- All sections
- H - Electricity
- H04M - Telephonic communication
- H04M 3/523 - Centralised call answering arrangements requiring operator intervention with call distribution or queuing
Patent holdings for IPC class H04M 3/523
Total number of patents in this class: 2567
10-year publication summary
|
204
|
244
|
204
|
278
|
313
|
187
|
206
|
134
|
128
|
75
|
| 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 |
Principal owners for this class
| Owner |
All patents
|
This class
|
|---|---|---|
| Genesys Cloud Services, Inc., FORMERLY Genesys Telecommunications Laboratories, Inc. | 1111 |
238 |
| Afiniti AI Limited | 242 |
185 |
| Afiniti AI Holdings LLC | 216 |
172 |
| Avaya Inc. | 956 |
120 |
| United Services Automobile Association (USAA) | 3238 |
101 |
| Virtual Hold Technology Solutions, LLC | 109 |
86 |
| Alvaria, Inc. | 283 |
51 |
| Nice Ltd. | 512 |
47 |
| Zoom Communications, Inc. | 1231 |
45 |
| 8x8, Inc. | 458 |
40 |
| Capital One Services, LLC. | 10013 |
40 |
| Verint Americas Inc. | 586 |
39 |
| Massachusetts Mutual Life Insurance Company | 385 |
35 |
| State Farm Mutual Automobile Insurance Company | 3425 |
34 |
| Talkdesk, Inc. | 55 |
33 |
| Twilio, Inc. | 656 |
29 |
| West Technology Group, LLC | 408 |
29 |
| Ping An Technology (Shenzhen) Co., LTD. | 5856 |
26 |
| International Business Machines Corporation | 62671 |
25 |
| Amazon Technologies, Inc. | 28118 |
25 |
| Other owners | 1167 |