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2022
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Invention
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System and method for multimedia contact center interactions via an audiovisual asynchronous chan... |
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2021
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Invention
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Punctuation and capitalization of speech recognition transcripts. A method comprising: receiving ... |
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Invention
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Escalation management and journey mining. The journeys and/or timelines of multiple customers may... |
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Invention
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Systems and methods related to applied anomaly detection and contact center computing environment... |
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Invention
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Method and system for robust wait time estimation in a multi-skilled contact center with abandonm... |
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Invention
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System and method for providing personalized context. A system including a mobile application on ... |
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Invention
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Confidence classifier within context of intent classification. A method of applying a confidence ... |
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Invention
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Systems and methods for conducting an automated dialogue. A method for conducting an automated di... |
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Invention
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Technologies for transforming a data display. A method for transforming a first data display into... |
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Invention
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Method and system for dynamic adaptive routing of deferrable work in a contact center. A method f... |
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Invention
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Systems and methods relating to bot authoring by mining intents from natural language conversatio... |
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Invention
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Systems and methods relating to bot authoring by mining intents from conversation data using know... |
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Invention
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Systems and methods relating to post-purchase support of customers. A method facilitating a custo... |
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Invention
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Systems and methods relating to asynchronous resolution of customer requests in contact center. A... |
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Invention
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Method and system for scalable contact center agent scheduling utilizing automated ai modeling an... |
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Invention
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Cumulative average spectral entropy analysis for tone and speech classification. A contact center... |
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Invention
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System and method for personalization as a service. A method related to customers orchestrating e... |
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Invention
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Method and system for generating staffing requirements for deferred work in a contact center envi... |
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Invention
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Systems and methods relating to bot authoring by mining intents from conversation data via intent... |
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Invention
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Automated customer interaction quality monitoring.
A system comprising: at least one hardware pr... |
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Invention
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Automated customer interaction quality monitoring. A system comprising: at least one hardware pro... |
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Invention
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System and method for conducting an automated interview session. A method for conducting an autom... |
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P/S
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ONLINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR EMPLOYEE ENGAGEMENT FOR CONTACT CENTERS; SOF... |
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P/S
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PROVIDING ONLINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR EMPLOYEE ENGAGEMENT FOR CONTACT CE... |
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2020
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Invention
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System and method for predicting performance for a contact center via machine learning. A system ... |
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Invention
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System and method for managing a dialog between a contact center system and a user thereof. A roo... |
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Invention
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System and method for managing a dialog between a contact center system and a user thereof. A com... |
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Invention
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System and method for managing a dialog between a contact center system and a user thereof. A pro... |
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P/S
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Recorded and downloadable computer software for debt collection and recovery and management of re... |
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P/S
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DOWNLOADABLE COMPUTER SOFTWARE FEATURING A DOWNLOADABLE MOBILE DEVICE APPLICATION FOR FACILITATIN... |
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P/S
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INTERNET-BASED TELEPHONY SERVICES, NAMELY, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES, PROVIDIN... |
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Invention
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Method, system and computer program product for sentiment analysis. Methods, systems, and compute... |
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Invention
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System and method for delivering modular tools. A system and method are presented for delivering ... |
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Invention
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Systems and methods related to automated transcription of voice communications. A method for sele... |
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Invention
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System and method for adding content to contact center interactions. A system and method are pres... |
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Invention
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Systems and methods for multi-factor verification of users using biometrics and cryptographic seq... |
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Invention
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System and method for predictive routing to personalized bots.
A collection of bots is provided ... |
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Invention
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Systems and methods for extended agent capacity. A method for routing interactions arriving at a ... |
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2019
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Invention
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Method and system for estimating expected improvement in a target metric for a contact center.
A... |
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Invention
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System and method for predicting performance for a contact center via machine learning.
A system... |
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Invention
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System and method for model derivation for entity prediction. A system and method are presented f... |
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Invention
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Method and system for improvement profile generation in a skills management platform.
A system a... |
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Invention
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Systems and methods facilitating bot communications. A method for delivering messages from custom... |
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Invention
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System and method for managing and sharing data across unaffiliated computing systems.
A system ... |
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Invention
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System and method for assisting agents via artificial intelligence. A system and method for handl... |
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Invention
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System and method for concurrent processing of work items.
A system and method are presented for... |
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2018
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Invention
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Method and system for sentiment analysis. Methods, systems, and computer program product for auto... |
