use in analyzing interactions and co... |
|
2016
|
Invention
|
Real-time compliance monitoring facility.
Disclosed herein are systems and methods for redacting... |
|
|
Invention
|
Real-time in-stream compliance monitoring facility.
Disclosed herein are systems and methods for... |
|
|
Invention
|
Real-time multi-level compliance monitoring facility.
Disclosed herein are systems and methods f... |
|
|
Invention
|
Real-time compliance monitoring facility. Disclosed herein is a system that provides analysis of ... |
|
2015
|
Invention
|
Real-time conversational analytics facility. Methods and systems are provided for receiving a com... |
|
2008
|
Invention
|
Methods for statistical analysis of speech. Computer-implemented methods and apparatus are provid... |
|
2007
|
P/S
|
Software for converting audio data into searchable text used to uncover trends in agent/customer ... |
|
2006
|
P/S
|
software for converting audio data into searchable text used to uncover trends in agent/customer ... |
|
|
Invention
|
Method and apparatus for processing heterogeneous units of work. Methods and apparatus are provid... |
|
|
Invention
|
Method and apparatus for processing of heterogeneous units of work.
Methods and apparatus are pr... |
|
|
Invention
|
Method and apparatus for processing heterogeneous units of work.
Methods and apparatus are provi... |
|
|
Invention
|
Method and apparatus for the processing of heterogeneous units of work.
Methods and apparatus ar... |
|
2004
|
P/S
|
software for analyzing audio data |
|
2003
|
Invention
|
Software for statistical analysis of speech. Computer-implemented methods and apparatus are provi... |
