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2024
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Invention
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Communication session setup procedure that accounts for endpoint battery status.
The technology ... |
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Invention
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Call quality analysis, notification and improvement.
Communication between remote participants i... |
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Invention
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Message routing in a contact center.
The present disclosure provides, among other things, a meth... |
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2023
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Invention
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Specialized microbots in contact centers.
Large monolithic virtual agents attempt to provide all... |
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Invention
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Provision of indicators conveying visually discernable sentiments in a participant list.
The tec... |
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Invention
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Low-code message-driven collaboration among and with virtual agents.
Virtual agents may be deplo... |
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Invention
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Binding multiple agent-matching algorithms and the dynamic selection thereof.
Making the best cu... |
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2022
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Invention
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Productivity meter of a conference call.
A method for generating a productivity score for a comm... |
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Invention
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Real-time provision of guidance to sales-focused agents of a contact center based on identifiable... |
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Invention
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Stress tracking and management.
Some degree of stress in the workplace is expected and unavoidab... |
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Invention
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Automatic engagement analytics in collaboration and conferencing. Participant attendance is readi... |
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Invention
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Collaboration content generation and selection for presentation.
Electronic conferences between ... |
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Invention
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Automatic detection, extraction, and memorialization of media content.
Communications over a net... |
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Invention
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Detection and mitigation of loudness for a participant on a call.
Office noise is common. Howeve... |
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Invention
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Speech transmission from a telecommunication endpoint using phonetic characters.
The technology ... |
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Invention
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Management of an on-hold call based on a user's participation in an activity on their endpoint.
... |
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Invention
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Enhanced security for visually impaired users of touchscreen interfaces using false entry notific... |
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Invention
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Voice and face bank to curb future artificial intelligence content fraud. A method for processing... |
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Invention
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Voice attribute manipulation during audio conferencing.
A method for manipulating voice attribut... |
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Invention
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Virtual meeting participation. A method for participating in a virtually-attended meeting includi... |
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Invention
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Systems and methods for preventing toll fraud in a sip environment.
A method includes storing us... |
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Invention
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Auto focus on speaker during multi-participant communication conferencing. A method for auto focu... |
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Invention
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Systems and methods for communication monitoring. In a traditional classroom setting a teacher is... |
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Invention
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Reminder notification for permission/access to links in electronic mail transmissions.
A method ... |
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Invention
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Federated intelligent contact center concierge service. Customers often call a contact center to ... |
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Invention
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Container-based encryption of data at rest for virtual machines in a cloud environment.
The tech... |
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Invention
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Online physical body pose synchronization.
The systems and methods of the present disclosure pro... |
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Invention
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Contact center continuous avatar visual experience.
Customer interactions with a remote contact ... |
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Invention
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Selective mute of video streams in video conferences.
Remote conferences often comprise audio an... |
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Invention
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Contact center evolution model.
Customers of a contact center are subject to a high level of pro... |
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Invention
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Personalized auto volume adjustment during digital conferencing meetings.
The systems and method... |
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Invention
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Call and media preserving failovers in a cloud environment. Embodiments of the disclosure provide... |
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Invention
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Automatic notification generation.
Recurring events, such as meetings, are often created with a ... |
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Invention
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Conference recording opt-out notification and management. When less than all participants of a re... |
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Invention
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Mobile phone open-ended reconnect feature. Communication endpoints, including but not limited to,... |
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Invention
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Automated attendant that specifies audio transmission characteristics for calls.
The technology ... |
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Invention
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Real time switching from unsecured to secured signaling channel. Calls that can be secure (e.g., ... |
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Invention
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Publicizing meeting schedule overruns to consecutive meeting attendees.
Meetings often run long ... |
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Invention
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Controlled access to portions of a communication session recording. The technology disclosed here... |
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Invention
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Recognizing a user of a device and configuring the device in response.
Systems and methods are d... |
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Invention
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Systems and methods for scheduling feature activation and deactivation for communication devices ... |
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Invention
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Systems and methods for determining a communication load.
A method for determining a communicati... |
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Invention
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Automatic generation of an image having an attribute from a subject image.
The technology disclo... |
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2021
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Invention
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Endpoint control over a text channel of a real-time communication session. The technology disclos... |
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Invention
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Systems and methods for determining and managing probability of attendance.
Scheduling meetings ... |
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Invention
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Methods and systems for reconstructing communication sessions using natural language processing. ... |
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Invention
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Targeted selection and presentation of alerts.
When an agent is about to be connected to a custo... |
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Invention
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Methods and systems of providing response based on communication session participant request urge... |
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Invention
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Reaching a quorum with a number of master nodes. Managing containerized workloads, such as by Kub... |
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Invention
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Method of integrating artificial intelligence systems to dynamically adjust wrap-up time. The pre... |
