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2020
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Invention
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Computer-implemented system and method for efficiently facilitating appointments within a call ce... |
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2018
|
Invention
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Computer-implemented system and method for facilitating interactions via automatic agent response... |
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P/S
|
Software as a Service (SaaS); software as a service (Saas)
featuring software that integrates di... |
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Invention
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Computer-implemented system and method for call status determination. A computer-implemented syst... |
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Invention
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Computer-implemented system and method for identifying special information within a voice recordi... |
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P/S
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Computer hardware and software, namely, automated and human-guided voice, text messaging, and com... |
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P/S
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Computer software that enables the user to evaluate and analyze the quality and performance measu... |
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2017
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Invention
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System and method for performing screen capture-based sensitive information protection within a c... |
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Invention
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System and method for performing caller identity verification using multi-step voice analysis. Ca... |
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P/S
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Software as a Service (SAAS) featuring software that integrates digital communication channels wi... |
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P/S
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Software as a Service (SaaS) featuring cloud-based software for use within contact centers to per... |
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P/S
|
Software as a Service (Saas) featuring software that integrates digital communication channels wi... |
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2015
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Invention
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Computer-implemented system and method for dynamically providing guidance during customer interac... |
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Invention
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Radio frequency switch for diversity receiver. A diversity receiver switch includes at least one ... |
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Invention
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Computer-implemented call center architecture and method for optimizing customer experience throu... |
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Invention
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Computer-implemented system and method for protecting sensitive information within a call center ... |
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Invention
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Computer-implemented system and method for detecting events for use in an automated call center e... |
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2014
|
Invention
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System and method for providing hiring recommendations of agents within a call center. A system a... |
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2013
|
Invention
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Computer-implemented system and method for validating call connections. A computer-implemented sy... |
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Invention
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Individual message encryption using a unique key. A computer-implemented system and method for in... |
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2012
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Invention
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Computer-implemented system and method for assessing and utilizing user traits in an automated ca... |
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2011
|
Invention
|
Efficiently reducing transcription error using hybrid voice transcription. A system (10) and meth... |
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2010
|
Invention
|
Converting a message via a posting converter. A system (10) and method (30) for converting a mess... |
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2008
|
Invention
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System and method for managing customer queuing.
A system and method for managing customer queui... |
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Invention
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System and method for managing customer queuing. A system and method for managing customer queuin... |
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2007
|
Invention
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Managing a dynamic call flow during automated call processing. A system and method for managing a... |
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Invention
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Processing out-of-order caller responses during automated call processing. A system and method fo... |
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Invention
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Balancing agent console load during automated call processing. A system and method for balancing ... |
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2006
|
Invention
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Providing message-based communications infrastructure for automated call center post-call process... |
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2004
|
Invention
|
Vehicle parking validation system and method.
A system and method for performing vehicle payment... |
|
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Invention
|
Comprehensive multiple feature telematics system.
A comprehensive system and method for telemati... |
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P/S
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Computer software for sending, receiving, and managing telephone voicemail via telephone, via com... |
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P/S
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Computer hardware and software for information technology engineering, for use particularly in th... |
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2003
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Invention
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Audio/video service quality analysis of customer/agent interaction.
A method includes receiving ... |
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Invention
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System and method for providing multi-party message-based voice communications. One embodiment of... |
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Invention
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Closed-loop command and response system for automatic communications between interacting computer... |
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Invention
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System and method for providing a message-based communications infrastructure for automated call ... |
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2002
|
Invention
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Method and device to distinguish between voice conversation and automated speech recognition. A m... |
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Invention
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System and method for transmitting voice input from a remote location over a wireless data channe... |
