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2025
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P/S
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Cloud-based computer software, namely, temporary use of online, non-downloadable computer softwar... |
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2024
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Invention
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System and method for improved trading with agent ranking and schedule tagging.
A computerized-m... |
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Invention
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System and method for determining an agent proficiency when addressing concurrent customer sessio... |
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Invention
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Total screen recording system and methods.
Screen recording systems and methods, and non-transit... |
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P/S
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non-downloadable software for voicemail broadcasting; non-downloadable software for providing voi... |
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Invention
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Construction of a user questions repository for structured data queries from natural language que... |
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Invention
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Secure multi-tenant protocol-agnostic voice call recording.
Embodiments are disclosed for securi... |
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2023
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Invention
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System and method for auto-approving pending requests of agents based in a dynamic environment.
... |
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Invention
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System and method for providing an identical response to a similar issue that is received from di... |
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Invention
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System and method for adjusting agents staffing levels of a successive work-shift of a preassigne... |
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Invention
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Systems and methods for redirection of incoming contacts.
A system is adapted to automatically o... |
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Invention
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System and method for optimizing a number of sessions of a multi-session meeting based on agents ... |
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Invention
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A computer-implemented method for consistently identifying an agent for a coaching session, and a... |
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Invention
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System and procedure for efficient utilization of underutilized agents by using reverse staffing.... |
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Invention
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System and method for data center routing. A system and a method of managing data transfer for a ... |
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Invention
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System and method to determine agent proficiency for a skill.
Agent proficiency scoring systems ... |
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Invention
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System and method of digital schedule processing.
Methods and systems for digital scheduling inc... |
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Invention
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Systems and methods for trading shift of unavailable preference using trade queues.
Systems and ... |
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Invention
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System and method for intelligent resource schedule adjustment.
A computerized system and method... |
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Invention
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Systems and methods for contextual clustering. A computerized system and method may provide autom... |
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Invention
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System and method of calculating supervisor impact score.
Systems adapted to measure impact of s... |
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Invention
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Call complexity computation using identified topics and topic changes.
An event prioritization s... |
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Invention
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System and method to determine and remediate reverse transition from digital channels in a contac... |
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Invention
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Methods for discovery of new automation routine types. A system to create new automation routines... |
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Invention
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Calibrating evaluator feedback relating to agent-customer interaction(s) based on corresponding c... |
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Invention
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System and method for intelligent and conditional cloud screen recording. A method of managing in... |
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Invention
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Computer-implemented method for unsupervised task segmentation.
A computer-implemented method fo... |
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Invention
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System and method for multi day computerized trade.
Methods and systems for digital scheduling i... |
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Invention
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Method for dynamically prioritizing inbound interactions in a digital multi-channel contact cente... |
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Invention
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Systems and methods for agglomerative clustering.
A computerized system and method may provide a... |
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Invention
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System and method for playing a personalized voice recording with a status update to follow-up cu... |
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Invention
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System and method of efficient selection of evaluation form. Agent evaluation systems and methods... |
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Invention
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Systems and methods for automating configurations for tenant onboarding.
Systems and methods are... |
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Invention
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Methods and systems for detecting stamps in scanned documents.
Systems and methods for detecting... |
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Invention
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System and method for supporting effective campaign management in a cloud-based contact center pl... |
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Invention
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Enrich the wfm-shift trade experience for agents and managers by introducing the shift trade inde... |
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Invention
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System and method to determine criticality and prioritize live events to improve proactive custom... |
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Invention
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System and method to distribute interactive media with low latency for efficient contact center. ... |
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Invention
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System and method to prioritize and resume disconnected customer interactions. A system automatic... |
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Invention
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Systems and methods for automatic generation of a domain taxonomy.
A computerized system and met... |
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Invention
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Method and system for calculating level of friction within a customer and agent interaction, for ... |
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Invention
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Effortless customer contact and increased first call resolution system and methods.
Classificati... |
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Invention
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System and method for score normalization.
Systems and methods for mapping a set of output value... |
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Invention
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Realtime monitoring of interactions.
Systems and methods for automatic real-time monitoring of i... |
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Invention
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Analyzing emotion in one or more video media streams.
Analyzing emotion in a videoconference inc... |
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Invention
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Method and system for reducing understaffing conditions by enabling scheduling of a flexible acti... |
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Invention
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System and method for improving media playback response time in contact centers.
A system and me... |
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Invention
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Digital image analysis of social media posts using machine learning models for sentiment identifi... |
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Invention
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Computerized-method and computerized-system for identifying high impacted schedules, in a contact... |
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Invention
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System and method for improving survey response rate using survey outcast window recommendation e... |
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Invention
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System and method for performance measurement and improvement of bot interactions.
A method and ... |
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Invention
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Computerized-method and computerized-system for generating a coaching session having coaching con... |
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2022
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P/S
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Downloadable computer software and downloadable computer applications for management of digital s... |
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P/S
|
Computer software, downloadable computer software and
computer applications for use in the field... |
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P/S
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Providing temporary use of online non-downloadable software for collecting, processing, integrati... |
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P/S
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Non-downloadable software for collecting, processing,
integrating and displaying data from one o... |
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P/S
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recorded computer software, downloadable computer software and downloadable computer applications... |
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P/S
|
Computer software, cloud-based computer software,
downloadable computer software and computer ap... |
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2018
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P/S
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Computer software for data gathering, processing and analyzing employee persona, employee-custome... |
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P/S
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Computer software for data gathering, processing and
analyzing employee persona, employee engage... |
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P/S
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Recorded computer software, downloadable computer software and computer applications for use in t... |
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P/S
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Computer software, downloadable computer software and computer applications for use in the fields... |
