We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
H04M 3/523 - Centralised call answering arrangements requiring operator intervention with call distribution or queuing
G06F 1/16 - Constructional details or arrangements
G08C 17/02 - Arrangements for transmitting signals characterised by the use of a wireless electrical link using a radio link
G06F 3/023 - Arrangements for converting discrete items of information into a coded form, e.g. arrangements for interpreting keyboard generated codes as alphanumeric codes, operand codes or instruction codes
G06F 21/32 - User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
H04L 12/28 - Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
H04N 21/433 - Content storage operation, e.g. storage operation in response to a pause request or caching operations
H04L 69/24 - Negotiation of communication capabilities
H04N 21/472 - End-user interface for requesting content, additional data or servicesEnd-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification or for manipulating displayed content
H04L 41/00 - Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
H04N 21/4405 - Processing of video elementary streams, e.g. splicing a video clip retrieved from local storage with an incoming video stream or rendering scenes according to encoded video stream scene graphs involving video stream decryption
H04N 21/422 - Input-only peripherals, e.g. global positioning system [GPS]
H04N 21/4623 - Processing of entitlement messages, e.g. ECM [Entitlement Control Message] or EMM [Entitlement Management Message]
H04W 4/16 - Communication-related supplementary services, e.g. call-transfer or call-hold
G06F 21/10 - Protecting distributed programs or content, e.g. vending or licensing of copyrighted material
H04W 4/60 - Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
H04M 1/72415 - User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories for remote control of appliances
H04N 21/41 - Structure of clientStructure of client peripherals
G05B 15/02 - Systems controlled by a computer electric
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
G05B 15/02 - Systems controlled by a computer electric
H04M 1/72415 - User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories for remote control of appliances
H04N 21/41 - Structure of clientStructure of client peripherals
H04M 3/523 - Centralised call answering arrangements requiring operator intervention with call distribution or queuing
G06F 1/16 - Constructional details or arrangements
G08C 17/02 - Arrangements for transmitting signals characterised by the use of a wireless electrical link using a radio link
G06F 3/023 - Arrangements for converting discrete items of information into a coded form, e.g. arrangements for interpreting keyboard generated codes as alphanumeric codes, operand codes or instruction codes
G06F 21/32 - User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
H04L 12/28 - Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
H04N 21/433 - Content storage operation, e.g. storage operation in response to a pause request or caching operations
H04L 69/24 - Negotiation of communication capabilities
H04N 21/472 - End-user interface for requesting content, additional data or servicesEnd-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification or for manipulating displayed content
H04L 41/00 - Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
H04N 21/4405 - Processing of video elementary streams, e.g. splicing a video clip retrieved from local storage with an incoming video stream or rendering scenes according to encoded video stream scene graphs involving video stream decryption
H04N 21/422 - Input-only peripherals, e.g. global positioning system [GPS]
H04N 21/4623 - Processing of entitlement messages, e.g. ECM [Entitlement Control Message] or EMM [Entitlement Management Message]
H04W 4/16 - Communication-related supplementary services, e.g. call-transfer or call-hold
G06F 21/10 - Protecting distributed programs or content, e.g. vending or licensing of copyrighted material
H04W 4/60 - Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
H04M 1/7246 - User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions by connection of exchangeable housing parts
3.
Consumer electronic registration, control and support concierge device and method
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
H04M 3/523 - Centralised call answering arrangements requiring operator intervention with call distribution or queuing
G06F 1/16 - Constructional details or arrangements
G08C 17/02 - Arrangements for transmitting signals characterised by the use of a wireless electrical link using a radio link
G06F 3/023 - Arrangements for converting discrete items of information into a coded form, e.g. arrangements for interpreting keyboard generated codes as alphanumeric codes, operand codes or instruction codes
G06F 21/32 - User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
H04L 12/28 - Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
H04N 21/433 - Content storage operation, e.g. storage operation in response to a pause request or caching operations
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
H04L 29/06 - Communication control; Communication processing characterised by a protocol
H04N 21/472 - End-user interface for requesting content, additional data or servicesEnd-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification or for manipulating displayed content
H04L 12/24 - Arrangements for maintenance or administration
H04N 21/4405 - Processing of video elementary streams, e.g. splicing a video clip retrieved from local storage with an incoming video stream or rendering scenes according to encoded video stream scene graphs involving video stream decryption
H04N 21/422 - Input-only peripherals, e.g. global positioning system [GPS]
H04N 21/4623 - Processing of entitlement messages, e.g. ECM [Entitlement Control Message] or EMM [Entitlement Management Message]
H04N 21/41 - Structure of clientStructure of client peripherals
G06Q 30/02 - MarketingPrice estimation or determinationFundraising
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
H04N 21/433 - Content storage operation, e.g. storage operation in response to a pause request or caching operations
H04N 21/4405 - Processing of video elementary streams, e.g. splicing a video clip retrieved from local storage with an incoming video stream or rendering scenes according to encoded video stream scene graphs involving video stream decryption
H04N 21/4623 - Processing of entitlement messages, e.g. ECM [Entitlement Control Message] or EMM [Entitlement Management Message]
H04N 21/472 - End-user interface for requesting content, additional data or servicesEnd-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification or for manipulating displayed content
H04W 4/00 - Services specially adapted for wireless communication networksFacilities therefor
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
H04L 29/06 - Communication control; Communication processing characterised by a protocol
5.
CONSUMER ELECTRONIC REGISTRATION, CONTROL AND SUPPORT CONCIERGE DEVICE AND METHOD
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
H04N 21/433 - Content storage operation, e.g. storage operation in response to a pause request or caching operations
H04N 21/4405 - Processing of video elementary streams, e.g. splicing a video clip retrieved from local storage with an incoming video stream or rendering scenes according to encoded video stream scene graphs involving video stream decryption
H04N 21/4623 - Processing of entitlement messages, e.g. ECM [Entitlement Control Message] or EMM [Entitlement Management Message]
H04N 21/472 - End-user interface for requesting content, additional data or servicesEnd-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification or for manipulating displayed content
H04W 4/00 - Services specially adapted for wireless communication networksFacilities therefor
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
H04L 29/06 - Communication control; Communication processing characterised by a protocol
H04W 4/16 - Communication-related supplementary services, e.g. call-transfer or call-hold
7.
Tethered digital butler consumer electronic remote control device and method
The present invention relates to a tethered digital butler consumer electronics product and method. The tethered digital butler, of a price and form factor suitable for consumer electronics markets of developed and developing countries, includes a communications and multi-media console and a wireless remote. The remote may resemble a handheld personal computer (HPC), a palm-held personal computer (PPC or PDA) or a smart phone, but has a low cost and feature set supported by the console that is novel in the consumer electronics market. In particular, this disclosure relates to combining telephone service, device control and, optionally, a fingerprint reader for easy user identification/authorization and personalization. As another option, a camera can be incorporated into the remote, thereby enabling video conferencing and other visual features. Alternatively, the remote may be packaged separately from a console and sold to interact with capabilities of a communications and console, set-top box, multi-media PC or other consumer electronics device from a different source, such as one running on a Windows, OS X or Linux platform, with or without telephone capabilities. The remote may include a media reader and remote USB port.
The present invention relates to a tethered digital butler consumer electronics product and method. The tethered digital butler, of a price and form factor suitable for consumer electronics markets of developed and developing countries, includes a communications and multi-media console and a wireless remote. The remote may resemble a handheld personal computer (HPC), a palm-held personal computer (PPC or PDA) or a smart phone, but has a low cost and feature set supported by the console that is novel in the consumer electronics market. In particular, this disclosure relates to combining telephone service, device control and, optionally, a fingerprint reader for easy user identification/authorization and personalization. As another option, a camera can be incorporated into the remote, thereby enabling video conferencing and other visual features. The remote may be packaged separately from a console and sold to interact with capabilities of a communications and multi-media console from a different source, such as one running on a Windows, OS X or Linux platform.
