- All sections
- H - Electricity
- H04M - Telephonic communication
- H04M 3/523 - Centralised call answering arrangements requiring operator intervention with call distribution or queuing
Patent holdings for IPC class H04M 3/523
Total number of patents in this class: 2408
10-year publication summary
|
212
|
204
|
244
|
204
|
278
|
313
|
187
|
203
|
128
|
14
|
| 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
Principal owners for this class
| Owner |
All patents
|
This class
|
|---|---|---|
| Genesys Cloud Services, Inc., FORMERLY Genesys Telecommunications Laboratories, Inc. | 841 |
211 |
| Afiniti AI Holdings LLC | 221 |
172 |
| Afiniti AI Limited | 221 |
172 |
| Avaya Inc. | 1448 |
124 |
| United Services Automobile Association (USAA) | 2846 |
98 |
| Virtual Hold Technology Solutions, LLC | 130 |
92 |
| Alvaria Cayman (cx) | 311 |
55 |
| Afiniti, Ltd. | 96 |
47 |
| Capital One Services, LLC. | 8545 |
38 |
| Verint Americas Inc. | 573 |
37 |
| Massachusetts Mutual Life Insurance Company | 351 |
35 |
| Nice Ltd. | 420 |
34 |
| 8x8, Inc. | 426 |
33 |
| Talkdesk, Inc. | 56 |
31 |
| West Technology Group, LLC | 414 |
29 |
| State Farm Mutual Automobile Insurance Company | 2928 |
27 |
| Twilio, Inc. | 505 |
26 |
| Ping An Technology (Shenzhen) Co., LTD. | 5845 |
26 |
| ZTE Corporation | 41061 |
25 |
| Mattersight Corporation | 77 |
25 |
| Other owners | 1071 |